Implementation of Dealer
Management System
Rethinking Dealer Management
Implementation of Dealer Management System
Rethinking Dealer Management
Project approach with proaxia
What is a modern DMS?
A Dealer Management System combines vehicle sales, aftersales/service, parts & accessories, and rental operations on a single platform — including integration with OEM systems, analytics, and finance. proaxia VSS (Vehicle Sales & Service) is an SAP-based DMS built on S/4HANA and part of the SAP Industry Cloud. It is co-innovated with SAP and certified according to SAP standards.
Services for your automotive business
Application management & further development
Operations, continuous improvements, and specific enhancements.
Sales, Service & Rental Process Optimization
Design and implementation including logistics for spare parts, warranty, and rental.
System implementation & rollouts
SAP solutions, proaxia and third-party add-ons, global template & deployment (200+ consultants worldwide).
Application management & further development
Operations, continuous improvements, and specific enhancements.
Function overview
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Lead-to-order: from lead capture to vehicle delivery
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Order management: OEM configuration, pricing & ordering
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Trade-in: buyback, financing & insurance
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Customer 360°: unified customer view across all touchpoints
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Appointment scheduling including capacity planning and online booking
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Digital reception / service advisor tools
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Repair process: cost estimate → approval → execution → invoicing
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Warranty & recall: warranty claims, recalls & campaigns
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Spare parts management: inventory, availability, ordering & logistics
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Sales & wholesale: support
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Inventory optimization: turnover, minimum stock levels, inventory costs
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Lifecycle: reservation → contract → handover → return → invoicing
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Fleet & availability: status, maintenance, off-road
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Pricing models: daily, weekly, and monthly rates, seasonal rules, corporate deals
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Integration with service & parts, finance/multi-currency invoicing
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Campaigns
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Follow-ups
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Loyalty
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Omnichannel-Touchpoints & CSI/NPS
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Real-time KPIs: e.g. lead times, service hours, parts sales, CSI
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Role-based dashboards: dealer principal, service/parts manager, sales
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Predictive analytics: for demand and capacity utilization
Start your DMS transformation with proaxia!
We’ll show you how to connect sales, service, parts, and rental in one system — scalable, transparent, and efficient.
Start your DMS transformation with proaxia!
We’ll show you how to connect sales, service, parts, and rental in one system — scalable, transparent, and efficient.
