Rethinking Field Service: Achieving Greater Service Excellence with SAP, AI, and Intelligent Processes
How can field service management be made more efficient, more digital, and future-proof? This question is the focus of the Field Service Management Summit 2026 —and it’s also a key priority for us at proaxia.
Today, field service faces a wide range of challenges: rising customer expectations, a growing shortage of skilled workers, more complex service processes, and increasing pressure to make service organizations more efficient. At the same time, artificial intelligence, automation, and modern SAP technologies are opening up new opportunities to fundamentally transform service processes.
Our Focus: Getting More Out of Field Service
At proaxia, we help companies digitize and intelligently connect their service processes end-to-end —from service planning and scheduling to mobile execution at the customer’s site and billing.
In doing so, we combine our experience in field service management with our expertise in the SAP service environment and the latest advancements in AI and intelligent automation.
Customer Presentation: Air Liquide – SAP FSM from MVP to European Rollout
Monday, 16th of November 2026
12:15 pm
How can a scalable field service platform be successfully implemented across multiple countries? Lukasz Sulek, IT Project Manager and Product Manager at Air Liquide, shares insights into the company’s SAP FSM transformation as part of its EU-ALign program.
Discover how Air Liquide is replacing legacy systems with a central field service platform integrated with SAP S/4HANA and gradually expanding SAP FSM across additional European countries following a successful MVP phase.
Key topics of the presentation:
Customer Speaker
Lukasz Sulek
Air Liquide
