A closer look at digital service appointments and the VSS Customer Portal
The proaxia VSS Customer Portal creates a central digital connection between the dealership and its customers—accessible from any phone, tablet or desktop. Customers can independently manage service appointments, review quotations, approve additional work, follow the progress of their vehicle, make digital payments and provide feedback, all within one convenient online environment.
A key part of this experience is the integrated Service Appointment process. Customer requests can be captured early, linked to the required service work and coordinated with available workshop capacity. This creates a more transparent and convenient booking experience for customers while helping dealerships reduce administrative effort, improve resource planning and prepare more effectively for upcoming workshop visits.
In this Feature Deep Dive, we will take a closer look at these capabilities in action. Through a live demo, you will see how the Customer Portal supports the complete digital service journey—from appointment booking and order status tracking to approvals, payments and surveys—and how the portal can be configured within proaxia VSS.
