{"id":18944,"date":"2026-08-24T10:37:04","date_gmt":"2026-08-24T08:37:04","guid":{"rendered":"https:\/\/proaxia-group.com\/?p=18944"},"modified":"2026-08-24T16:19:40","modified_gmt":"2026-08-24T14:19:40","slug":"ai-agents-in-customer-service-with-sap","status":"publish","type":"post","link":"https:\/\/proaxia-group.com\/en\/ai-agents-in-customer-service-with-sap\/","title":{"rendered":"AI Agents in Customer Service with SAP"},"content":{"rendered":"<p><header class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background fusion-parallax-none hundred-percent-fullwidth non-hundred-percent-height-scrolling lazyload\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:250px;--awb-padding-bottom:0px;--awb-margin-top:-120px;--awb-background-image:linear-gradient(180deg, var(--awb-color8) 0%,rgba(255,255,255,0) 100%);;--awb-background-size:cover;--awb-flex-wrap:wrap;\" data-bg=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/08\/KI-Agenten-im-Kundenservice-Header.png\" data-bg-gradient=\"linear-gradient(180deg, var(--awb-color8) 0%,rgba(255,255,255,0) 100%)\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-title-center fusion-title-text fusion-title-size-one\" style=\"--awb-text-color:var(--awb-color1);--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;--awb-sep-color:var(--awb-custom_color_1);\"><div class=\"title-sep-container title-sep-container-left\"><div class=\"title-sep sep-single sep-solid\" style=\"border-color:var(--awb-custom_color_1);\"><\/div><\/div><span class=\"awb-title-spacer\"><\/span><h1 class=\"fusion-title-heading title-heading-center fusion-responsive-typography-calculated\" style=\"font-family:&quot;Inter&quot;;font-style:normal;font-weight:200;margin:0;--fontSize:64;line-height:var(--awb-typography1-line-height);\">AI Agents in Customer Service<\/h1><span class=\"awb-title-spacer\"><\/span><div class=\"title-sep-container title-sep-container-right\"><div class=\"title-sep sep-single sep-solid\" style=\"border-color:var(--awb-custom_color_1);\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:150px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-section-separator section-separator horizon fusion-section-separator-1\" style=\"--awb-spacer-padding-top:inherit;--awb-svg-margin-left:1.92%;--awb-svg-margin-right:1.92%;--awb-svg-margin-left-medium:1.92%;--awb-svg-margin-right-medium:1.92%;--awb-svg-margin-left-small:1.92%;--awb-svg-margin-right-small:1.92%;--awb-divider-height:50px;--awb-spacer-height:50px;--awb-sep-font-size:0;--awb-sep-line-height:0;\"><div class=\"fusion-section-separator-svg\"><svg class=\"fusion-horizon-candy\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" version=\"1.1\" width=\"100%\" viewBox=\"0 -0.5 1024 178\" preserveAspectRatio=\"none\" fill=\"rgba(238,114,25,1)\"><path class=\"st0\" d=\"M1024 177.371H0V.219l507.699 133.939L1024 .219v177.152z\"\/>\n\t\t\t\t\t\t\t\t\t<path class=\"st1\" d=\"M1024 177.781H0V39.438l507.699 94.925L1024 39.438v138.343z\"\/>\n\t\t\t\t\t\t\t\t\t<path class=\"st2\" d=\"M1024 177.781H0v-67.892l507.699 24.474L1024 109.889v67.892z\"\/>\n\t\t\t\t\t\t\t\t\t<path class=\"st3\" d=\"M1024 177.781H0v-3.891l507.699-39.526L1024 173.889v3.892z\"\/>\n\t\t\t\t\t\t\t\t<\/svg><\/div><div class=\"fusion-section-separator-spacer\"><div class=\"fusion-section-separator-spacer-height\"><\/div><\/div><\/div><\/div><\/div><\/div><\/header><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:0px;--awb-padding-bottom:30px;--awb-margin-top:0px;--awb-margin-bottom:0px;--awb-background-image:linear-gradient(180deg, rgba(255,255,255,0) 0%,var(--awb-custom_color_12) 100%);--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-center fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-section-separator section-separator horizon fusion-section-separator-2\" style=\"--awb-spacer-padding-top:inherit;--awb-svg-margin-left:1.92%;--awb-svg-margin-right:1.92%;--awb-svg-margin-left-medium:1.92%;--awb-svg-margin-right-medium:1.92%;--awb-svg-margin-left-small:1.92%;--awb-svg-margin-right-small:1.92%;--awb-divider-height:50px;--awb-spacer-height:50px;--awb-sep-font-size:0;--awb-sep-line-height:0;\"><div class=\"fusion-section-separator-svg\"><svg class=\"fusion-horizon-candy\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" version=\"1.1\" width=\"100%\" viewBox=\"0 0 1024 178\" preserveAspectRatio=\"none\" fill=\"rgba(238,114,25,1)\"><path class=\"st0\" d=\"M1024 177.193L507.699 43.254 0 177.193V.041h1024v177.152z\"\/>\n\t\t\t\t\t\t\t\t\t<path class=\"st1\" d=\"M1024 138.076L507.699 43.152 0 138.076V-.266h1024v138.342z\"\/>\n\t\t\t\t\t\t\t\t\t<path class=\"st2\" d=\"M1024 67.728L507.699 43.152 0 67.728V-.266h1024v67.994z\"\/>\n\t\t\t\t\t\t\t\t\t<path class=\"st3\" d=\"M1024 3.625L507.699 43.152 0 3.625V-.266h1024v3.891z\"\/>\n\t\t\t\t\t\t\t\t<\/svg><\/div><div class=\"fusion-section-separator-spacer\"><div class=\"fusion-section-separator-spacer-height\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-two\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;--awb-font-size:35px;\"><h2 class=\"fusion-title-heading title-heading-center fusion-responsive-typography-calculated\" style=\"font-family:&quot;Inter&quot;;font-style:normal;font-weight:200;margin:0;font-size:1em;--fontSize:35;line-height:var(--awb-typography1-line-height);\">From Co-Pilot to Autonomous Process<\/h2><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_3_5 3_5 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:60%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.2%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.2%;--awb-width-medium:60%;--awb-order-medium:0;--awb-spacing-right-medium:3.2%;--awb-spacing-left-medium:3.2%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-center fusion-content-layout-row\"><ul style=\"--awb-line-height:27.2px;--awb-icon-width:27.2px;--awb-icon-height:27.2px;--awb-icon-margin:11.2px;--awb-content-margin:38.4px;--awb-circlecolor:var(--awb-custom_color_13);--awb-circle-yes-font-size:14.08px;\" class=\"fusion-checklist fusion-checklist-1 fusion-checklist-default type-icons\"><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-user fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>Author: Jan Loehe<\/p>\n<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-calendar-alt fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<span class=\"awb-dd awb-dd-1\"><span class=\"awb-dd-params\">24.08.2026<\/span><\/span>\n<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-cogs fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>Service &amp; Asset Management<\/p>\n<\/div><\/li><\/ul><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-section-separator section-separator waves-opacity fusion-section-separator-3\" style=\"--awb-spacer-padding-top:inherit;--awb-svg-margin-left:1.92%;--awb-svg-margin-right:1.92%;--awb-svg-margin-left-medium:1.92%;--awb-svg-margin-right-medium:1.92%;--awb-svg-margin-left-small:1.92%;--awb-svg-margin-right-small:1.92%;--awb-divider-height:50px;--awb-spacer-height:50px;--awb-sep-font-size:0;--awb-sep-line-height:0;\"><div class=\"fusion-section-separator-svg\"><svg class=\"fusion-waves-opacity-candy\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" version=\"1.1\" width=\"100%\" viewBox=\"0 1 1024 216\" preserveAspectRatio=\"none\" fill=\"rgba(253,231,214,1)\"><path class=\"st0\" d=\"M0 215.4c19.4.5 38.7 1.6 57.7.3 206.6-15 248.5-126.6 455-143.8 184.8-15.5 285.7 60.9 464.3 41.3 16.9-1.8 32.5-4.4 47.1-7.6L1024 .4H0v215z\"\/>\n\t\t\t\t\t\t\t\t\t\t<path class=\"st1\" d=\"M0 196.4c30.2 1.6 59.6 1.6 86.8-.4C293.4 180.9 284.1 73.4 490.7 56.2c184.9-15.5 278.5 58.2 457.1 38.4 28.3-3.2 53.5-8.2 76.2-14.6V.256H0V196.4z\"\/>\n\t\t\t\t\t\t\t\t\t\t<path class=\"st2\" d=\"M0 169.8c22.2.3 43.8-.2 64.2-1.7C270.8 153.1 262 55.6 468.6 38.4 653.4 22.9 695.4 89.5 874 69.7c54.8-6 104.9-18.3 150-33.7V.256H0V169.8z\"\/>\n\t\t\t\t\t\t\t\t\t\t<path class=\"st3\" d=\"M0 162.1c4-.2 8-.4 11.9-.7C218.4 146.3 239.8 37 446.4 19.8 631.3 4.3 672.7 60.9 851.3 41.1c64-7.2 121.9-20.8 172.7-37.9V.156H0V162.1z\"\/>\n\t\t\t\t\t\t\t\t\t<\/svg><\/div><div class=\"fusion-section-separator-spacer\"><div class=\"fusion-section-separator-spacer-height\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:50px;--awb-margin-top:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-center fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-6 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"text-align:center;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-1 hover-type-none\"><img decoding=\"async\" width=\"750\" height=\"500\" title=\"ai agents customer service\" src=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/08\/ai-agents-customer-service.png\" data-orig-src=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/08\/ai-agents-customer-service.png\" alt class=\"lazyload img-responsive wp-image-18903\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27750%27%20height%3D%27500%27%20viewBox%3D%270%200%20750%20500%27%3E%3Crect%20width%3D%27750%27%20height%3D%27500%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/08\/ai-agents-customer-service-200x133.png 200w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/08\/ai-agents-customer-service-400x267.png 400w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/08\/ai-agents-customer-service-600x400.png 600w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/08\/ai-agents-customer-service.png 750w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 640px) 100vw, 600px\" \/><\/span><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-7 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\" style=\"--awb-content-alignment:justify;\"><p>In the <a href=\"https:\/\/proaxia-group.com\/en\/ai-in-customer-service-2\/\"><strong>first part<\/strong> <\/a>, we showed how \u201cEmbedded Business AI\u201d lightens the load on the service desk: automatic case creation, smart summaries, and draft responses at the click of a button. These tools provide assistance. AI agents go one step further\u2014they act independently and handle entire process steps. This article picks up where the first one left off: with the same customer, the same plant manufacturer\u2014and three scenarios that illustrate how agents are transforming customer service today and in the future.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-5 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:100px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-center fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-8 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-3 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"font-family:&quot;Inter&quot;;font-style:normal;font-weight:200;margin:0;--fontSize:48;line-height:var(--awb-typography1-line-height);\">Business AI provides assistance. AI agents take action.<\/h2><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-9 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-2\" style=\"--awb-content-alignment:justify;\"><p>&#8220;Embedded Business AI&#8221; in customer service processes information and thereby helps guide the next steps. However, it is always the employee who decides what happens next.<\/p>\n<p>AI agents can perform process steps on their own. For example, the Case Classification Agent doesn&#8217;t just determine who is responsible\u2014it assigns the case directly. The Sales Quote Creation Agent doesn&#8217;t just recommend creating a quote\u2014it creates the quote on its own.<\/p>\n<p>The logic is shifting from \u201cAI helps me\u201d to \u201cAI prepares this for me\u2014and I check the result.\u201d<\/p>\n<p>And AI assistants\u2014the next stage of maturity\u2014go even further: They orchestrate and coordinate multiple agents across process and system boundaries. In doing so, they autonomously generate complete business outcomes\u2014without an employee having to manually initiate or monitor every single step.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-10 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"text-align:center;--awb-max-width:450px;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-2 hover-type-none\"><img decoding=\"async\" width=\"540\" height=\"675\" title=\"sap autonomous enterprise\" src=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/08\/sap-autonomous-enterprise.png\" data-orig-src=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/08\/sap-autonomous-enterprise.png\" alt class=\"lazyload img-responsive wp-image-18907\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27540%27%20height%3D%27675%27%20viewBox%3D%270%200%20540%20675%27%3E%3Crect%20width%3D%27540%27%20height%3D%27675%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/08\/sap-autonomous-enterprise-200x250.png 200w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/08\/sap-autonomous-enterprise-400x500.png 400w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/08\/sap-autonomous-enterprise.png 540w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 640px) 100vw, 540px\" \/><\/span><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-11 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-padding-top:15px;--awb-padding-right:20px;--awb-padding-bottom:15px;--awb-padding-left:20px;--awb-overflow:hidden;--awb-bg-color:var(--awb-custom_color_12);--awb-bg-color-hover:var(--awb-custom_color_12);--awb-bg-size:cover;--awb-border-color:var(--awb-custom_color_13);--awb-border-top:5px;--awb-border-right:5px;--awb-border-bottom:5px;--awb-border-left:5px;--awb-border-style:solid;--awb-border-radius:24px 24px 24px 24px;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-4 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h3 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"font-family:&quot;Inter&quot;;font-style:normal;font-weight:200;margin:0;--fontSize:36;line-height:var(--awb-typography1-line-height);\">SAP Autonomous Enterprise: The Role of Joule, Assistants, and Agents<\/h3><\/div><div class=\"fusion-text fusion-text-3\" style=\"--awb-content-alignment:justify;\"><p>In this vision of SAP&#8217;s future architecture, Joule Work\u2014as part of the so-called &#8220;Engagement Layer&#8221;\u2014receives a user&#8217;s objective expressed in natural language. A Joule Assistant\u2014as part of the <strong><a href=\"https:\/\/proaxia-group.com\/en\/sap-business-ai\/\">Business AI <\/a><\/strong>\u2014 coordinates specialized agents that execute individual process steps to achieve the user\u2019s specified goal.<\/p>\n<p>At Sapphire 2026, SAP announced more than 50 such assistants that coordinate over 200 agents\u2014including a dedicated area for customer experience as part of the Autonomous Suite.<\/p>\n<p>More information:<strong> <a href=\"https:\/\/news.sap.com\/2026\/05\/sap-sapphire-sap-unveils-autonomous-enterprise\/\" target=\"_blank\" rel=\"noopener\">SAP Sapphire 2026 Announcement<\/a><\/strong><\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-12 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:20px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-4\" style=\"--awb-content-alignment:justify;\"><p>In this article, we&#8217;ll explain what customer service with AI agents and assistants entails and what this will make possible in the near future.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-6 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-margin-top:100px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-center fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-13 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-5 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"font-family:&quot;Inter&quot;;font-style:normal;font-weight:200;margin:0;--fontSize:48;line-height:var(--awb-typography1-line-height);\">Three Scenarios \u2014 One Customer \u2014 AI Agents in Customer Service in every Situation<\/h2><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-14 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-3 hover-type-none\"><img decoding=\"async\" width=\"750\" height=\"500\" title=\"hydraulic machinery\" src=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/08\/hydraulic-machinery.png\" data-orig-src=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/08\/hydraulic-machinery.png\" alt class=\"lazyload img-responsive wp-image-18914\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27750%27%20height%3D%27500%27%20viewBox%3D%270%200%20750%20500%27%3E%3Crect%20width%3D%27750%27%20height%3D%27500%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/08\/hydraulic-machinery-200x133.png 200w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/08\/hydraulic-machinery-400x267.png 400w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/08\/hydraulic-machinery-600x400.png 600w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/08\/hydraulic-machinery.png 750w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 640px) 100vw, 600px\" \/><\/span><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-15 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:20px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-5\" style=\"--awb-content-alignment:justify;\"><p>In the following three scenarios, we once again follow the customer from part 1: a medium-sized plant manufacturer and its hydraulic system on the production line, which has a business-critical SLA classification.<\/p>\n<p>The previous issue with increased wear in the hydraulic system has now been resolved. What happens next?<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-7 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-margin-top:100px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-center fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-16 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-6 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"font-family:&quot;Inter&quot;;font-style:normal;font-weight:200;margin:0;--fontSize:48;line-height:var(--awb-typography1-line-height);\"><strong>Scenario 1<\/strong><br \/>\nFollow-up request: A new service intervention is created from the resolved case<\/h2><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-17 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-6\" style=\"--awb-content-alignment:justify;\"><p>Three days after the hydraulic issue was resolved, the production manager reports back. The problem has occurred again\u2014this time on a second machine of the same type. It is the third incident of this kind in six weeks.<\/p>\n<p>The help desk agent opens the new service ticket in <a href=\"https:\/\/proaxia-group.com\/en\/service-cloud-2\/\"><strong>SAP Service Cloud<\/strong><\/a>. As we saw in the first article\u2014automatic case creation, sentiment analysis, and routing\u2014these steps have already been completed.<\/p>\n<p>Here&#8217;s what happens next: The Case Action Recommendation Agent analyzes the case context and identifies the pattern. Its recommendation appears immediately upon opening the case: third recurring case involving the same machine class within 42 days, error code SC-441, SLA class: critical.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-18 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-7\" style=\"--awb-content-alignment:justify;\"><p>Recommended follow-up actions: Immediately contact the customer&#8217;s quality manager, provide Technical Bulletin TB-2024-441, and initiate an escalation review.<\/p>\n<p>This is not a generic, predefined checklist. These are case-specific, well-reasoned recommendations that a specialist can evaluate in two minutes\u2014instead of spending 30 minutes manually piecing together the same context.<\/p>\n<p>At the same time, Joule, in conjunction with the Email Draft Recommender Agent, prepares a draft response for the customer: \u201cWe have identified the pattern and are taking immediate action.\u201d<\/p>\n<p>And in the future, the Case Management Assistant will enable a seamless workflow instead of using four separate AI functions individually\u2014from pattern recognition to recommended actions to draft responses\u2014all triggered by a single command to the Assistant. Agents will work in coordination with one another, not sequentially.<\/p>\n<\/div><ul style=\"--awb-divider-color:var(--awb-custom_color_11);--awb-line-height:27.2px;--awb-icon-width:27.2px;--awb-icon-height:27.2px;--awb-icon-margin:11.2px;--awb-content-margin:38.4px;--awb-circlecolor:var(--awb-custom_color_13);--awb-circle-yes-font-size:14.08px;\" class=\"fusion-checklist fusion-checklist-2 fusion-checklist-default fusion-checklist-divider type-icons\"><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-angle-right fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>Case Classification \/ Interaction Summary \/ Email Draft Recommender \u2013 <strong>Active Today<\/strong><\/p>\n<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-angle-right fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">SAP Joule: Natural Language User Support \u2013 <strong>EAC<\/strong><\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-angle-right fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">Case Action Recommendation Agent \u2013 <strong>GA Planned for 2026<\/strong><\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-angle-right fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>Case Management Assistant: Coordinates all steps as a single unit \u2013 <strong>General Release Planned for 2026<\/strong><\/p>\n<\/div><\/li><\/ul><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-19 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"text-align:center;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-4 hover-type-none\"><img decoding=\"async\" width=\"540\" height=\"675\" title=\"hydraulic service technician\" src=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/08\/hydraulic-service-technician.png\" data-orig-src=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/08\/hydraulic-service-technician.png\" alt class=\"lazyload img-responsive wp-image-18917\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27540%27%20height%3D%27675%27%20viewBox%3D%270%200%20540%20675%27%3E%3Crect%20width%3D%27540%27%20height%3D%27675%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/08\/hydraulic-service-technician-200x250.png 200w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/08\/hydraulic-service-technician-400x500.png 400w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/08\/hydraulic-service-technician.png 540w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 640px) 100vw, 540px\" \/><\/span><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-20 fusion_builder_column_3_4 3_4 fusion-flex-column\" style=\"--awb-padding-top:20px;--awb-padding-right:20px;--awb-padding-bottom:5px;--awb-padding-left:20px;--awb-overflow:hidden;--awb-bg-size:cover;--awb-border-color:var(--awb-custom_color_13);--awb-border-top:5px;--awb-border-right:5px;--awb-border-bottom:5px;--awb-border-left:5px;--awb-border-style:solid;--awb-border-radius:24px 24px 24px 24px;--awb-width-large:75%;--awb-margin-top-large:30px;--awb-spacing-right-large:2.56%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:2.56%;--awb-width-medium:75%;--awb-order-medium:0;--awb-spacing-right-medium:2.56%;--awb-spacing-left-medium:2.56%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-8\" style=\"--awb-content-alignment:justify;\"><p>The Case Action Recommendation Agent changes the moment a case is initiated: Instead of an empty task, the specialist opens a well-founded recommendation. And the Case Management Assistant will also fully coordinate this process in the future.<\/p>\n<p>That is the essence of AI agents in customer service when it comes to case handling.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-8 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-margin-top:100px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-center fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-21 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-7 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"font-family:&quot;Inter&quot;;font-style:normal;font-weight:200;margin:0;--fontSize:48;line-height:var(--awb-typography1-line-height);\"><p><strong>Scenario 2<\/strong><br \/>\nRoutine Maintenance \u2014 Request, Quote, Order \u2014 Coordinated by Agents<\/p><\/h2><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-22 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-9\" style=\"--awb-content-alignment:justify;\"><p>A week later, the same production manager writes again\u2014this time with a different request: He wants to know which preventive maintenance measures make sense for his three systems, and whether there is a maintenance package that includes regular inspections and wear parts. He asks about costs and availability.<\/p>\n<p>The report is submitted via the self-service portal of the <a href=\"https:\/\/proaxia-group.com\/en\/customer-service-suite\/\"><strong>proaxia Customer Service Suite<\/strong><\/a>. The proaxia CSS Service Assistant receives the request. It accesses the customer\u2019s current master and order data from SAP Service Cloud, SAP S\/4HANA, and <strong><a href=\"https:\/\/proaxia-group.com\/en\/sap-field-service-and-asset-management\/\">SAP FSA<\/a><\/strong> : three hydraulic systems, manufactured in 2021, warranty expired, last service call eight months ago, current contract class: Standard without preventive maintenance.<\/p>\n<p>It correctly identifies the inquiry as a maintenance consultation request and creates a fully prepared case in SAP Service Cloud\u2014with equipment context, contract history, and the specific customer inquiry as the starting point.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-23 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"text-align:center;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-5 hover-type-none\"><img decoding=\"async\" width=\"540\" height=\"675\" title=\"hydraulic service technician tablet\" src=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/08\/hydraulic-service-technician-tablet.png\" data-orig-src=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/08\/hydraulic-service-technician-tablet.png\" alt class=\"lazyload img-responsive wp-image-18919\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27540%27%20height%3D%27675%27%20viewBox%3D%270%200%20540%20675%27%3E%3Crect%20width%3D%27540%27%20height%3D%27675%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/08\/hydraulic-service-technician-tablet-200x250.png 200w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/08\/hydraulic-service-technician-tablet-400x500.png 400w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/08\/hydraulic-service-technician-tablet.png 540w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 640px) 100vw, 540px\" \/><\/span><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-24 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-10\" style=\"--awb-content-alignment:justify;\"><p>At the service desk, the inside sales representative opens the assigned case. What follows now would have been a manual process in the past: defining the scope of maintenance, researching prices, and preparing the terms of the quote.<\/p>\n<p>A Quote Creation Agent can handle this step: It analyzes the equipment-product configuration, retrieves the relevant maintenance items from the service product catalog, calculates the package price based on the current customer price list, and creates a complete draft quote \u2014 featuring the \u201cHydraulics Preventive\u201d maintenance package, which includes three annual inspections, seal kits, and filter replacements.<\/p>\n<p>The employee reviews the quote, makes adjustments as needed, and approves it. The quote is sent back to the customer via proaxia CSS\u2014within minutes rather than hours. And what began as a service call to address a problem has now turned into a business opportunity: a multi-year contract for preventive maintenance.<\/p>\n<p>Here\u2019s what a self-service assistant will be able to do in the future: Customers will be able to compare maintenance options or check availability directly in the portal\u2014without having to contact the service desk. This means that the offer is generated through the interaction between the customer and the AI assistant\u2014no longer just through an intermediate step involving a staff member.<\/p>\n<\/div><ul style=\"--awb-divider-color:var(--awb-custom_color_11);--awb-line-height:27.2px;--awb-icon-width:27.2px;--awb-icon-height:27.2px;--awb-icon-margin:11.2px;--awb-content-margin:38.4px;--awb-circlecolor:var(--awb-custom_color_13);--awb-circle-yes-font-size:14.08px;\" class=\"fusion-checklist fusion-checklist-3 fusion-checklist-default fusion-checklist-divider type-icons\"><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-angle-right fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>proaxia CSS Service Assistant \u2013 <strong>Prototype<\/strong><\/p>\n<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-angle-right fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>SAP Self-Service Assistant: Deeper Integration, Joule Work Access \u2013 <strong>General Availability Planned for 2026<\/strong><\/p>\n<\/div><\/li><\/ul><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-25 fusion_builder_column_3_4 3_4 fusion-flex-column\" style=\"--awb-padding-top:20px;--awb-padding-right:20px;--awb-padding-bottom:5px;--awb-padding-left:20px;--awb-overflow:hidden;--awb-bg-size:cover;--awb-border-color:var(--awb-custom_color_13);--awb-border-top:5px;--awb-border-right:5px;--awb-border-bottom:5px;--awb-border-left:5px;--awb-border-style:solid;--awb-border-radius:24px 24px 24px 24px;--awb-width-large:75%;--awb-margin-top-large:30px;--awb-spacing-right-large:2.56%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:2.56%;--awb-width-medium:75%;--awb-order-medium:0;--awb-spacing-right-medium:2.56%;--awb-spacing-left-medium:2.56%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-11\" style=\"--awb-content-alignment:justify;\"><p>A service request becomes a quote. A quote becomes a contract. Without any extra effort, without CRM maintenance, without a change in communication channels.<br \/>\nThis is the essence of AI agents in customer service as the industry transitions from reactive to proactive service.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-9 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-margin-top:100px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-center fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-26 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-8 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"font-family:&quot;Inter&quot;;font-style:normal;font-weight:200;margin:0;--fontSize:48;line-height:var(--awb-typography1-line-height);\"><p><strong>Scenario 3<\/strong><br \/>\nDelivery Issue \u2014 Agent Coordinates Complaint and Replacement Delivery<\/p><\/h2><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-27 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-12\" style=\"--awb-content-alignment:justify;\"><p>A second process is underway in parallel with the quotation process. The component manufacturer has delivered replacement parts\u2014seal kits and pressure valves\u2014to the plant manufacturer in two batches. The first batch has arrived at the customer\u2019s site. The second is still in transit. Both batches have a problem. Two separate processes must be coordinated.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-28 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-9 fusion-sep-none fusion-title-text fusion-title-size-four\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h4 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"font-family:&quot;Inter&quot;;font-style:normal;font-weight:200;margin:0;--fontSize:24;line-height:var(--awb-typography1-line-height);\"><p>Process A<br \/>\nDamaged Parts: Return and Credit Memo<\/p><\/h4><\/div><div class=\"fusion-text fusion-text-13\" style=\"--awb-content-alignment:justify;\"><p>The production manager opens the first delivery and notices that three of the five seal kits delivered are damaged. He reports the damage via the proaxia Customer Service Suite\u2019s self-service portal. The case is automatically created in SAP Service Cloud\u2014classified and enriched with customer master data and order context.<\/p>\n<p>Processing begins in the service back office: Which items are affected? Do the delivery terms apply? On what basis should a credit memo be posted? Without AI agents, this means manually searching for documents\u2014such as invoices, delivery slips, and damage reports\u2014across various modules, which is time-consuming.<\/p>\n<p>The Billing Assistant\u2014part of Autonomous Finance in SAP S\/4HANA\u2014can help with this. Once the affected line items have been identified and flagged, the Billing Adjustment Agent can then reverse the affected invoice line items and recreate the corrected documents\u2014based on the complaint and the confirmed terms of delivery.<\/p>\n<p>The service back office approves the change. The Email Draft Recommender drafts the confirmation message to the customer. There is no need for manual document search\u2014all that remains is the decision and approval.<\/p>\n<\/div><ul style=\"--awb-divider-color:var(--awb-custom_color_11);--awb-line-height:27.2px;--awb-icon-width:27.2px;--awb-icon-height:27.2px;--awb-icon-margin:11.2px;--awb-content-margin:38.4px;--awb-circlecolor:var(--awb-custom_color_13);--awb-circle-yes-font-size:14.08px;\" class=\"fusion-checklist fusion-checklist-4 fusion-checklist-default fusion-checklist-divider type-icons\"><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-angle-right fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>Email Draft Recommender \u2013 <strong>Active Today<\/strong><\/p>\n<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-angle-right fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">Billing Assistant \u2013 <strong>Announced<\/strong><\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-angle-right fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>Billing Adjustment Agent \u2013 <strong>Announced<\/strong><\/p>\n<\/div><\/li><\/ul><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-29 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"text-align:center;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-6 hover-type-none\"><img decoding=\"async\" width=\"540\" height=\"675\" title=\"hydraulic parts\" src=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/08\/hydraulic-parts.png\" data-orig-src=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/08\/hydraulic-parts.png\" alt class=\"lazyload img-responsive wp-image-18922\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27540%27%20height%3D%27675%27%20viewBox%3D%270%200%20540%20675%27%3E%3Crect%20width%3D%27540%27%20height%3D%27675%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/08\/hydraulic-parts-200x250.png 200w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/08\/hydraulic-parts-400x500.png 400w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/08\/hydraulic-parts.png 540w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 640px) 100vw, 540px\" \/><\/span><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-30 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"text-align:center;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-7 hover-type-none\"><img decoding=\"async\" width=\"540\" height=\"675\" title=\"Industrial Delivery\" src=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/08\/Industrial-Delivery.png\" data-orig-src=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/08\/Industrial-Delivery.png\" alt class=\"lazyload img-responsive wp-image-18925\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27540%27%20height%3D%27675%27%20viewBox%3D%270%200%20540%20675%27%3E%3Crect%20width%3D%27540%27%20height%3D%27675%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/08\/Industrial-Delivery-200x250.png 200w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/08\/Industrial-Delivery-400x500.png 400w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/08\/Industrial-Delivery.png 540w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 640px) 100vw, 540px\" \/><\/span><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-31 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-10 fusion-sep-none fusion-title-text fusion-title-size-four\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h4 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"font-family:&quot;Inter&quot;;font-style:normal;font-weight:200;margin:0;--fontSize:24;line-height:var(--awb-typography1-line-height);\">Process B<br \/>\nDelayed Delivery Lot: Replacement Shipment from an alternative Warehouse<\/h4><\/div><div class=\"fusion-text fusion-text-14\" style=\"--awb-content-alignment:justify;\"><p>The second shipment is still in transit\u2014and the customer doesn&#8217;t know it yet: A carrier issue has delayed the shipment. Without AI agents, this would have escalated much later: The customer waits, asks for updates, and receives no clear information.<\/p>\n<p>The Logistics Predictive Insights and Response Agent in SAP S\/4HANA has already detected the delay. It continuously monitors all logistics processes for carrier data and shipment status. At the same time, the Warehouse Outbound Optimization Agent performs an operational assessment: Which alternative warehouse has the required items? What is the fastest feasible delivery option? Based on this analysis, the Material Reservation Processing Agent triggers a special withdrawal order from the Stuttgart regional warehouse. Subsequent delivery: possible within 48 hours.<\/p>\n<p>The service back office receives a structured recommendation for action, confirms the rescheduling, and forwards the information to the internal sales team. The customer is proactively notified that same day\u2014before they even have to ask. What used to be an escalation is now a proactive service moment.<\/p>\n<p>Here\u2019s what else the Logistics Assistant will be able to do: Complaints and replacement deliveries will no longer be managed separately, but as a coordinated process. The Assistant recognizes when two delivery issues are occurring simultaneously for the same customer, prioritizes them accordingly, and ensures that no action blocks the other.<\/p>\n<\/div><ul style=\"--awb-divider-color:var(--awb-custom_color_11);--awb-line-height:27.2px;--awb-icon-width:27.2px;--awb-icon-height:27.2px;--awb-icon-margin:11.2px;--awb-content-margin:38.4px;--awb-circlecolor:var(--awb-custom_color_13);--awb-circle-yes-font-size:14.08px;\" class=\"fusion-checklist fusion-checklist-5 fusion-checklist-default fusion-checklist-divider type-icons\"><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-angle-right fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">Logistics Predictive Insights and Response Agent \u2013 <strong>Roadmap<\/strong><\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-angle-right fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>Warehouse Outbound Optimization Agent \u2013 <strong>Roadmap<\/strong><\/p>\n<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-angle-right fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>Material Reservation Processing Agent \u2013 <strong>Roadmap<\/strong><\/p>\n<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-angle-right fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>Logistics Assistant: Orchestrates the Process as an End-to-End Workflow \u2013 <strong>Roadmap<\/strong><\/p>\n<\/div><\/li><\/ul><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-32 fusion_builder_column_3_4 3_4 fusion-flex-column\" style=\"--awb-padding-top:20px;--awb-padding-right:20px;--awb-padding-bottom:5px;--awb-padding-left:20px;--awb-overflow:hidden;--awb-bg-size:cover;--awb-border-color:var(--awb-custom_color_13);--awb-border-top:5px;--awb-border-right:5px;--awb-border-bottom:5px;--awb-border-left:5px;--awb-border-style:solid;--awb-border-radius:24px 24px 24px 24px;--awb-width-large:75%;--awb-margin-top-large:30px;--awb-spacing-right-large:2.56%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:2.56%;--awb-width-medium:75%;--awb-order-medium:0;--awb-spacing-right-medium:2.56%;--awb-spacing-left-medium:2.56%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-15\" style=\"--awb-content-alignment:justify;\"><p>Two issues, one customer, two AI agent threads\u2014coordinated rather than sequential. What used to be two separate escalations is now a proactive service interaction.<br \/>\nThat\u2019s the essence of AI agents in customer service for customer order and delivery processes.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-10 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-margin-top:100px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-center fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-33 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-11 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"font-family:&quot;Inter&quot;;font-style:normal;font-weight:200;margin:0;--fontSize:48;line-height:var(--awb-typography1-line-height);\">Filling Gaps with your own AI Agents: The SAP CX AI Toolkit<\/h2><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-34 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-16\" style=\"--awb-content-alignment:justify;\"><p>The standard SAP agents cover the most common service patterns. For company-specific requirements\u2014such as a warranty review agent, an escalation protocol for key customers, or a troubleshooting wizard for a specific machine class\u2014the SAP CX AI Toolkit already offers two additional, ready-to-use modules.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-35 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-12 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h3 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"font-family:&quot;Inter&quot;;font-style:normal;font-weight:200;margin:0;--fontSize:36;line-height:var(--awb-typography1-line-height);\">Custom AI Tool Builder \u2014 AI Tools Based on CRM Data<\/h3><\/div><div class=\"fusion-text fusion-text-17\" style=\"--awb-content-alignment:justify;\"><p>In the Custom AI Tool Builder, administrators configure their own AI tools that access data directly from SAP Service Cloud, Sales Cloud, and Customer Data Platform. A prompt is linked to CRM fields\u2014case description, equipment master data, warranty status\u2014and generates structured output directly within the application context.<\/p>\n<p>Example: An AI tool that, when a service case is opened, automatically analyzes all known cases involving the same machine class and provides the specialist with prioritized pattern recognition.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-36 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"text-align:center;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-8 hover-type-none\"><img decoding=\"async\" width=\"750\" height=\"500\" title=\"service agent\" src=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/08\/service-agent.png\" data-orig-src=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/08\/service-agent.png\" alt class=\"lazyload img-responsive wp-image-18928\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27750%27%20height%3D%27500%27%20viewBox%3D%270%200%20750%20500%27%3E%3Crect%20width%3D%27750%27%20height%3D%27500%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/08\/service-agent-200x133.png 200w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/08\/service-agent-400x267.png 400w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/08\/service-agent-600x400.png 600w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/08\/service-agent.png 750w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 640px) 100vw, 600px\" \/><\/span><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-37 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"text-align:center;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-9 hover-type-none\"><img decoding=\"async\" width=\"540\" height=\"675\" title=\"technicians with tablet\" src=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/08\/technicians-with-tablet.png\" data-orig-src=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/08\/technicians-with-tablet.png\" alt class=\"lazyload img-responsive wp-image-18931\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27540%27%20height%3D%27675%27%20viewBox%3D%270%200%20540%20675%27%3E%3Crect%20width%3D%27540%27%20height%3D%27675%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/08\/technicians-with-tablet-200x250.png 200w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/08\/technicians-with-tablet-400x500.png 400w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/08\/technicians-with-tablet.png 540w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 640px) 100vw, 540px\" \/><\/span><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-38 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-13 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h3 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"font-family:&quot;Inter&quot;;font-style:normal;font-weight:200;margin:0;--fontSize:36;line-height:var(--awb-typography1-line-height);\">Custom AI Agent Builder \u2014 Automated Workflows<\/h3><\/div><div class=\"fusion-text fusion-text-18\" style=\"--awb-content-alignment:justify;\"><p>The Custom AI Agent Builder allows administrators to configure agents for company-specific processes\u2014without requiring in-depth development knowledge. Configuration is performed using a structured wizard: agent type, trigger definition, and optional filter rules.<\/p>\n<p>Triggers determine when an agent becomes active\u2014for example, when an email is received, when a new case is created, or when a specific field is updated. Objects from the SAP Customer Experience Suite are available as data sources.<\/p>\n<p>All agents run within the SAP Trust Layer: Personal data can be anonymized before LLM processing, and zero-data retention prevents data from being stored by third parties; furthermore, the data is not used for model training.<\/p>\n<p>Example: An AI agent that evaluates the sentiment of each new customer interaction within a case and tracks it over time. If the tone deteriorates measurably over the course of several messages, the agent automatically triggers an escalation alert\u2014the team leader sees the case flagged as a priority before the customer escalates it themselves.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-11 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-margin-top:100px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-center fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-39 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-14 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"font-family:&quot;Inter&quot;;font-style:normal;font-weight:200;margin:0;--fontSize:48;line-height:var(--awb-typography1-line-height);\">Outlook: Where proaxia fills a gap that SAP has not yet addressed<\/h2><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-40 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-19\" style=\"--awb-content-alignment:justify;\"><p>These three scenarios demonstrate what SAP agents and assistants are capable of. At proaxia, we are also committed to developing process- and industry-specific AI agents that will fill additional gaps in the roadmap.<\/p>\n<p>These include, for example, concepts for fleet-wide pattern recognition and proactive service outreach before a customer even submits a request. This is exactly what we see in the first scenario with our plant manufacturer: three instances of the same error pattern in a single machine class.<\/p>\n<p>The real question, however, is: How many other customers are using the same system\u2014and haven&#8217;t yet reported or identified the problem?<\/p>\n<p>The concept of two interconnected agents is designed to fill exactly this gap:<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-41 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"text-align:center;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-10 hover-type-none\"><img decoding=\"async\" width=\"750\" height=\"500\" title=\"business with proaxia\" src=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/08\/business-with-proaxia.png\" data-orig-src=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/08\/business-with-proaxia.png\" alt class=\"lazyload img-responsive wp-image-18934\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27750%27%20height%3D%27500%27%20viewBox%3D%270%200%20750%20500%27%3E%3Crect%20width%3D%27750%27%20height%3D%27500%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/08\/business-with-proaxia-200x133.png 200w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/08\/business-with-proaxia-400x267.png 400w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/08\/business-with-proaxia-600x400.png 600w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/08\/business-with-proaxia.png 750w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 640px) 100vw, 600px\" \/><\/span><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-42 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-padding-top:20px;--awb-padding-right:20px;--awb-padding-bottom:5px;--awb-padding-left:20px;--awb-overflow:hidden;--awb-bg-size:cover;--awb-border-color:var(--awb-custom_color_13);--awb-border-top:5px;--awb-border-right:5px;--awb-border-bottom:5px;--awb-border-left:5px;--awb-border-style:solid;--awb-border-radius:24px 24px 24px 24px;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-15 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h3 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"font-family:&quot;Inter&quot;;font-style:normal;font-weight:200;margin:0;--fontSize:36;line-height:var(--awb-typography1-line-height);\"><p><strong>proaxia Concept<\/strong><br \/>\nFleet Pattern Correlation Agent<\/p><\/h3><\/div><div class=\"fusion-text fusion-text-20\" style=\"--awb-content-alignment:justify;\"><p>Identifies common error patterns by equipment type and model series\u2014not only from confirmed cases in SAP Service Cloud V2, but also from early indicators in the proaxia customer portal: unsuccessful self-diagnoses, repeated error code searches, and frequent manual lookups for a specific error pattern. Generates a structured pattern signal with confidence and severity scores. In the example of the SC-441 control module, this agent would have generated a signal after just the second instance\u2014with an estimate of how many systems in the customer base might be affected.<\/p>\n<p><strong>Business Value:<\/strong> Earlier detection of fleet-wide patterns of issues before they escalate into a wave of individual cases. The service back office and team leaders receive a verified pattern rather than many unrelated cases. This enables targeted prioritization and proactive action.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-43 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-padding-top:20px;--awb-padding-right:20px;--awb-padding-bottom:5px;--awb-padding-left:20px;--awb-overflow:hidden;--awb-bg-size:cover;--awb-border-color:var(--awb-custom_color_13);--awb-border-top:5px;--awb-border-right:5px;--awb-border-bottom:5px;--awb-border-left:5px;--awb-border-style:solid;--awb-border-radius:24px 24px 24px 24px;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-16 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h3 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"font-family:&quot;Inter&quot;;font-style:normal;font-weight:200;margin:0;--fontSize:36;line-height:var(--awb-typography1-line-height);\"><p><strong>proaxia Concept<\/strong><br \/>\nProactive Service Trigger Agent<\/p><\/h3><\/div><div class=\"fusion-text fusion-text-21\" style=\"--awb-content-alignment:justify;\"><p>It takes a sample signal verified by the Service Back Office and derives a suitable recommendation for action for each individual customer based on it. Two output paths: active outreach by the responsible account manager (subject to approval on a case-by-case basis) or a self-service notification in the proaxia customer portal (approval at the template level). For safety-related patterns\u2014which are particularly relevant in medtech regulation\u2014an additional signal entry is made in SAP S\/4 QM for human evaluation. The decision to report remains entirely with Quality Management.<\/p>\n<p><strong>Business Value:<\/strong> Proactive rather than reactive customer engagement: End customers receive a notification or service offer before an outage occurs. &#8220;Human-in-the-loop&#8221; is a design principle at every decision point. Compliant with Clean Core.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-44 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-22\" style=\"--awb-content-alignment:justify;\"><p>We\u2019d like to use these two agents to bridge the gap to the last article. Both agents are currently conceptual ideas within proaxia and are not existing features. However, they are intended to run entirely within a manufacturer\u2019s system landscape, access SAP data exclusively via approved APIs, and be designed according to the \u201chuman-in-the-loop\u201d principle: No action is executed without human approval.<\/p>\n<p>This is exactly where the final article in this series begins: How agents collaborate across systems using SAP Service Cloud, S\/4HANA, and SAP FSA\u2014and what proaxia Seamless Service means in practice.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-12 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-margin-top:100px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-stretch fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-45 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-17 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"font-family:&quot;Inter&quot;;font-style:normal;font-weight:200;margin:0;--fontSize:48;line-height:var(--awb-typography1-line-height);\">AI Agents in Customer Service: What&#8217;s actually changing<\/h2><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-46 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:0%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:0%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-center fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"text-align:center;--awb-max-width:450px;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-11 hover-type-none\"><img decoding=\"async\" width=\"540\" height=\"675\" title=\"ai agents icons\" src=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/08\/ai-agents-icons.png\" data-orig-src=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/08\/ai-agents-icons.png\" alt class=\"lazyload img-responsive wp-image-18937\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27540%27%20height%3D%27675%27%20viewBox%3D%270%200%20540%20675%27%3E%3Crect%20width%3D%27540%27%20height%3D%27675%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/08\/ai-agents-icons-200x250.png 200w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/08\/ai-agents-icons-400x500.png 400w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/08\/ai-agents-icons.png 540w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 640px) 100vw, 540px\" \/><\/span><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-47 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-23\" style=\"--awb-content-alignment:justify;\"><p>Here&#8217;s what the agents mentioned in this article specifically mean for each role:<\/p>\n<\/div><ul style=\"--awb-divider-color:var(--awb-custom_color_11);--awb-line-height:27.2px;--awb-icon-width:27.2px;--awb-icon-height:27.2px;--awb-icon-margin:11.2px;--awb-content-margin:38.4px;--awb-circlecolor:var(--awb-custom_color_13);--awb-circle-yes-font-size:14.08px;\" class=\"fusion-checklist fusion-checklist-6 fusion-checklist-default fusion-checklist-divider type-icons\"><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-angle-right fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p><strong>End Customer<\/strong> \u2013 Proactive notifications about delivery issues before the goods arrive. Maintenance offers based on actual equipment data\u2014not generic packages. Outreach before a problem arises.<\/p>\n<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-angle-right fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p><strong>Help Desk Agent<\/strong> \u2013 Case-specific recommendations for action when opening a case. Joule prepares a draft response. Patterns are identified before the specialist has to search for them.<\/p>\n<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-angle-right fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p><strong>In-House Sales<\/strong> \u2013 Quotes at the Click of a Button: A service request is automatically converted into a complete draft quote. The employee reviews and approves it, rather than calculating it manually.<\/p>\n<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-angle-right fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p><strong>Back-Office Services<\/strong> \u2013 Proactive inventory information and restocking recommendations. Fleet-wide trends as a basis for decision-making regarding prioritization and quality management.<\/p>\n<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-angle-right fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p><strong>Service Team Leader<\/strong> \u2013 Early detection of escalation waves through pattern analysis. Capacity planning based on verified fleet patterns rather than reactive management in response to complaints.<\/p>\n<\/div><\/li><\/ul><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-13 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-margin-top:100px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-48 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-section-separator section-separator hills-opacity fusion-section-separator-4\" style=\"--awb-spacer-padding-top:inherit;--awb-svg-margin-left:1.92%;--awb-svg-margin-right:1.92%;--awb-svg-margin-left-medium:1.92%;--awb-svg-margin-right-medium:1.92%;--awb-svg-margin-left-small:1.92%;--awb-svg-margin-right-small:1.92%;--awb-divider-height:50px;--awb-spacer-height:50px;--awb-sep-font-size:0;--awb-sep-line-height:0;\"><div class=\"fusion-section-separator-svg\"><svg class=\"fusion-hills-opacity-candy\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" version=\"1.1\" width=\"100%\" viewBox=\"0 -0.5 1024 182\" preserveAspectRatio=\"none\" fill=\"rgba(253,231,214,1)\"><path class=\"st0\" d=\"M0 182.086h1024V41.593c-28.058-21.504-60.109-37.581-97.075-37.581-112.845 0-198.144 93.798-289.792 93.798S437.658 6.777 351.846 6.777s-142.234 82.125-238.49 82.125c-63.078 0-75.776-31.744-113.357-53.658L0 182.086z\"\/>\n\t\t\t\t\t\t\t\t\t<path class=\"st1\" d=\"M1024 181.062v-75.878c-39.731 15.872-80.794 27.341-117.658 25.805-110.387-4.506-191.795-109.773-325.53-116.224-109.158-5.12-344.166 120.115-429.466 166.298H1024v-.001z\"\/>\n\t\t\t\t\t\t\t\t\t<path class=\"st2\" d=\"M0 182.086h1024V90.028C966.451 59.103 907.059 16.3 824.115 15.071 690.278 13.023 665.19 102.93 482.099 102.93S202.138-1.62 74.24.019C46.49.326 21.811 4.217 0 9.849v172.237z\"\/>\n\t\t\t\t\t\t\t\t\t<path class=\"st3\" d=\"M0 182.086h1024V80.505c-37.171 19.558-80.691 35.328-139.571 36.25-151.142 2.355-141.619-28.57-298.496-29.184s-138.854 47.002-305.459 43.725C132.813 128.428 91.238 44.563 0 28.179v153.907z\"\/>\n\t\t\t\t\t\t\t\t\t<path class=\"st4\" d=\"M0 182.086h1024v-77.312c-49.05 20.07-120.525 42.394-193.229 42.086-128.922-.512-159.846-72.294-255.795-72.294-89.088 0-134.656 80.179-245.043 82.022S169.063 99.346 49.971 97.401C32.768 97.094 16.077 99.244 0 103.135v78.951z\"\/>\n\t\t\t\t\t\t\t\t<\/svg><\/div><div class=\"fusion-section-separator-spacer\"><div class=\"fusion-section-separator-spacer-height\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-14 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:100px;--awb-margin-top:0px;--awb-background-image:linear-gradient(180deg, var(--awb-custom_color_12) 0%,rgba(255,255,255,0) 100%);--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-49 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-24\" style=\"--awb-content-alignment:justify;\"><p>In the third part of this series: How proaxia Seamless Service bridges the system gap between SAP Service Cloud, S\/4HANA, and SAP FSA\u2014and what this means for AI agents that coordinate the entire service process end-to-end, from the customer portal to invoicing.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-50 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-18 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-three\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h3 class=\"fusion-title-heading title-heading-center fusion-responsive-typography-calculated\" style=\"font-family:&quot;Inter&quot;;font-style:normal;font-weight:200;margin:0;--fontSize:36;line-height:var(--awb-typography1-line-height);\">Find out which AI agents are already active in your service process today \u2014 and how you can lay the foundation for the next generation of agents.<\/h3><\/div><div style=\"text-align:center;\"><a class=\"fusion-button button-flat fusion-button-default-size button-custom fusion-button-default button-1 fusion-button-default-span fusion-button-default-type\" style=\"--button_accent_color:var(--awb-color1);--button_accent_hover_color:var(--awb-color1);--button_border_hover_color:var(--awb-color1);--button_gradient_top_color:var(--awb-custom_color_1);--button_gradient_bottom_color:var(--awb-custom_color_1);--button_gradient_top_color_hover:var(--awb-custom_color_11);--button_gradient_bottom_color_hover:var(--awb-custom_color_11);\" target=\"_self\" href=\"#\" data-toggle=\"modal\" data-target=\".fusion-modal.Contact\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Schedule an AI Discovery Session Now <\/span><\/a><\/div><div class=\"fusion-modal modal fade modal-1 Contact\" tabindex=\"-1\" role=\"dialog\" aria-labelledby=\"modal-heading-1\" aria-hidden=\"true\" style=\"--awb-border-color:var(--awb-custom_color_1);--awb-background:var(--awb-color1);\"><div class=\"modal-dialog modal-lg\" role=\"document\"><div class=\"modal-content fusion-modal-content\"><div class=\"modal-header\"><button class=\"close\" type=\"button\" data-dismiss=\"modal\" aria-hidden=\"true\" aria-label=\"Close\">&times;<\/button><h3 class=\"modal-title\" id=\"modal-heading-1\" data-dismiss=\"modal\" aria-hidden=\"true\">We are happy to assist you<\/h3><\/div><div class=\"modal-body fusion-clearfix\">\n<script src=\"https:\/\/js-eu1.hsforms.net\/forms\/embed\/developer\/25119098.js\" defer><\/script>\n<div class=\"hs-form-html\" data-region=\"eu1\" data-form-id=\"59c9535b-4f9e-4b90-9170-8930e5c2011f\" data-portal-id=\"25119098\"><\/div>\n<\/div><\/div><\/div><\/div>\n<\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-51 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:50px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-25\" style=\"--awb-content-alignment:justify;--awb-text-font-family:&quot;Inter&quot;;--awb-text-font-style:normal;--awb-text-font-weight:300;\"><p><em>Information regarding current or planned availability is based on public SAP announcements (as of August 2026) and is subject to change. SAP, SAP Service Cloud, SAP CX AI Toolkit, and SAP Joule are trademarks of SAP SE. <\/em><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-15 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-margin-top:100px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-center fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-52 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-19 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h3 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"font-family:&quot;Inter&quot;;font-style:normal;font-weight:200;margin:0;--fontSize:36;line-height:var(--awb-typography1-line-height);\">Your expert<\/h3><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-53 fusion_builder_column_2_5 2_5 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:40%;--awb-margin-top-large:0px;--awb-spacing-right-large:4.8%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:4.8%;--awb-width-medium:40%;--awb-order-medium:0;--awb-spacing-right-medium:4.8%;--awb-spacing-left-medium:4.8%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"text-align:left;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-12 hover-type-none\"><img decoding=\"async\" width=\"2000\" height=\"1333\" title=\"Jan Loehe\" src=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2025\/07\/Jan-Loehe.png\" data-orig-src=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2025\/07\/Jan-Loehe.png\" alt class=\"lazyload img-responsive wp-image-6498\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%272000%27%20height%3D%271333%27%20viewBox%3D%270%200%202000%201333%27%3E%3Crect%20width%3D%272000%27%20height%3D%271333%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2025\/07\/Jan-Loehe-200x133.png 200w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2025\/07\/Jan-Loehe-400x267.png 400w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2025\/07\/Jan-Loehe-600x400.png 600w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2025\/07\/Jan-Loehe-800x533.png 800w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2025\/07\/Jan-Loehe-1200x800.png 1200w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2025\/07\/Jan-Loehe.png 2000w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 640px) 100vw, 600px\" \/><\/span><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-54 fusion_builder_column_3_5 3_5 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:60%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.2%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:3.2%;--awb-width-medium:60%;--awb-order-medium:0;--awb-spacing-right-medium:3.2%;--awb-spacing-left-medium:3.2%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-26\"><\/div><div class=\"fusion-title title fusion-title-20 fusion-sep-none fusion-title-text fusion-title-size-four\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h4 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"font-family:&quot;Inter&quot;;font-style:normal;font-weight:200;margin:0;--fontSize:24;line-height:var(--awb-typography1-line-height);\"><p>Dr. Jan Loehe<br \/>\n<span style=\"font-size: 18px;\" data-fusion-font=\"true\">Head of the Center of Excellence for Customer Interaction, <strong>proaxia consulting group<\/strong><\/span><\/p><\/h4><\/div><div class=\"fusion-social-links fusion-social-links-1\" style=\"--awb-margin-top:0px;--awb-margin-right:0px;--awb-margin-bottom:15px;--awb-margin-left:0px;--awb-box-border-top:0px;--awb-box-border-right:0px;--awb-box-border-bottom:0px;--awb-box-border-left:0px;--awb-icon-colors-hover:var(--awb-custom_color_12);--awb-box-colors-hover:var(--awb-custom_color_1);--awb-box-border-color:var(--awb-color3);--awb-box-border-color-hover:var(--awb-color4);\"><div class=\"fusion-social-networks boxed-icons color-type-custom\"><div class=\"fusion-social-networks-wrapper\"><a class=\"fusion-social-network-icon fusion-tooltip fusion-linkedin awb-icon-linkedin\" style=\"color:var(--awb-color1);font-size:16px;width:16px;background-color:var(--awb-custom_color_11);border-color:var(--awb-custom_color_11);border-radius:4px;\" data-placement=\"top\" data-title=\"LinkedIn\" data-toggle=\"tooltip\" title=\"LinkedIn\" aria-label=\"linkedin\" target=\"_blank\" rel=\"noopener noreferrer\" href=\"https:\/\/www.linkedin.com\/in\/jan-loehe\/\"><\/a><\/div><\/div><\/div><div class=\"fusion-text fusion-text-27\" style=\"--awb-content-alignment:justify;\"><p>For over 20 years, Dr. Jan L\u00f6he has been advising global companies on the digital transformation of their sales and service processes\u2014drawing on his deep understanding of B2B customer interaction in the machinery and plant engineering, medtech, and high-tech industries. At proaxia, he oversees the \u201cCustomer Interaction\u201d Center of Excellence and the proaxia Customer Service Suite (CSS), and drives the practical implementation of integrated solution architectures, SAP CX solutions, and Business AI.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-16 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:0px;--awb-margin-top:100px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-55 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-21 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h3 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"font-family:&quot;Inter&quot;;font-style:normal;font-weight:200;margin:0;--fontSize:36;line-height:var(--awb-typography1-line-height);\">Further contributions<\/h3><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-56 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-post-cards fusion-post-cards-1 fusion-grid-archive fusion-grid-columns-3\" style=\"--awb-dots-align:center;--awb-columns:3;--awb-filters-hover-color:var(--awb-custom_color_11);--awb-filters-active-color:var(--awb-custom_color_13);--awb-active-filter-border-size:3px;--awb-active-filter-border-color:var(--awb-custom_color_13);--awb-filters-border-color:var(--awb-custom_color_11);--awb-filters-height:36px;--awb-filters-alignment:center;--awb-load-more-btn-color:var(--awb-color1);--awb-load-more-btn-bg-color:var(--awb-custom_color_13);--awb-columns-small:100%;\" data-post-type-label=\"posts\"><ul class=\"fusion-grid fusion-grid-3 fusion-flex-align-items-flex-start fusion-grid-posts-cards fusion-grid-container-infinite fusion-grid-container-load-more\" data-pages=\"3\"><li class=\"fusion-layout-column fusion_builder_column fusion-builder-column-57 fusion-flex-column fusion-column-inner-bg-wrapper post-card fusion-grid-column fusion-post-cards-grid-column\" style=\"--awb-padding-bottom:30px;--awb-overflow:hidden;--awb-inner-bg-size:cover;--awb-border-color:var(--awb-custom_color_12);--awb-border-style:solid;--awb-border-radius:10px 10px 10px 10px;--awb-inner-bg-border-radius:10px 10px 10px 10px;--awb-inner-bg-overflow:hidden;--awb-transform:translateY(0px);--awb-transform-hover:translateY(-6px);--awb-flex-grow:0;--awb-flex-shrink:0;--awb-flex-grow-medium:;--awb-flex-shrink-medium:;--awb-flex-grow-small:;--awb-flex-shrink-small:;\"><span class=\"fusion-column-inner-bg hover-type-none\"><a class=\"fusion-column-anchor\" href=\"https:\/\/proaxia-group.com\/en\/ai-agents-in-customer-service-with-sap\/\"><span class=\"fusion-column-inner-bg-image\"><\/span><\/a><\/span><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-classic-product-image-wrapper fusion-woo-product-image fusion-post-card-image fusion-post-card-image-1 product-images has-aspect-ratio\" data-layout=\"crossfade\" style=\"--awb-margin-bottom:20px;--awb-crossfade-bg-color:var(--awb-color1);--awb-border-radius-top-left:10px;--awb-border-radius-top-right:10px;--awb-border-radius-bottom-right:10px;--awb-border-radius-bottom-left:10px;--awb-aspect-ratio:1.6666666666667;\"><a href=\"https:\/\/proaxia-group.com\/en\/ai-agents-in-customer-service-with-sap\/\" title=\"AI Agents in Customer Service with SAP\"><div class=\"featured-image\">\n\t\t<img decoding=\"async\" width=\"2245\" height=\"1587\" src=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/08\/KI-Agenten-im-Kundenservice-Header.png\" class=\"attachment-full size-full lazyload wp-post-image\" alt=\"\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%272245%27%20height%3D%271587%27%20viewBox%3D%270%200%202245%201587%27%3E%3Crect%20width%3D%272245%27%20height%3D%271587%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-orig-src=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/08\/KI-Agenten-im-Kundenservice-Header.png\" data-srcset=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/08\/KI-Agenten-im-Kundenservice-Header-200x141.png 200w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/08\/KI-Agenten-im-Kundenservice-Header-400x283.png 400w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/08\/KI-Agenten-im-Kundenservice-Header-600x424.png 600w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/08\/KI-Agenten-im-Kundenservice-Header-800x566.png 800w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/08\/KI-Agenten-im-Kundenservice-Header-1200x848.png 1200w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/08\/KI-Agenten-im-Kundenservice-Header.png 2245w\" data-sizes=\"auto\" \/>\n\t<\/div>\n<\/a><\/div><div class=\"fusion-text fusion-text-28 fusion-text-no-margin\" style=\"--awb-font-size:20px;--awb-line-height:var(--awb-typography5-line-height);--awb-letter-spacing:var(--awb-typography5-letter-spacing);--awb-text-transform:var(--awb-typography5-text-transform);--awb-text-color:var(--awb-color8);--awb-margin-bottom:12px;--awb-text-font-family:&quot;Inter&quot;;--awb-text-font-style:normal;--awb-text-font-weight:300;\"><p>Service &amp; Asset Management<\/p>\n<\/div><div class=\"fusion-meta-tb fusion-meta-tb-1 floated\" style=\"--awb-height:36px;--awb-font-size:16px;--awb-border-color:var(--awb-custom_color_11);--awb-alignment-medium:flex-start;--awb-alignment-small:flex-start;\"><span class=\"fusion-tb-author\"><span><a href=\"https:\/\/proaxia-group.com\/en\/author\/jan-loehe\/\" title=\"Posts by Jan Loehe\" rel=\"author\">Jan Loehe<\/a><\/span><\/span><span class=\"fusion-meta-tb-sep\">\u2502<\/span><span class=\"fusion-tb-published-date\">24.08.2026<\/span><span class=\"fusion-meta-tb-sep\">\u2502<\/span><\/div><div class=\"fusion-title title fusion-title-22 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-margin-top:20px;--awb-margin-bottom:16px;--awb-margin-top-small:0px;--awb-margin-right-small:0px;--awb-margin-bottom-small:16px;--awb-margin-left-small:0px;--awb-link-hover-color:var(--awb-custom_color_13);--awb-font-size:25px;\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"font-family:&quot;Inter&quot;;font-style:normal;font-weight:200;margin:0;font-size:1em;--fontSize:25;line-height:1.4;\"><a href=\"https:\/\/proaxia-group.com\/en\/ai-agents-in-customer-service-with-sap\/\" class=\"awb-custom-text-color awb-custom-text-hover-color\" target=\"_self\">AI Agents in Customer Service with SAP<\/a><\/h2><\/div><div class=\"fusion-text fusion-text-29\" style=\"--awb-font-size:18px;--awb-text-font-family:&quot;Inter&quot;;--awb-text-font-style:normal;--awb-text-font-weight:400;\"><p>From co-pilot to autonomous process.<\/p>\n<\/div><div ><a class=\"fusion-button button-flat fusion-button-default-size button-custom fusion-button-default button-2 fusion-button-default-span fusion-button-default-type\" style=\"--awb-padding-top:0px;--awb-padding-right:1px;--awb-padding-bottom:3px;--awb-padding-left:1px;--button_accent_color:var(--awb-color8);--button_border_color:var(--awb-custom_color_13);--button_accent_hover_color:var(--awb-color5);--button_border_hover_color:var(--awb-color4);--button_border_width-top:0px;--button_border_width-right:0px;--button_border_width-bottom:2px;--button_border_width-left:0px;--button-border-radius-top-left:0px;--button-border-radius-top-right:0px;--button-border-radius-bottom-right:0px;--button-border-radius-bottom-left:0px;--button_gradient_top_color:hsla(var(--awb-color1-h),var(--awb-color1-s),var(--awb-color1-l),calc(var(--awb-color1-a) - 100%));--button_gradient_bottom_color:hsla(var(--awb-color1-h),var(--awb-color1-s),var(--awb-color1-l),calc(var(--awb-color1-a) - 100%));--button_gradient_top_color_hover:hsla(var(--awb-color1-h),var(--awb-color1-s),var(--awb-color1-l),calc(var(--awb-color1-a) - 100%));--button_gradient_bottom_color_hover:hsla(var(--awb-color1-h),var(--awb-color1-s),var(--awb-color1-l),calc(var(--awb-color1-a) - 100%));--button_text_transform:var(--awb-typography3-text-transform);--button_font_size:var(--awb-typography3-font-size);--button_line_height:var(--awb-typography3-line-height);--button_typography-letter-spacing:var(--awb-typography3-letter-spacing);--button_typography-font-family:var(--awb-typography3-font-family);--button_typography-font-weight:var(--awb-typography3-font-weight);--button_typography-font-style:var(--awb-typography3-font-style);\" target=\"_self\" href=\"https:\/\/proaxia-group.com\/en\/ai-agents-in-customer-service-with-sap\/\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Read more!<\/span><i class=\"energy-arrow awb-button__icon awb-button__icon--default button-icon-right\" aria-hidden=\"true\"><\/i><\/a><\/div><\/div><\/li>\n<li class=\"fusion-layout-column fusion_builder_column fusion-builder-column-58 fusion-flex-column fusion-column-inner-bg-wrapper post-card fusion-grid-column fusion-post-cards-grid-column\" style=\"--awb-padding-bottom:30px;--awb-overflow:hidden;--awb-inner-bg-size:cover;--awb-border-color:var(--awb-custom_color_12);--awb-border-style:solid;--awb-border-radius:10px 10px 10px 10px;--awb-inner-bg-border-radius:10px 10px 10px 10px;--awb-inner-bg-overflow:hidden;--awb-transform:translateY(0px);--awb-transform-hover:translateY(-6px);--awb-flex-grow:0;--awb-flex-shrink:0;--awb-flex-grow-medium:;--awb-flex-shrink-medium:;--awb-flex-grow-small:;--awb-flex-shrink-small:;\"><span class=\"fusion-column-inner-bg hover-type-none\"><a class=\"fusion-column-anchor\" href=\"https:\/\/proaxia-group.com\/en\/app-for-service-technicians\/\"><span class=\"fusion-column-inner-bg-image\"><\/span><\/a><\/span><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-classic-product-image-wrapper fusion-woo-product-image fusion-post-card-image fusion-post-card-image-1 product-images has-aspect-ratio\" data-layout=\"crossfade\" style=\"--awb-margin-bottom:20px;--awb-crossfade-bg-color:var(--awb-color1);--awb-border-radius-top-left:10px;--awb-border-radius-top-right:10px;--awb-border-radius-bottom-right:10px;--awb-border-radius-bottom-left:10px;--awb-aspect-ratio:1.6666666666667;\"><a href=\"https:\/\/proaxia-group.com\/en\/app-for-service-technicians\/\" title=\"App for Service Technicians\"><div class=\"featured-image\">\n\t\t<img decoding=\"async\" width=\"2245\" height=\"1587\" src=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/07\/Techniker-App-Header.png\" class=\"attachment-full size-full lazyload wp-post-image\" alt=\"\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%272245%27%20height%3D%271587%27%20viewBox%3D%270%200%202245%201587%27%3E%3Crect%20width%3D%272245%27%20height%3D%271587%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-orig-src=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/07\/Techniker-App-Header.png\" data-srcset=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/07\/Techniker-App-Header-200x141.png 200w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/07\/Techniker-App-Header-400x283.png 400w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/07\/Techniker-App-Header-600x424.png 600w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/07\/Techniker-App-Header-800x566.png 800w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/07\/Techniker-App-Header-1200x848.png 1200w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/07\/Techniker-App-Header.png 2245w\" data-sizes=\"auto\" \/>\n\t<\/div>\n<\/a><\/div><div class=\"fusion-text fusion-text-30 fusion-text-no-margin\" style=\"--awb-font-size:20px;--awb-line-height:var(--awb-typography5-line-height);--awb-letter-spacing:var(--awb-typography5-letter-spacing);--awb-text-transform:var(--awb-typography5-text-transform);--awb-text-color:var(--awb-color8);--awb-margin-bottom:12px;--awb-text-font-family:&quot;Inter&quot;;--awb-text-font-style:normal;--awb-text-font-weight:300;\"><p>Service &amp; Asset Management<\/p>\n<\/div><div class=\"fusion-meta-tb fusion-meta-tb-2 floated\" style=\"--awb-height:36px;--awb-font-size:16px;--awb-border-color:var(--awb-custom_color_11);--awb-alignment-medium:flex-start;--awb-alignment-small:flex-start;\"><span class=\"fusion-tb-author\"><span><a href=\"https:\/\/proaxia-group.com\/en\/author\/sebastian-behne\/\" title=\"Posts by Sebastian Behne\" rel=\"author\">Sebastian Behne<\/a><\/span><\/span><span class=\"fusion-meta-tb-sep\">\u2502<\/span><span class=\"fusion-tb-published-date\">22.07.2026<\/span><span class=\"fusion-meta-tb-sep\">\u2502<\/span><\/div><div class=\"fusion-title title fusion-title-23 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-margin-top:20px;--awb-margin-bottom:16px;--awb-margin-top-small:0px;--awb-margin-right-small:0px;--awb-margin-bottom-small:16px;--awb-margin-left-small:0px;--awb-link-hover-color:var(--awb-custom_color_13);--awb-font-size:25px;\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"font-family:&quot;Inter&quot;;font-style:normal;font-weight:200;margin:0;font-size:1em;--fontSize:25;line-height:1.4;\"><a href=\"https:\/\/proaxia-group.com\/en\/app-for-service-technicians\/\" class=\"awb-custom-text-color awb-custom-text-hover-color\" target=\"_self\">App for Service Technicians<\/a><\/h2><\/div><div class=\"fusion-text fusion-text-31\" style=\"--awb-font-size:18px;--awb-text-font-family:&quot;Inter&quot;;--awb-text-font-style:normal;--awb-text-font-weight:400;\"><p>Mobile Support for Installers and Maintenance Technicians<\/p>\n<\/div><div ><a class=\"fusion-button button-flat fusion-button-default-size button-custom fusion-button-default button-3 fusion-button-default-span fusion-button-default-type\" style=\"--awb-padding-top:0px;--awb-padding-right:1px;--awb-padding-bottom:3px;--awb-padding-left:1px;--button_accent_color:var(--awb-color8);--button_border_color:var(--awb-custom_color_13);--button_accent_hover_color:var(--awb-color5);--button_border_hover_color:var(--awb-color4);--button_border_width-top:0px;--button_border_width-right:0px;--button_border_width-bottom:2px;--button_border_width-left:0px;--button-border-radius-top-left:0px;--button-border-radius-top-right:0px;--button-border-radius-bottom-right:0px;--button-border-radius-bottom-left:0px;--button_gradient_top_color:hsla(var(--awb-color1-h),var(--awb-color1-s),var(--awb-color1-l),calc(var(--awb-color1-a) - 100%));--button_gradient_bottom_color:hsla(var(--awb-color1-h),var(--awb-color1-s),var(--awb-color1-l),calc(var(--awb-color1-a) - 100%));--button_gradient_top_color_hover:hsla(var(--awb-color1-h),var(--awb-color1-s),var(--awb-color1-l),calc(var(--awb-color1-a) - 100%));--button_gradient_bottom_color_hover:hsla(var(--awb-color1-h),var(--awb-color1-s),var(--awb-color1-l),calc(var(--awb-color1-a) - 100%));--button_text_transform:var(--awb-typography3-text-transform);--button_font_size:var(--awb-typography3-font-size);--button_line_height:var(--awb-typography3-line-height);--button_typography-letter-spacing:var(--awb-typography3-letter-spacing);--button_typography-font-family:var(--awb-typography3-font-family);--button_typography-font-weight:var(--awb-typography3-font-weight);--button_typography-font-style:var(--awb-typography3-font-style);\" target=\"_self\" href=\"https:\/\/proaxia-group.com\/en\/app-for-service-technicians\/\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Read more!<\/span><i class=\"energy-arrow awb-button__icon awb-button__icon--default button-icon-right\" aria-hidden=\"true\"><\/i><\/a><\/div><\/div><\/li>\n<li class=\"fusion-layout-column fusion_builder_column fusion-builder-column-59 fusion-flex-column fusion-column-inner-bg-wrapper post-card fusion-grid-column fusion-post-cards-grid-column\" style=\"--awb-padding-bottom:30px;--awb-overflow:hidden;--awb-inner-bg-size:cover;--awb-border-color:var(--awb-custom_color_12);--awb-border-style:solid;--awb-border-radius:10px 10px 10px 10px;--awb-inner-bg-border-radius:10px 10px 10px 10px;--awb-inner-bg-overflow:hidden;--awb-transform:translateY(0px);--awb-transform-hover:translateY(-6px);--awb-flex-grow:0;--awb-flex-shrink:0;--awb-flex-grow-medium:;--awb-flex-shrink-medium:;--awb-flex-grow-small:;--awb-flex-shrink-small:;\"><span class=\"fusion-column-inner-bg hover-type-none\"><a class=\"fusion-column-anchor\" href=\"https:\/\/proaxia-group.com\/en\/sap-s-4hana-service\/\"><span class=\"fusion-column-inner-bg-image\"><\/span><\/a><\/span><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-classic-product-image-wrapper fusion-woo-product-image fusion-post-card-image fusion-post-card-image-1 product-images has-aspect-ratio\" data-layout=\"crossfade\" style=\"--awb-margin-bottom:20px;--awb-crossfade-bg-color:var(--awb-color1);--awb-border-radius-top-left:10px;--awb-border-radius-top-right:10px;--awb-border-radius-bottom-right:10px;--awb-border-radius-bottom-left:10px;--awb-aspect-ratio:1.6666666666667;\"><a href=\"https:\/\/proaxia-group.com\/en\/sap-s-4hana-service\/\" title=\"SAP S\/4HANA Service\"><div class=\"featured-image\">\n\t\t<img decoding=\"async\" width=\"2245\" height=\"1587\" src=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/07\/SAP-S4hana-Service-Header-1.png\" class=\"attachment-full size-full lazyload wp-post-image\" alt=\"\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%272245%27%20height%3D%271587%27%20viewBox%3D%270%200%202245%201587%27%3E%3Crect%20width%3D%272245%27%20height%3D%271587%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-orig-src=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/07\/SAP-S4hana-Service-Header-1.png\" data-srcset=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/07\/SAP-S4hana-Service-Header-1-200x141.png 200w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/07\/SAP-S4hana-Service-Header-1-400x283.png 400w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/07\/SAP-S4hana-Service-Header-1-600x424.png 600w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/07\/SAP-S4hana-Service-Header-1-800x566.png 800w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/07\/SAP-S4hana-Service-Header-1-1200x848.png 1200w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/07\/SAP-S4hana-Service-Header-1.png 2245w\" data-sizes=\"auto\" \/>\n\t<\/div>\n<\/a><\/div><div class=\"fusion-text fusion-text-32 fusion-text-no-margin\" style=\"--awb-font-size:20px;--awb-line-height:var(--awb-typography5-line-height);--awb-letter-spacing:var(--awb-typography5-letter-spacing);--awb-text-transform:var(--awb-typography5-text-transform);--awb-text-color:var(--awb-color8);--awb-margin-bottom:12px;--awb-text-font-family:&quot;Inter&quot;;--awb-text-font-style:normal;--awb-text-font-weight:300;\"><p>Service &amp; Asset Management<\/p>\n<\/div><div class=\"fusion-meta-tb fusion-meta-tb-3 floated\" style=\"--awb-height:36px;--awb-font-size:16px;--awb-border-color:var(--awb-custom_color_11);--awb-alignment-medium:flex-start;--awb-alignment-small:flex-start;\"><span class=\"fusion-tb-author\"><span><a href=\"https:\/\/proaxia-group.com\/en\/author\/florian-preuss\/\" title=\"Posts by Florian Preuss\" rel=\"author\">Florian Preuss<\/a><\/span><\/span><span class=\"fusion-meta-tb-sep\">\u2502<\/span><span class=\"fusion-tb-published-date\">16.07.2026<\/span><span class=\"fusion-meta-tb-sep\">\u2502<\/span><\/div><div class=\"fusion-title title fusion-title-24 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-margin-top:20px;--awb-margin-bottom:16px;--awb-margin-top-small:0px;--awb-margin-right-small:0px;--awb-margin-bottom-small:16px;--awb-margin-left-small:0px;--awb-link-hover-color:var(--awb-custom_color_13);--awb-font-size:25px;\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"font-family:&quot;Inter&quot;;font-style:normal;font-weight:200;margin:0;font-size:1em;--fontSize:25;line-height:1.4;\"><a href=\"https:\/\/proaxia-group.com\/en\/sap-s-4hana-service\/\" class=\"awb-custom-text-color awb-custom-text-hover-color\" target=\"_self\">SAP S\/4HANA Service<\/a><\/h2><\/div><div class=\"fusion-text fusion-text-33\" style=\"--awb-font-size:18px;--awb-text-font-family:&quot;Inter&quot;;--awb-text-font-style:normal;--awb-text-font-weight:400;\"><p>How companies increase efficiency and service quality in technical field service<\/p>\n<\/div><div ><a class=\"fusion-button button-flat fusion-button-default-size button-custom fusion-button-default button-4 fusion-button-default-span fusion-button-default-type\" style=\"--awb-padding-top:0px;--awb-padding-right:1px;--awb-padding-bottom:3px;--awb-padding-left:1px;--button_accent_color:var(--awb-color8);--button_border_color:var(--awb-custom_color_13);--button_accent_hover_color:var(--awb-color5);--button_border_hover_color:var(--awb-color4);--button_border_width-top:0px;--button_border_width-right:0px;--button_border_width-bottom:2px;--button_border_width-left:0px;--button-border-radius-top-left:0px;--button-border-radius-top-right:0px;--button-border-radius-bottom-right:0px;--button-border-radius-bottom-left:0px;--button_gradient_top_color:hsla(var(--awb-color1-h),var(--awb-color1-s),var(--awb-color1-l),calc(var(--awb-color1-a) - 100%));--button_gradient_bottom_color:hsla(var(--awb-color1-h),var(--awb-color1-s),var(--awb-color1-l),calc(var(--awb-color1-a) - 100%));--button_gradient_top_color_hover:hsla(var(--awb-color1-h),var(--awb-color1-s),var(--awb-color1-l),calc(var(--awb-color1-a) - 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