Mobile service at WOLFFKRAN – flexible, cloud-based, and directly connected to SAP

As an internationally leading manufacturer and lessor of tower cranes, WOLFFKRAN has consistently digitalized its service processes. Together with proaxia, the company implemented a mobile solution based on coresuite mobile, directly connected to the SAP ECC system — fully cloud-based and offline-capable.

Today, service orders are digitally transmitted to the iPhones of fitters and electrical technicians. Services, spare parts, and feedback are recorded directly on-site and automatically synchronized with SAP — even when the internet connection is temporarily unavailable.

The result: significantly shorter lead times until billing, up-to-date deployment overviews for dispatchers at any time, and a strong boost for the digitalization of further SAP processes within the company.

Mobile order processing via iPhone
Service orders are received, processed, and completed digitally — directly on the mobile device.
Offline-capable and cloud-based
Even without an internet connection, jobs can be recorded and later synchronized automatically.
Direct SAP ECC integration
All data is seamlessly transferred to SAP ECC — without media disruptions.
Faster billing
The lead time to invoicing has been drastically reduced.
Real-time overview for dispatchers
Availability and status of technicians are always transparently visible in the system.
Entry into the mobile SAP world
The solution forms the foundation for the digitalization of additional processes in SAP ECC.
Mobile order processing via iPhone
Service orders are received, processed, and completed digitally — directly on the mobile device.
Offline-capable and cloud-based
Even without an internet connection, jobs can be recorded and later synchronized automatically.
Direct SAP ECC integration
All data is seamlessly transferred to SAP ECC — without media disruptions.
Faster billing
The lead time to invoicing has been drastically reduced.
Real-time overview for dispatchers
Availability and status of technicians are always transparently visible in the system.
Entry into the mobile SAP world
The solution forms the foundation for the digitalization of additional processes in SAP ECC.

  • Mobile order processing with iPhone

  • Offline-capable and cloud-based
  • Direct SAP ECC integration

  • Faster billing

  • Real-time overview for dispatchers

  • Entry into the mobile SAP world

This cost-effective and innovative solution has convinced all stakeholders from the very beginning and marks our first step toward mobilizing and accelerating further SAP ECC processes.

Andreas Berg, CIO, WOLFFKRAN

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