Belimed digitalizes global service — standardized, integrated, and consistently focused on quality

As a provider of cleaning, disinfection, and sterilization solutions for medical facilities, Belimed stands for the highest standards of safety, traceability, and efficiency. To consistently uphold these standards in its global service operations, Belimed implemented SAP Field Service Management together with proaxia.

The goal was to replace grown processes and disparate systems with a unified, future-ready platform. Today, more than 350 technicians in Europe, the USA, and Asia use a mobile solution that seamlessly covers every step from service execution to invoicing — including materials logistics and offline-capable service reporting.

The project shows that for Belimed, digitalization means not only efficiency but above all clear structures, transparency, and the ability to meet the highest regulatory requirements — worldwide.

Unified global service platform
One system for all technicians — regardless of location or equipment used.
End-to-end integration with SAP ERP
All service and material processes are fully integrated with SAP ECC.
Mobile capability – even offline<br><br>
Technicians work flexibly and independently of location — including digital check-out.
Integrated spare parts management
Ordering, handover, and returns can be managed directly from the mobile app.
Optimized workforce scheduling
Visual planning board for efficient allocation and improved utilization
Compliance with regulatory requirements
Documentation and process management in accordance with FDA and quality standards
Unified global service platform
One system for all technicians — regardless of location or equipment used.
End-to-end integration with SAP ERP
All service and material processes are fully integrated with SAP ECC.
Mobile capability – even offline
Technicians work flexibly and independently of location — including digital check-out.
Integrated spare parts management
Ordering, handover, and returns can be managed directly from the mobile app.
Optimized workforce scheduling
Visual planning board for efficient allocation and improved utilization
Compliance with regulatory requirements
Documentation and process management in accordance with FDA and quality standards

  • Unified global service platform

  • End-to-end integration with SAP ERP
  • Mobile capability – even offline

  • Integrated spare parts management

  • Optimized workforce scheduling

  • Compliance with regulatory requirements

>0
global users
0
global locations
0
central platform

We have a relatively complex service process. It was clear that we needed a reliable partner with deep expertise in service processes and SAP systems. proaxia developed the SAP FSM Cloud Connector. I believe there is currently no other partner with deeper insight into integrating the SAP Service Cloud with the SAP ERP suites.

Thomas Niederstein, Head Business Processes & Business Applications CC, Belimed AG

Mehr Projekte

Feintool
Field Service Management
Oerlikon Metco
Field Service in Real Time
Hoerbiger
Connected Machines. Automated Processes.
Tecan
Service Best-In-Class
Cellere
Mobile. Intuitive. Field-Ready.
Krones
Spare Parts Digitally Connected