Optimized Service Processes with proaxia VSS 5.0

Digitization of Workshop and Parts Management

Raiffeisen Waren-Zentrale Rhein-Main AG (RWZ) has decided to implement proaxia VSS 5.0 to sustainably optimize its service and spare parts processes in the agricultural machinery sector. As one of Germany’s largest agricultural trading companies, with 200 locations and over 2,500 employees, RWZ was looking for a solution that combines modern digital workflows with the user-friendliness of a small business.

The integration of VSS 5.0 into SAP S/4HANA enables end-to-end service processes—from order creation to billing. At the same time, data is processed in real time, interfaces to manufacturer portals are utilized, and mobile applications are integrated.

As a result, RWZ increases its efficiency, reduces complexity, and creates a future-proof platform for growth and customer satisfaction.

“We are pleased to have found a suitable industry solution for our workshop and spare parts division in proaxia’s VSS solution, which simplifies, digitizes, and automates our processes in SAP.”

Benjamin Daub, Head of Processes and Systems

About the RWZ

  • Agricultural trading company for over 130 years, RWZ Group
  • Just under €3 million in revenue
  • About 2,500 employees
  • Headquarters in Cologne (Germany)
  • Sales, leasing, maintenance, and repair of agricultural machinery and equipment; trade in agricultural products such as grains and potatoes, agricultural supplies (e.g., seeds), animal feed, lumber, and energy
  • Approximately 180 locations in Germany, primarily in western Germany. The group also has a presence in France, Austria, and the Benelux countries.
  • Major agricultural equipment brands: Fendt, Valtra, Massey Ferguson

Project Objectives
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  • Ensuring a customer-focused range of solutions for sales, leasing, and service, supported by a single workflow.

  • Improving the user experience through the use of modern, specialized desktop and mobile applications and devices.

  • Strong growth driven by various business models, such as sales, leasing, maintenance, and repair.

  • Modernization of the system landscape, process standardization, and reduction of complexity and maintenance costs.

  • Take advantage of opportunities for process improvements.

Why did RWZ choose proaxia VSS?

  • RWZ specifically sought an industry-specific solution that was optimally tailored to the practical needs of the agricultural machinery sector.

  • RWZ was looking for an easy-to-use solution with an intuitive user interface that would still meet the requirements of a large enterprise.

  • Once a service request has been processed, you can determine who pays for what: Cover all possible scenarios during the billing process, including cost allocation for warranties, insurance claims, contracts, or internal cost centers, with real-time financial and controlling updates and analyses.

  • 360° view: From the customer’s perspective (order history, vehicle overview, payment history) and from the vehicle’s perspective (recalls, warranty agreements, registrations).

VSS & SAP S/4HANA

A seamless service process through the VSS service order.

A standardized process for external service provision, in-house service, and factory-based service.

End-to-end processing of service orders.

Industry-specific processes, features, apps, and user interfaces for automotive retail and heavy equipment.

A transaction in proaxia VSS orchestrates the entire service process, including spare parts ordering, goods receipt and shipment, and billing.

Technical Profile

  • SAP S/4HANA 2022
  • VSS 5.0
  • Languages: DE
  • VSS Users: 1001
  • VSS-Core Limited Users: 132

  • Implementation partners: proaxia & consenso

Additional References