SAP Service Cloud
Your customer service – intelligent, integrated, and innovative!
SAP Service Cloud
Your customer service – intelligent, integrated, and innovative!
SAP Service Cloud v2 is better than ever!
Transform your service business with the new AI-powered cloud solution designed to enhance customer relationships and improve team collaboration. With the latest SAP Service Cloud, you can sustainably optimize your customer service and support by maintaining consistent communication across all channels. Manage customer and service requests efficiently within your teams, and leverage the latest AI technology to access comprehensive, relevant customer information anytime. Accelerate your service processes end-to-end with prebuilt, proven integration solutions.
+25%
Higher productivity for service agents
+30%
Improvement of customer satisfaction
+70%
Automatic classification of customer inquiries
+25%
Higher productivity
for service agents
for service agents
+30%
Improvement of
customer satisfaction
+70%
Automatic classification
of customer inquiries
of customer inquiries
SAP Service Cloud features
SAP Service Cloud features
Customer service today can’t afford to waste time—or let any request get lost in the queue. This is exactly where the SAP Service Cloud, with integrated machine learning intelligence, comes in:
Requests received via email, social media, or contact forms are automatically understood, intelligently categorized, and forwarded to the right service agent within seconds.
The Internet of Things (IoT) generates a flood of real-time data – from machines, vehicles, sensors, and products. But data alone does not create value. Real value is created only when this IoT data is intelligently linked with existing master and transactional data and seamlessly integrated into existing business processes.
Predictive maintenance enables companies to shift from a reactive to a proactive service model. By continuously monitoring connected devices and equipment, potential issues can be detected early, automatically diagnosed, and often resolved before an actual failure occurs.
This not only significantly reduces maintenance and repair costs but also optimizes operations across the entire service chain. Maintenance tasks become predictable, resources are used more efficiently, and unplanned downtime is minimized. The result is robust, streamlined processes and significantly higher asset availability.
Good customer service solves problems.
Outstanding customer service creates excitement – even before a problem arises.
Transactional service answers questions. But intelligent, forward-thinking service anticipates needs, acts proactively, and turns every customer interaction into a lasting impression.
Especially in critical moments, there is enormous potential: an unresolved issue can cost customers—while an excellently resolved challenge can create lifelong loyalty.
With preventive support that identifies risks early and precise interactions at the right moment, you set new standards. Your customers experience service not as a reaction—but as genuine added value.
SAP is committed to protecting the data privacy rights of all individuals whose data the company processes. By integrating privacy and confidentiality features into its products and services, and adhering to global AI ethics guidelines and data protection standards, SAP demonstrates its dedication to privacy and security. A comprehensive data privacy management system ensures compliance with regulations and maximizes data security.
Implementation & rollout at a glance
Your project approach with proaxia
Your project approach with proaxia
Your fast track to Service Cloud at a fixed price
- Package price: €89,000.-
- Go-Live: 9-12 weeks
Quick start SAP Service Cloud with a standard ticket process incl. all master data (e.g. customer, contact, equipment), service level agreements, ticket routing, auto flows, basic AI scenarios, activity management, agent desktop, email configuration – integrated into SAP ERP and with Microsoft Teams.
- Solution demo and fit-to-standard scoping
- Setup and configuration of SAP Service Cloud,
- Integration with the SAP Business Suite: SAP S/4HANA Service or SAP ECC CS
- Project coordination
- Training for administrators and key users
- Go-Live-Support.
What our customers say
“With this project, we enable digital transformation through an innovative cloud solution. With a collaborative ticketing system, we increase customer and employee satisfaction and make our service process far more efficient.”
Benjamin Mau
Projekt Manager, EOS Service Cloud
“We decided to implement a new service solution that is future-ready. For us, this means it seamlessly supports the planned transition to SAP S/4HANA and is open to the integration of innovative technologies such as IoT or virtual reality.”
Andreas Hamann
IT Project Manager Customer Services /
IT Project Lead, TECAN
“We have a relatively complex service process. It was clear that we needed a reliable partner with deep expertise in service processes and SAP systems. proaxia developed the SAP FSM Cloud Connector. I believe there is currently no other partner with deeper insight into integrating SAP Service Cloud with the SAP ERP suites.”
Thomas Niederstein
Head Business Processes &
Business Applications CC, Belimed AG
