MIBA Self-Service Portal
Digital Innovation for Maintenance with SAP FSA

Why Choose Self-Service with proaxia?

MIBA selected proaxia as its strategic partner for the implementation of a customized self-service portal for its maintenance organization.

In doing so, they relied on proaxia’s in-depth expertise in SAP-based maintenance and service solutions. Their new solution enables the digital capture of requests across various process variants. The responsive self-service portal offers a modern, intuitive interface and is seamlessly integrated with SAP FSA and backend processes. The solution enables direct communication between employees, providing complete transparency regarding current maintenance and repair work.

The implementation was carried out using proaxia’s hybrid methodology: structured phases combined with agile sprints to deliver rapid results and continuous value. Technically, the solution is based on the SAP Business Technology Platform, featuring a robust architecture, REST integration, and multilingual support. It is scalable and future-proof for the digital transformation of MIBA’s maintenance operations.

“With the new self-service portal, we’ve successfully transformed fragmented and manual requests into a digital workflow—across all locations—in just four months. An intuitive user experience, faster response times, and seamless collaboration between our teams have significantly increased our efficiency and laid the foundation for scalable future improvements.”

Michael Hofmair, MIBA Project Manager

About MIBA

MIBA AG, headquartered in Laakirchen (AT) and founded in 1927, is a global industrial and technology company. MIBA manufactures components for the entire energy value chain to enable the efficient and sustainable generation, transmission, and use of energy. Its products can be found worldwide in vehicles, ships, aircraft, power plants, and industrial machinery. MIBA has now transformed its maintenance process with a customized version of the proaxia Customer Service Suite based on SAP FSA.

Initial Situation

  • Inefficiencies: Inconsistent and Manual Processing of Maintenance Requests

  • Slow response times: Communication primarily via email or in person

  • Lack of flexibility: The SAP FSA Self-Service module does not meet MIBA-specific requirements

  • Process Differences: Customer Service and Maintenance Follow Different Paradigms

  • Required scalability: The solution must support future functional and technological enhancements

Key Features

  • Microsoft Entra Login: For Desktop and Terminal Users

  • Central Order Overview: Real-Time Status, Detailed Views, Advanced Filters

  • Workflow-based requests: For malfunctions, maintenance, repairs, building issues, cost centers

  • Customizable process configuration: for site-specific variants

  • Efficient Communication: Through Speech-to-Text Input & Microsoft Teams Integration

  • Map Integration: Selection of Building Areas and Relevant Equipment

  • QR Code Scanning: Quick Equipment Identification

  • Responsive Design: Optimized for desktop, tablet, and mobile devices

Business Benefits

Improved digital collaboration between employees and maintenance teams

Faster response times and increased operational efficiency

Optimized and Digitized Management of Maintenance Requests

First-Class User Experience

Scalable Architecture for Extensions

MIBA and proaxia –
A Strong Partnership

The collaboration between MIBA and proaxia is based on mutual trust and shared goals. proaxia offers in-depth expertise in SAP technologies as well as in the optimization of maintenance and service processes, and supports MIBA from concept through implementation and beyond. This formed the foundation for our successful project collaboration.

Additional References