• 05.08.26

  • 10:00 – 10:45

  • MS Teams (online)

  • Webinar

  • German

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Take the pressure off your service teams with AI

42% of companies are already using AI in their service operations—and scaling up. Those who use SAP Service Cloud already have the platform they need in-house. What’s often missing is a clear starting point: Which features are active? Which roles benefit the most? Where does the process stop at the system boundary?

In this webinar, proaxia uses specific roles and an end-to-end real-world scenario to demonstrate how Business AI in SAP Service Cloud is transforming day-to-day service operations today. From automatically created cases and AI-generated draft responses to knowledge articles derived from resolved tickets—and a look ahead to SAP Autonomous CX.

What you can expect

  • The three AI models in SAP Service Cloud: Base AI, Premium AI, and CX AI Toolkit — Features, Licensing Logic, and Activation Process
  • AI at the point of entry: automatic case creation, sentiment analysis, and categorization without manual intervention
  • AI for processing: Case Summary, Email Draft, and Registered Product Summary for back office and technical support
  • AI for Management: Real-time dashboards, trend detection, and automated knowledge management for team leaders
  • Agentic AI: Case Management Assistant, Service Management Assistant, and the CSS Service Assistant as the next step

  • System Demo

  • proaxia Seamless Service: How AI works across systems—from the initial inquiry to the invoice

Includes a 10-minute Q&A session. For service managers, IT decision-makers, and project managers in the B2B sector.

Speaker

Jan Loehe

Head of the Center of Excellence for Customer Interaction
proaxia consulting group

Dr Jan Löhe has been advising global companies on the digitalization of their sales and service processes for over 20 years – with a deep understanding of B2B customer interaction in the mechanical and plant engineering, medtech and high-tech industries. At proaxia, he is responsible for the Center of Excellence «Customer Interaction» and the proaxia Customer Service Suite (CSS) and drives the implementation of integrated solution architectures, SAP CX solutions and Business AI.