Digitalisation & optimisation of your service business

Service expertise meets SAP technology competence — rethinking your service business!

Digitalisation & optimisation of your service business

Service expertise meets SAP technology competence — rethinking your service business!

What is seamless service?

Seamless Service is proaxia’s proven end-to-end consulting approach. It helps companies fully digitalize and optimize their service business — elevating quality and customer satisfaction to a new level. At its core is the enhancement of service performance through the use of innovative software solutions.

Do you have questions about our services?

Your benefits with Seamless Service

  • Higher customer satisfaction

  • Cross-departmental collaboration

  • Complete process transparency and real-time information for all stakeholders

  • AI-powered automation and decision support

  • Greater revenue potential & profitability

Our approach – more than just consulting

Seamless Service is a value- and solution-oriented approach that maps business objectives and operational requirements within an integrated, scalable software platform. It is designed for manufacturers, service providers, and operators of technical equipment who aim to sustainably enhance customer interaction, service processes, and aftersales strategies. From concept design and solution architecture to implementation and operational support of your individual Seamless Service Suite, we accompany you every step of the way with our proven methodology.

Whether end customers, customer service representatives, technicians, dispatchers, or service partners — everyone benefits from

  • end-to-end integrated workflows

  • customized functional modules

  • real-time access to relevant information

  • AI-powered automation and decision support

With native AI scenarios, SAP Business AI, and the co-pilot SAP Joule, we enable
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  • informed decisions in real time

  • automated business processes

  • intelligent service experiences

Modular approach – flexible & scalable

Based on your initial situation, we combine:

  • the building blocks of the SAP Business Suite (SAP S/4HANA Service, SAP Sales & Service Cloud, SAP Field Service Management)
  • with established proaxia solutions such as the Customer Service Suite (CSS) and the proaxia FSM Cloud Connector (PCC).
This creates a seamless digital service suite — from customer inquiry to quotation, scheduling, execution, invoicing, and performance analysis.

The elements of Seamless Service

The strength of Seamless Service lies in the combination of leading SAP standards with customized proaxia solutions — enhanced by our innovative consulting approach.

D&O CSS Graphik English
D&O CSS Graphik English

Why proaxia?

  • Service focus for decades
    proaxia offers deep SAP expertise in S/4HANA Service, SAP Service Cloud, and SAP Field Service Management — proven across industries such as machinery and plant engineering, medical technology, and high tech. Our consultants understand the needs of your service organization and deliver solutions that truly work.

  • Own products & accelerators
    With the proaxia Customer Service Suite (CSS) and the proaxia Cloud Connector (PCC) for SAP FSM, we offer powerful extensions that seamlessly enhance your SAP landscape. These modules accelerate implementation, increase integration depth, and measurably improve the performance of your service processes.
  • Methodology with guaranteed results
    Our structured approach – Discover – Define – Deliver & Run – ensures clarity, efficiency, and measurable results. With clear milestones, KPIs, and an upgrade-safe architecture, we guide you from the initial idea to successful operations.
  • One partner, full accountability
    With us, you get consulting and product expertise from a single source. This means fewer interfaces, faster implementation, and direct points of contact. We take full responsibility for your service transformation — from strategy to technical execution.

Our starter packages

Price: €19,000.–

Go-live: 6 – 8 weeks

Goals & scope
Quick start with proaxia CSS – digitize customer communication in no time and create full transparency. Benefit from our CSS modules for equipment management, ticketing, field service appointment booking, status monitoring and notifications, as well as the exchange of important service and financial documents – all fully integrated with the SAP Business Suite.

Scope of delivery

  • Solution demo and fit-to-standard scoping
  • Setup and configuration of the SAP Business Technology Platform (BTP)
  • Setup and configuration of proaxia CSS standard modules
  • Integration with the SAP Business Suite: SAP Service Cloud, SAP S/4HANA Service, SAP Field Service Management
  • Project coordination
  • Training for administrators and key users
  • Go-Live-Support.

Price: €89,000.-

Go-Live: 9-12 weeks

Goals & scope
Quick start with SAP Service Cloud – within just a few weeks, you gain full transparency over all customer inquiries through an end-to-end case management process.
Leverage all master data (e.g. customer, contact, equipment) as well as service level agreements, AI scenarios, and extensive collaboration capabilities to enhance your customer interactions.

Scope of delivery

  • Solution demo and fit-to-standard scoping
  • Setup and configuration of SAP Service Cloud,
  • Integration with the SAP Business Suite: SAP S/4HANA Service or SAP ECC CS
  • Project coordination
  • Training for administrators and key users
  • Go-Live-Support.

Price: €99,000.-

Go-Live: 9-12 weeks

Goals & scope
Quick start SAP Field Service Management with a standard process for technician dispatching and mobile execution, incl. all master data (e.g. customer, contact, equipment), automatic & manual scheduling, mobile workflows & service reports, smart forms, review and approval of feedback, basic AI scenarios – fully integrated into SAP.

Scope of delivery

  • Solution demo and fit-to-standard scoping
  • Setup and configuration of SAP Field Service Management
  • Integration with the SAP Business Suite: SAP S/4HANA Service, EAM, PS, PP or SAP ECC CS, PM, PS, PP.
  • Project coordination
  • Training for administrators and key users
  • Go-Live-Support

Your project approach with proaxia

Your project approach with proaxia

Discover – clarify goals & identify potential

Together, we create clarity about your starting point, define goals, and prioritize the most important value potentials. Through stakeholder interviews, end-to-end demos, and a high-level solution design, we develop a reliable roadmap that serves as the foundation for successful implementation.

Define – solution design & project preparation

In this phase, we define the framework for your project. We develop a seamless solution design including process and organizational scopes as well as integration architecture. We also define milestones, an implementation concept, and an enablement plan to ensure your project is perfectly prepared to move into execution.

Deliver & run – implementation, rollout & operations

After a fast pilot, your solution is rolled out step by step and sustainably embedded. With proven methodology (e.g. SAP Activate), starter packages, and extensions, we ensure high user adoption and measurable results. Scaled rollouts, continuous optimizations, and a stable operating model secure long-term success.

Together, we shape the future of your service!

Take the first step and contact us.

We are happy to help you!

Hardy Langenbacher

Sales Director Seamless Service

Christian Schaub

Sales Director Seamless Service

Marcel Träger

Pre-Sales Consultant Seamless Service

Björn Wolf

Sales Manager Seamless Service

What our customers say

“With this project, we enable digital transformation through an innovative cloud solution. With a collaborative ticketing system, we increase customer and employee satisfaction and make our service process far more efficient.”

Benjamin Mau

Projekt Manager, EOS Service Cloud

“We decided to implement a new service solution that is future-ready. For us, this means it seamlessly supports the planned transition to SAP S/4HANA and is open to the integration of innovative technologies such as IoT or virtual reality.”

Andreas Hamann

IT Project Manager Customer Services /
IT Project Lead, TECAN

“We have a relatively complex service process. It was clear that we needed a reliable partner with deep expertise in service processes and SAP systems. proaxia developed the SAP FSM Cloud Connector. I believe there is currently no other partner with deeper insight into integrating SAP Service Cloud with the SAP ERP suites.”

Thomas Niederstein

Head Business Processes &
Business Applications CC, Belimed AG