proaxia FSM Cloud Connector

Seamless integration between SAP FSM and SAP ERP

proaxia FSM Cloud Connector

Seamless integration between SAP FSM and SAP ERP

Knowledge Center

Seamless integration. Real-time synchronization. Greater efficiency.

With the proaxia FSM Cloud Connector, you seamlessly connect SAP Field Service Management (FSM) with your SAP backend (S/4HANA or ECC). The solution enables bidirectional, real-time data exchange without manual steps. This allows you to optimize service processes, save time, and increase customer satisfaction.

Stay informed about the latest proaxia FSM Cloud Connector features in our webinars.

Do you have any questions about our services?

Why choose the proaxia FSM Cloud Connector?

  • Fast ROI – ready-to-use standard integration without long implementation phases and with minimal setup effort.

  • Extendable and future-proof – supports individual adaptations and grows with your requirements.

  • Seamless integration – connect all relevant systems for smooth data exchange and less manual work.

Proven since
2011

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Customers
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Integrations for service, maintenance, projects, and production

Your benefits at a glance

Efficient service processes

Automate the exchange of service orders, confirmations, and material information between FSM and SAP.

Seamless integration

Connect field technicians, dispatchers, and back-office teams in one end-to-end workflow.

Fast implementation

Ready to use within a few days thanks to predefined integration scenarios and best practices.

Higher data quality

Avoid media disruptions and transmission errors through direct system communication.

Application

How it works

Create the order in the SAP backend.

Dispatching and resource planning in SAP FSM

Planning of technicians, materials, tools, and vehicles with automatic transfer of dispatching data back to the backend.

Automatic transfer to SAP FSM via the FSM Cloud Connector.

On-site technician guidance including checklists, material management, and photo documentation.

Real-time feedback to the backend with complete data.

Increase your service efficiency with the FSM Cloud Connector!

Contact our team for a free demo and discover how simple integration can be.

We are happy to help you!

Hardy Langenbacher

Sales Director Seamless Service

Christian Schaub

Sales Director Seamless Service

Marcel Träger

Pre-Sales Consultant Seamless Service

Björn Wolf

Sales Manager Seamless Service

What our customers say

“With this project, we enable digital transformation through an innovative cloud solution. With a collaborative ticket system, we increase customer and employee satisfaction and make our service process significantly more efficient.”

Benjamin Mau

Projekt Manager, EOS Service Cloud

“We decided to introduce a new service solution that is future-proof. For us, this means it supports the planned transition to SAP S/4HANA without any issues and is open to integrating innovative technologies such as IoT or virtual reality.”

Andreas Hamann

IT Project Manager Customer Services, TECAN

“We have a relatively complex service process, so it was clear that we needed a reliable partner with deep expertise in service processes and SAP systems. proaxia developed the SAP FSM Cloud Connector. In my opinion, there is currently no partner with deeper insight into integrating SAP Service Cloud with the SAP ERP suites.”

Thomas Niederstein

Head Business Processes &
Business Applications CC, Belimed AG