proaxia Seamless Service

Service excellence for maximum efficiency
and customer satisfaction

proaxia Seamless Service

Service excellence for maximum efficiency and customer satisfaction

We would be happy to present our solution to you

Your benefits with Seamless Service

  • Exceed customer expectations – with faster response times and an increased first-time fix rate.

  • Seamless integration of all service areas – from inquiry to on-site execution.

  • AI-powered – SAP Business AI & Joule for automation and better decision-making.

  • Complete transparency – real-time information and KPIs available at every process step.

  • More revenue potential & profitability – through additional service offerings and optimized processes.

What is Seamless Service?

Seamless Service from proaxia is the end-to-end solution that optimizes, digitalizes, and seamlessly connects your service processes based on the SAP Business Suite.

By integrating customer self-service, customer service, back office, and field service into one continuous process, you increase efficiency, transparency, and customer satisfaction.

Real-time data, integrated workflows, business AI support, and seamless communication enable informed decisions and faster resolutions.

The elements of Seamless Service

The strength of Seamless Service lies in the combination of leading SAP and customized proaxia solutions.

  • SAP S/4HANA Service – central platform for your service processes

  • SAP Service Cloud – efficient customer and ticket management

  • SAP Field Service Management (FSM) – perfect workforce scheduling and mobile support

  • proaxia Cloud Connector – secure and stable connection of your systems

  • Field Component Management (FCM) – optimized spare parts and materials management

  • Customer Service Suite (CSS) – orchestrates service cases, workflows, and self-service for faster resolutions.
  • SAP Business AI – AI-powered processes with secure, context-driven insights.

Seamless Service Customer Journey

From the first inquiry to the final invoicing – Seamless Service supports every step

Why proaxia?

  • Decades of experience in customer service and aftersales

  • Wide range of valuable add-on software for service excellence

  • Expertise in design, implementation, and integration of SAP solutions

  • Deep process and industry expertise in manufacturing

  • Holistic support – from strategy to go-live

Our starter packages

Price: €19,000.–

Go-live: 6 – 8 weeks

Goals & scope
Quick start with proaxia CSS – digitize customer communication in no time and create full transparency. Benefit from our CSS modules for equipment management, ticketing, field service appointment booking, status monitoring and notifications, as well as the exchange of important service and financial documents – all fully integrated with the SAP Business Suite.

Scope of delivery

  • Solution demo and fit-to-standard scoping
  • Setup and configuration of the SAP Business Technology Platform (BTP)
  • Setup and configuration of proaxia CSS standard modules
  • Integration with the SAP Business Suite: SAP Service Cloud, SAP S/4HANA Service, SAP Field Service Management
  • Project coordination
  • Training for administrators and key users
  • Go-Live-Support.

Price: €89,000.-

Go-Live: 9-12 weeks

Goals & scope
Quick start with SAP Service Cloud – within just a few weeks, you gain full transparency over all customer inquiries through an end-to-end case management process.
Leverage all master data (e.g. customer, contact, equipment) as well as service level agreements, AI scenarios, and extensive collaboration capabilities to enhance your customer interactions.

Scope of delivery

  • Solution demo and fit-to-standard scoping
  • Setup and configuration of SAP Service Cloud,
  • Integration with the SAP Business Suite: SAP S/4HANA Service or SAP ECC CS
  • Project coordination
  • Training for administrators and key users
  • Go-Live-Support.

Price: €99,000.-

Go-Live: 9-12 weeks

Goals & scope
Quick start SAP Field Service Management with a standard process for technician dispatching and mobile execution, incl. all master data (e.g. customer, contact, equipment), automatic & manual scheduling, mobile workflows & service reports, smart forms, review and approval of feedback, basic AI scenarios – fully integrated into SAP.

Scope of delivery

  • Solution demo and fit-to-standard scoping
  • Setup and configuration of SAP Field Service Management
  • Integration with the SAP Business Suite: SAP S/4HANA Service, EAM, PS, PP or SAP ECC CS, PM, PS, PP.
  • Project coordination
  • Training for administrators and key users
  • Go-Live-Support

Together, we shape the future of your service!

Take the first step and contact us.

We are happy to help you!

Hardy Langenbacher

Sales Director Seamless Service

Christian Schaub

Sales Director Seamless Service

Marcel Träger

Pre-Sales Consultant Seamless Service

Björn Wolf

Sales Manager Seamless Service

What our customers say

“With this project, we enable digital transformation through an innovative cloud solution. With a collaborative ticketing system, we increase customer and employee satisfaction and make our service process far more efficient.”

Benjamin Mau

Projekt Manager, EOS Service Cloud

“We decided to implement a new service solution that is future-ready. For us, this means it seamlessly supports the planned transition to SAP S/4HANA and is open to the integration of innovative technologies such as IoT or virtual reality.”

Andreas Hamann

IT Project Manager Customer Services /
IT Project Lead, TECAN

“We have a relatively complex service process. It was clear that we needed a reliable partner with deep expertise in service processes and SAP systems. proaxia developed the SAP FSM Cloud Connector. I believe there is currently no other partner with deeper insight into integrating SAP Service Cloud with the SAP ERP suites.”

Thomas Niederstein

Head Business Processes &
Business Applications CC, Belimed AG