Efficient customer service through the combination of field service and self-service
Today’s customers expect more than just good field service – they expect immediate answers, full transparency and seamless experiences.
But the reality is often different: Queries, delays, media disruptions and missing information cause frustration – on both the customer and company side.
The real challenge?
Not the individual process – but the gap between internal service and the actual customer experience.
In this webinar, we will show you how to close this gap and turn service into a real competitive advantage. Experience how Field Service and Customer Self Service work together to accelerate processes, create transparency and not only meet customer expectations – but exceed them.
Speaker
Marcel Träger
Marcel Träger is known for his pragmatic and convincing approach to digital transformations in customer service. He has many years of experience in the field of service digitization. In recent years, he has played a key role in the digital transformation of a well-known, internationally oriented German medium-sized company.
