{"id":16615,"date":"2026-06-26T13:20:04","date_gmt":"2026-06-26T11:20:04","guid":{"rendered":"https:\/\/proaxia-group.com\/ai-in-customer-service\/"},"modified":"2026-06-29T08:48:12","modified_gmt":"2026-06-29T06:48:12","slug":"ai-in-customer-service","status":"publish","type":"post","link":"https:\/\/proaxia-group.com\/en\/ai-in-customer-service\/","title":{"rendered":"AI in Customer Service"},"content":{"rendered":"<p><header class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background fusion-parallax-none hundred-percent-fullwidth non-hundred-percent-height-scrolling lazyload\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:250px;--awb-padding-bottom:0px;--awb-margin-top:-120px;--awb-background-image:linear-gradient(180deg, var(--awb-color8) 0%,rgba(255,255,255,0) 100%);;--awb-background-size:cover;--awb-flex-wrap:wrap;\" data-bg=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/AI-in-Customer-Service-Blog-Header.png\" data-bg-gradient=\"linear-gradient(180deg, var(--awb-color8) 0%,rgba(255,255,255,0) 100%)\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-title-center fusion-title-text fusion-title-size-one\" style=\"--awb-text-color:var(--awb-color1);--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;--awb-sep-color:var(--awb-custom_color_1);\"><div class=\"title-sep-container title-sep-container-left\"><div class=\"title-sep sep-single sep-solid\" style=\"border-color:var(--awb-custom_color_1);\"><\/div><\/div><span class=\"awb-title-spacer\"><\/span><h1 class=\"fusion-title-heading title-heading-center fusion-responsive-typography-calculated\" style=\"font-family:&quot;Inter&quot;;font-style:normal;font-weight:200;margin:0;--fontSize:64;line-height:var(--awb-typography1-line-height);\">AI in Customer Service<\/h1><span class=\"awb-title-spacer\"><\/span><div class=\"title-sep-container title-sep-container-right\"><div class=\"title-sep sep-single sep-solid\" style=\"border-color:var(--awb-custom_color_1);\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:150px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-section-separator section-separator horizon fusion-section-separator-1\" style=\"--awb-spacer-padding-top:inherit;--awb-svg-margin-left:1.92%;--awb-svg-margin-right:1.92%;--awb-svg-margin-left-medium:1.92%;--awb-svg-margin-right-medium:1.92%;--awb-svg-margin-left-small:1.92%;--awb-svg-margin-right-small:1.92%;--awb-divider-height:50px;--awb-spacer-height:50px;--awb-sep-font-size:0;--awb-sep-line-height:0;\"><div class=\"fusion-section-separator-svg\"><svg class=\"fusion-horizon-candy\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" version=\"1.1\" width=\"100%\" viewBox=\"0 -0.5 1024 178\" preserveAspectRatio=\"none\" fill=\"rgba(238,114,25,1)\"><path class=\"st0\" d=\"M1024 177.371H0V.219l507.699 133.939L1024 .219v177.152z\"\/>\n\t\t\t\t\t\t\t\t\t<path class=\"st1\" d=\"M1024 177.781H0V39.438l507.699 94.925L1024 39.438v138.343z\"\/>\n\t\t\t\t\t\t\t\t\t<path class=\"st2\" d=\"M1024 177.781H0v-67.892l507.699 24.474L1024 109.889v67.892z\"\/>\n\t\t\t\t\t\t\t\t\t<path class=\"st3\" d=\"M1024 177.781H0v-3.891l507.699-39.526L1024 173.889v3.892z\"\/>\n\t\t\t\t\t\t\t\t<\/svg><\/div><div class=\"fusion-section-separator-spacer\"><div class=\"fusion-section-separator-spacer-height\"><\/div><\/div><\/div><\/div><\/div><\/div><\/header><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:0px;--awb-padding-bottom:30px;--awb-margin-top:0px;--awb-margin-bottom:0px;--awb-background-image:linear-gradient(180deg, rgba(255,255,255,0) 0%,var(--awb-custom_color_12) 100%);--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-center fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-section-separator section-separator horizon fusion-section-separator-2\" style=\"--awb-spacer-padding-top:inherit;--awb-svg-margin-left:1.92%;--awb-svg-margin-right:1.92%;--awb-svg-margin-left-medium:1.92%;--awb-svg-margin-right-medium:1.92%;--awb-svg-margin-left-small:1.92%;--awb-svg-margin-right-small:1.92%;--awb-divider-height:50px;--awb-spacer-height:50px;--awb-sep-font-size:0;--awb-sep-line-height:0;\"><div class=\"fusion-section-separator-svg\"><svg class=\"fusion-horizon-candy\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" version=\"1.1\" width=\"100%\" viewBox=\"0 0 1024 178\" preserveAspectRatio=\"none\" fill=\"rgba(238,114,25,1)\"><path class=\"st0\" d=\"M1024 177.193L507.699 43.254 0 177.193V.041h1024v177.152z\"\/>\n\t\t\t\t\t\t\t\t\t<path class=\"st1\" d=\"M1024 138.076L507.699 43.152 0 138.076V-.266h1024v138.342z\"\/>\n\t\t\t\t\t\t\t\t\t<path class=\"st2\" d=\"M1024 67.728L507.699 43.152 0 67.728V-.266h1024v67.994z\"\/>\n\t\t\t\t\t\t\t\t\t<path class=\"st3\" d=\"M1024 3.625L507.699 43.152 0 3.625V-.266h1024v3.891z\"\/>\n\t\t\t\t\t\t\t\t<\/svg><\/div><div class=\"fusion-section-separator-spacer\"><div class=\"fusion-section-separator-spacer-height\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-two\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;--awb-font-size:35px;\"><h2 class=\"fusion-title-heading title-heading-center fusion-responsive-typography-calculated\" style=\"font-family:&quot;Inter&quot;;font-style:normal;font-weight:200;margin:0;font-size:1em;--fontSize:35;line-height:var(--awb-typography1-line-height);\"><p>Less Typing, More Solving:<br \/>\nAcross Six Use Cases<\/p><\/h2><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_3_5 3_5 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:60%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.2%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.2%;--awb-width-medium:60%;--awb-order-medium:0;--awb-spacing-right-medium:3.2%;--awb-spacing-left-medium:3.2%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-center fusion-content-layout-row\"><ul style=\"--awb-line-height:27.2px;--awb-icon-width:27.2px;--awb-icon-height:27.2px;--awb-icon-margin:11.2px;--awb-content-margin:38.4px;--awb-circlecolor:var(--awb-custom_color_13);--awb-circle-yes-font-size:14.08px;\" class=\"fusion-checklist fusion-checklist-1 fusion-checklist-default type-icons\"><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-user fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>Author: Jan Loehe<\/p>\n<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-calendar-alt fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<span class=\"awb-dd awb-dd-1\"><span class=\"awb-dd-params\">26.06.2026<\/span><\/span>\n<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-cogs fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>Service &#038; Asset Management<\/p>\n<\/div><\/li><\/ul><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-section-separator section-separator waves-opacity fusion-section-separator-3\" style=\"--awb-spacer-padding-top:inherit;--awb-svg-margin-left:1.92%;--awb-svg-margin-right:1.92%;--awb-svg-margin-left-medium:1.92%;--awb-svg-margin-right-medium:1.92%;--awb-svg-margin-left-small:1.92%;--awb-svg-margin-right-small:1.92%;--awb-divider-height:50px;--awb-spacer-height:50px;--awb-sep-font-size:0;--awb-sep-line-height:0;\"><div class=\"fusion-section-separator-svg\"><svg class=\"fusion-waves-opacity-candy\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" version=\"1.1\" width=\"100%\" viewBox=\"0 1 1024 216\" preserveAspectRatio=\"none\" fill=\"rgba(253,231,214,1)\"><path class=\"st0\" d=\"M0 215.4c19.4.5 38.7 1.6 57.7.3 206.6-15 248.5-126.6 455-143.8 184.8-15.5 285.7 60.9 464.3 41.3 16.9-1.8 32.5-4.4 47.1-7.6L1024 .4H0v215z\"\/>\n\t\t\t\t\t\t\t\t\t\t<path class=\"st1\" d=\"M0 196.4c30.2 1.6 59.6 1.6 86.8-.4C293.4 180.9 284.1 73.4 490.7 56.2c184.9-15.5 278.5 58.2 457.1 38.4 28.3-3.2 53.5-8.2 76.2-14.6V.256H0V196.4z\"\/>\n\t\t\t\t\t\t\t\t\t\t<path class=\"st2\" d=\"M0 169.8c22.2.3 43.8-.2 64.2-1.7C270.8 153.1 262 55.6 468.6 38.4 653.4 22.9 695.4 89.5 874 69.7c54.8-6 104.9-18.3 150-33.7V.256H0V169.8z\"\/>\n\t\t\t\t\t\t\t\t\t\t<path class=\"st3\" d=\"M0 162.1c4-.2 8-.4 11.9-.7C218.4 146.3 239.8 37 446.4 19.8 631.3 4.3 672.7 60.9 851.3 41.1c64-7.2 121.9-20.8 172.7-37.9V.156H0V162.1z\"\/>\n\t\t\t\t\t\t\t\t\t<\/svg><\/div><div class=\"fusion-section-separator-spacer\"><div class=\"fusion-section-separator-spacer-height\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:50px;--awb-margin-top:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-center fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-6 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"text-align:center;--awb-max-width:500px;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-1 hover-type-none\"><img decoding=\"async\" width=\"750\" height=\"500\" title=\"AI in customer service\" src=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/AI-in-customer-service.png\" data-orig-src=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/AI-in-customer-service.png\" alt class=\"lazyload img-responsive wp-image-16580\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27750%27%20height%3D%27500%27%20viewBox%3D%270%200%20750%20500%27%3E%3Crect%20width%3D%27750%27%20height%3D%27500%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/AI-in-customer-service-200x133.png 200w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/AI-in-customer-service-400x267.png 400w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/AI-in-customer-service-600x400.png 600w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/AI-in-customer-service.png 750w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 640px) 100vw, 600px\" \/><\/span><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-7 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\" style=\"--awb-content-alignment:justify;\"><p>AI in customer service is no longer a project for the future \u2014 it\u2019s an operational reality. Using six specific use cases, this article demonstrates how Business AI in SAP Service Cloud is transforming service processes in the mechanical and plant engineering industry: for help desk agents, technical support, service back office, and team leaders \u2014 not as a promise for the future, but as functionality that can be activated today.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-5 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:100px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-stretch fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-8 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-3 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"font-family:&quot;Inter&quot;;font-style:normal;font-weight:200;margin:0;--fontSize:48;line-height:var(--awb-typography1-line-height);\">Why AI Is Crucial in Customer Service Now \u2014 Not Tomorrow<\/h2><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-9 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-2\" style=\"--awb-content-alignment:justify;\"><p>The market has crossed a threshold. While just a few years ago AI in customer service was discussed as a strategic topic for the future, it has already become an operational reality for a growing number of companies. Three key figures clearly illustrate the urgency to act:<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-10 fusion_builder_column_1_3 1_3 fusion-flex-column\" style=\"--awb-padding-top:15px;--awb-padding-right:20px;--awb-padding-bottom:15px;--awb-padding-left:20px;--awb-overflow:hidden;--awb-bg-color:var(--awb-custom_color_12);--awb-bg-color-hover:var(--awb-custom_color_12);--awb-bg-size:cover;--awb-border-color:var(--awb-custom_color_13);--awb-border-top:5px;--awb-border-right:5px;--awb-border-bottom:5px;--awb-border-left:5px;--awb-border-style:solid;--awb-border-radius:24px 24px 24px 24px;--awb-width-large:33.333333333333%;--awb-margin-top-large:0px;--awb-spacing-right-large:5.76%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:5.76%;--awb-width-medium:33.333333333333%;--awb-order-medium:0;--awb-spacing-right-medium:5.76%;--awb-spacing-left-medium:5.76%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-counters-box counters-box row fusion-clearfix fusion-columns-1\" style=\"--awb-border-color:var(--awb-custom_color_12);--awb-color:var(--awb-custom_color_13);--awb-border-color:var(--awb-custom_color_12);\"><div class=\"fusion-counter-box fusion-column col-counter-box counter-box-wrapper col-lg-12 col-md-12 col-sm-12\" data-animationOffset=\"top-into-view\"><div class=\"counter-box-container\"><div class=\"content-box-percentage content-box-counter\"><span class=\"display-counter\" data-value=\"42\" data-direction=\"up\" data-decimals=\"0\">0<\/span><span class=\"unit\">%<\/span><\/div><div class=\"counter-box-content\"><\/div><\/div><\/div><\/div><div class=\"fusion-text fusion-text-3\" style=\"--awb-content-alignment:center;--awb-font-size:20px;--awb-text-font-family:&quot;Inter&quot;;--awb-text-font-style:normal;--awb-text-font-weight:600;\"><p>of companies that use AI in customer service<\/p>\n<\/div><div class=\"fusion-text fusion-text-4\" style=\"--awb-content-alignment:center;\"><p><a href=\"https:\/\/hbr.org\/sponsored\/2026\/06\/elevating-customer-service-to-a-strategic-imperative-with-ai\"><em>HBR Analytic Services, Oct. 2025<\/em><\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-11 fusion_builder_column_1_3 1_3 fusion-flex-column\" style=\"--awb-padding-top:15px;--awb-padding-right:20px;--awb-padding-bottom:15px;--awb-padding-left:20px;--awb-overflow:hidden;--awb-bg-color:var(--awb-custom_color_12);--awb-bg-color-hover:var(--awb-custom_color_12);--awb-bg-size:cover;--awb-border-color:var(--awb-custom_color_13);--awb-border-top:5px;--awb-border-right:5px;--awb-border-bottom:5px;--awb-border-left:5px;--awb-border-style:solid;--awb-border-radius:24px 24px 24px 24px;--awb-width-large:33.333333333333%;--awb-margin-top-large:0px;--awb-spacing-right-large:5.76%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:5.76%;--awb-width-medium:33.333333333333%;--awb-order-medium:0;--awb-spacing-right-medium:5.76%;--awb-spacing-left-medium:5.76%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-counters-box counters-box row fusion-clearfix fusion-columns-1\" style=\"--awb-border-color:var(--awb-custom_color_12);--awb-color:var(--awb-custom_color_13);--awb-border-color:var(--awb-custom_color_12);\"><div class=\"fusion-counter-box fusion-column col-counter-box counter-box-wrapper col-lg-12 col-md-12 col-sm-12\" data-animationOffset=\"top-into-view\"><div class=\"counter-box-container\"><div class=\"content-box-percentage content-box-counter\"><span class=\"display-counter\" data-value=\"45\" data-direction=\"up\" data-decimals=\"0\">0<\/span><span class=\"unit\">%<\/span><\/div><div class=\"counter-box-content\"><\/div><\/div><\/div><\/div><div class=\"fusion-text fusion-text-5\" style=\"--awb-content-alignment:center;--awb-font-size:20px;--awb-text-font-family:&quot;Inter&quot;;--awb-text-font-style:normal;--awb-text-font-weight:600;\"><p>report on measurable cost reductions achieved through generative AI in customer service<\/p>\n<\/div><div class=\"fusion-text fusion-text-6\" style=\"--awb-content-alignment:center;\"><p><a href=\"https:\/\/www.mckinsey.de\/capabilities\/quantumblack\/our-insights\/the-state-of-ai-2024\"><em>McKinsey, 2024<\/em><\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-12 fusion_builder_column_1_3 1_3 fusion-flex-column\" style=\"--awb-padding-top:15px;--awb-padding-right:20px;--awb-padding-bottom:15px;--awb-padding-left:20px;--awb-overflow:hidden;--awb-bg-color:var(--awb-custom_color_12);--awb-bg-color-hover:var(--awb-custom_color_12);--awb-bg-size:cover;--awb-border-color:var(--awb-custom_color_13);--awb-border-top:5px;--awb-border-right:5px;--awb-border-bottom:5px;--awb-border-left:5px;--awb-border-style:solid;--awb-border-radius:24px 24px 24px 24px;--awb-width-large:33.333333333333%;--awb-margin-top-large:0px;--awb-spacing-right-large:5.76%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:5.76%;--awb-width-medium:33.333333333333%;--awb-order-medium:0;--awb-spacing-right-medium:5.76%;--awb-spacing-left-medium:5.76%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-counters-box counters-box row fusion-clearfix fusion-columns-1\" style=\"--awb-border-color:var(--awb-custom_color_12);--awb-color:var(--awb-custom_color_13);--awb-border-color:var(--awb-custom_color_12);\"><div class=\"fusion-counter-box fusion-column col-counter-box counter-box-wrapper col-lg-12 col-md-12 col-sm-12\" data-animationOffset=\"top-into-view\"><div class=\"counter-box-container\"><div class=\"content-box-percentage content-box-counter\"><span class=\"display-counter\" data-value=\"60\" data-direction=\"up\" data-decimals=\"0\">0<\/span><span class=\"unit\">%<\/span><\/div><div class=\"counter-box-content\"><\/div><\/div><\/div><\/div><div class=\"fusion-text fusion-text-7\" style=\"--awb-content-alignment:center;--awb-font-size:20px;--awb-text-font-family:&quot;Inter&quot;;--awb-text-font-style:normal;--awb-text-font-weight:600;\"><p>of all customer inquiries involve an AI system<\/p>\n<\/div><div class=\"fusion-text fusion-text-8\" style=\"--awb-content-alignment:center;\"><p><a href=\"https:\/\/www.nice.com\/agentic-ai\/kpis-for-agentic-ai-cx\"><em>NiCE Research, Feb. 2026<\/em><\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-13 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:20px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-9\" style=\"--awb-content-alignment:justify;\"><p>These figures do not reflect a trend \u2014 they reflect a shift in the competitive landscape. Companies that remain in evaluation mode today are wasting time that cannot be recovered.<\/p>\n<p>The key point here is that AI in customer service amplifies what\u2019s already in the system. Incomplete master data, a lack of system integration, or unclear process responsibilities aren\u2019t masked by AI \u2014 they\u2019re amplified. Those who secure their data foundation now through integrated processes \u2014 using SAP Service Cloud, SAP S\/4HANA, and SAP Field Service &amp; Asset Management (FSA) \u2014 will have a competitive edge in 12 months that will be measurably evident. proaxia lays this foundation with its Seamless Service approach.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-6 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-margin-top:100px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-center fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-14 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-4 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"font-family:&quot;Inter&quot;;font-style:normal;font-weight:200;margin:0;--fontSize:48;line-height:var(--awb-typography1-line-height);\">AI in a Mechanical Engineering Company&#8217;s Customer Service \u2014 A Day in the Life of Customer Service<\/h2><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-15 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:0%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:0%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-2 hover-type-none\"><img decoding=\"async\" width=\"750\" height=\"500\" title=\"broken machine cycle\" src=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/broken-machine-cycle-1.png\" data-orig-src=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/broken-machine-cycle-1.png\" alt class=\"lazyload img-responsive wp-image-16589\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27750%27%20height%3D%27500%27%20viewBox%3D%270%200%20750%20500%27%3E%3Crect%20width%3D%27750%27%20height%3D%27500%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/broken-machine-cycle-1-200x133.png 200w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/broken-machine-cycle-1-400x267.png 400w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/broken-machine-cycle-1-600x400.png 600w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/broken-machine-cycle-1.png 750w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 640px) 100vw, 600px\" \/><\/span><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-16 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:20px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-10\" style=\"--awb-content-alignment:justify;\"><p>It is Monday morning, 7:45 a.m. The production manager of a medium-sized plant engineering company sends an email to the service desk of a machine manufacturer. The plant is operating with increased wear and tear; the fault cannot be clearly classified, and the urgency is high.<\/p>\n<p>In the past, this is where a familiar sequence of events would begin: reading the email, forwarding it internally, identifying the person in charge, manually creating a report in the system, and selecting an error classification from the catalog \u2014 a process that could take hours. While the customer waits, the system is down, and trust is lost.<\/p>\n<p>With AI in customer service powered by SAP Service Cloud V2, this Monday is shaping up to be fundamentally different.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-7 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-margin-top:100px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-center fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-17 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-5 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"font-family:&quot;Inter&quot;;font-style:normal;font-weight:200;margin:0;--fontSize:48;line-height:var(--awb-typography1-line-height);\"><p><strong>Scenario 1<\/strong><br \/>\nInput: AI automatically handles the preliminary work<\/p><\/h2><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-18 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-11\" style=\"--awb-content-alignment:justify;\"><p>Even before an employee opens the email, the service case has already been fully created. AI-powered automation in customer service analyzes the incoming message, independently identifies the case type and category, maps the customer number and the affected equipment from the ERP master data, and assigns a priority \u2014 based on historical patterns, not manually maintained rules. At the same time, the AI evaluates the tone of the inquiry: The message indicates a high level of urgency. The case appears in the queue with the appropriate priority \u2014 visible to the entire service desk even before anyone has responded.<\/p>\n<p>What this means for the help desk agent: They don\u2019t start their workday with an unsorted inbox that they have to prioritize manually. Instead, they find a pre-structured, fully documented overview \u2014 sorted by urgency and assigned to the correct context. What used to take 5 to 10 minutes of administrative work per incoming message is now completely eliminated. The right contact person can respond immediately without having to go through the hassle of forwarding emails.<\/p>\n<p>And for the service team leader, this means: He can see in real time on his dashboard that a critical case has come in \u2014 and can take immediate action without having to wait for the next team meeting.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-19 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"text-align:center;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-3 hover-type-none\"><img decoding=\"async\" width=\"540\" height=\"675\" title=\"helpdesk ai\" src=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/helpdesk-ai.png\" data-orig-src=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/helpdesk-ai.png\" alt class=\"lazyload img-responsive wp-image-16592\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27540%27%20height%3D%27675%27%20viewBox%3D%270%200%20540%20675%27%3E%3Crect%20width%3D%27540%27%20height%3D%27675%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/helpdesk-ai-200x250.png 200w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/helpdesk-ai-400x500.png 400w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/helpdesk-ai.png 540w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 640px) 100vw, 540px\" \/><\/span><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-20 fusion_builder_column_3_4 3_4 fusion-flex-column\" style=\"--awb-padding-top:20px;--awb-padding-right:20px;--awb-padding-bottom:5px;--awb-padding-left:20px;--awb-overflow:hidden;--awb-bg-size:cover;--awb-border-color:var(--awb-custom_color_13);--awb-border-top:5px;--awb-border-right:5px;--awb-border-bottom:5px;--awb-border-left:5px;--awb-border-style:solid;--awb-border-radius:24px 24px 24px 24px;--awb-width-large:75%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.56%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:2.56%;--awb-width-medium:75%;--awb-order-medium:0;--awb-spacing-right-medium:2.56%;--awb-spacing-left-medium:2.56%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-12\" style=\"--awb-content-alignment:justify;\"><p>Help desk agents benefit from automatic case creation and AI-powered pre-qualification. This gives them more time for what really matters: addressing the substance of customer inquiries. That is the essence of AI in customer service at the customer interface.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-8 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-margin-top:100px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-center fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-21 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-6 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"font-family:&quot;Inter&quot;;font-style:normal;font-weight:200;margin:0;--fontSize:48;line-height:var(--awb-typography1-line-height);\"><p><strong>Scenario 2<\/strong><br \/>\nAssignment: Intelligent Routing Instead of Manual Dispatching<\/p><\/h2><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-22 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"text-align:center;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-4 hover-type-none\"><img decoding=\"async\" width=\"1000\" height=\"1000\" title=\"Dispatcher AI\" src=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/Dispatcher-AI.png\" data-orig-src=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/Dispatcher-AI.png\" alt class=\"lazyload img-responsive wp-image-16595\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%271000%27%20height%3D%271000%27%20viewBox%3D%270%200%201000%201000%27%3E%3Crect%20width%3D%271000%27%20height%3D%271000%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/Dispatcher-AI-200x200.png 200w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/Dispatcher-AI-400x400.png 400w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/Dispatcher-AI-600x600.png 600w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/Dispatcher-AI-800x800.png 800w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/Dispatcher-AI.png 1000w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 640px) 100vw, 600px\" \/><\/span><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-23 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-13\" style=\"--awb-content-alignment:justify;\"><p>Who should handle this case? In the reality of equipment-intensive service organizations, this question is not trivial: A service desk with multiple product specialists, varying workloads, and a request that may involve several departments \u2014 this requires the kind of judgment that has traditionally relied on experienced staff.<\/p>\n<p>The AI in the service process handles exactly this assessment: based on the case type, the machine class, the contractual SLA status, and the team\u2019s current capacity situation. The case is assigned directly and accurately \u2014 without detours, without delays, and without the misassignments that manual dispatching inevitably produces.<\/p>\n<p>What this means for the team leader: Manual dispatching is no longer a daily task. And he is no longer a bottleneck between incoming messages and processing. Instead, he can monitor the quality of processing, intervene in escalated cases, and provide targeted development for the team.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-24 fusion_builder_column_3_4 3_4 fusion-flex-column\" style=\"--awb-padding-top:20px;--awb-padding-right:20px;--awb-padding-bottom:5px;--awb-padding-left:20px;--awb-overflow:hidden;--awb-bg-size:cover;--awb-border-color:var(--awb-custom_color_13);--awb-border-top:5px;--awb-border-right:5px;--awb-border-bottom:5px;--awb-border-left:5px;--awb-border-style:solid;--awb-border-radius:24px 24px 24px 24px;--awb-width-large:75%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.56%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:2.56%;--awb-width-medium:75%;--awb-order-medium:0;--awb-spacing-right-medium:2.56%;--awb-spacing-left-medium:2.56%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-14\" style=\"--awb-content-alignment:justify;\"><p>The team leader can focus on the actual management task \u2014 not on forwarding emails or monitoring SLA violations. That is the essence of AI in customer service when it comes to managing service processes.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-9 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-margin-top:100px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-center fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-25 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-7 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"font-family:&quot;Inter&quot;;font-style:normal;font-weight:200;margin:0;--fontSize:48;line-height:var(--awb-typography1-line-height);\"><strong>Scenario 3<\/strong><br \/>Execution: AI as a Reliable Partner to Specialists<\/h2><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-26 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-15\" style=\"--awb-content-alignment:justify;\"><p>The hydraulic specialist from Technical Support opens the assigned case. What the SAP Service Cloud AI provides at that moment is the real productivity gain: a fully prepared case summary \u2014 case history, actions taken so far, customer sentiment assessment, and communication history across all channels. No need to click through various tabs \u2014 just a structured, action-oriented overview of the situation.<\/p>\n<p>Even if the technical specialist hasn&#8217;t worked with this customer before, or if the case is taken over after a shift change \u2014 they&#8217;ll be fully up to speed within seconds. The training period that used to accompany every handoff in B2B service environments with complex machine histories is no longer necessary.<\/p>\n<p>At the same time, the specialist can see how similar cases were resolved in the past. The AI does not recommend generic measures, but rather historically proven approaches \u2014 filtered by case description, machine type, and classification from the company\u2019s own service history. If the specialist needs to reply to the customer, the \u201cEmail Draft Recommender\u201d provides a context-sensitive draft response: tailored to the customer\u2019s communication style, the SLA and case status, and the specific circumstances of the case. What used to take 10 minutes to draft now takes just 2 minutes to review.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-27 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"text-align:center;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-5 hover-type-none\"><img decoding=\"async\" width=\"540\" height=\"675\" title=\"Technician AI tablet\" src=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/Technician-AI-tablet.png\" data-orig-src=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/Technician-AI-tablet.png\" alt class=\"lazyload img-responsive wp-image-16598\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27540%27%20height%3D%27675%27%20viewBox%3D%270%200%20540%20675%27%3E%3Crect%20width%3D%27540%27%20height%3D%27675%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/Technician-AI-tablet-200x250.png 200w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/Technician-AI-tablet-400x500.png 400w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/Technician-AI-tablet.png 540w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 640px) 100vw, 540px\" \/><\/span><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-28 fusion_builder_column_3_4 3_4 fusion-flex-column\" style=\"--awb-padding-top:20px;--awb-padding-right:20px;--awb-padding-bottom:5px;--awb-padding-left:20px;--awb-overflow:hidden;--awb-bg-size:cover;--awb-border-color:var(--awb-custom_color_13);--awb-border-top:5px;--awb-border-right:5px;--awb-border-bottom:5px;--awb-border-left:5px;--awb-border-style:solid;--awb-border-radius:24px 24px 24px 24px;--awb-width-large:75%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.56%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:2.56%;--awb-width-medium:75%;--awb-order-medium:0;--awb-spacing-right-medium:2.56%;--awb-spacing-left-medium:2.56%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-16\" style=\"--awb-content-alignment:justify;\"><p>Technical support spends less time gathering information and formulating responses \u2014 and more time actually solving customer problems. That is the essence of AI in customer service when handling service requests.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-10 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-margin-top:100px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-center fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-29 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-8 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"font-family:&quot;Inter&quot;;font-style:normal;font-weight:200;margin:0;--fontSize:48;line-height:var(--awb-typography1-line-height);\"><p><strong>Scenario 4<\/strong><br \/>\nTroubleshooting: Expert Knowledge at Your Fingertips<\/p><\/h2><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-30 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"text-align:center;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-6 hover-type-none\"><img decoding=\"async\" width=\"540\" height=\"675\" title=\"hydraulic machine\" src=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/hydraulic-machine.png\" data-orig-src=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/hydraulic-machine.png\" alt class=\"lazyload img-responsive wp-image-16601\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27540%27%20height%3D%27675%27%20viewBox%3D%270%200%20540%20675%27%3E%3Crect%20width%3D%27540%27%20height%3D%27675%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/hydraulic-machine-200x250.png 200w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/hydraulic-machine-400x500.png 400w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/hydraulic-machine.png 540w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 640px) 100vw, 540px\" \/><\/span><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-31 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-17\" style=\"--awb-content-alignment:justify;\"><p>Not every service case can be resolved with an email using a pre-written response template. When a technical problem requires deeper analysis, Technical Support needs quick access to precise information: What has caused this error code in this machine class in the past? Which solutions have worked \u2014 and which haven\u2019t? Is there a current service bulletin?<\/p>\n<p>In the past: opening various systems, trying out search terms and filters, manually reviewing results, and filtering out relevant information. With \u201cIntelligent Q&amp;A\u201d in SAP Service Cloud, specialists can ask their questions in natural language \u2014 and receive a direct, context-sensitive answer from the company\u2019s own knowledge base. No more scrolling, no more guessing, and no more knowledge that exists in the system but can\u2019t be found.<\/p>\n<p>In organizations in the mechanical and plant engineering or medical technology sectors with a high proportion of experienced service technicians nearing retirement, this point is particularly relevant from a strategic perspective: Critical product and customer knowledge is now embedded in completed service orders. AI in customer service makes this knowledge accessible \u2014 to every employee, regardless of their level of experience, product knowledge, or length of service.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-32 fusion_builder_column_3_4 3_4 fusion-flex-column\" style=\"--awb-padding-top:20px;--awb-padding-right:20px;--awb-padding-bottom:5px;--awb-padding-left:20px;--awb-overflow:hidden;--awb-bg-size:cover;--awb-border-color:var(--awb-custom_color_13);--awb-border-top:5px;--awb-border-right:5px;--awb-border-bottom:5px;--awb-border-left:5px;--awb-border-style:solid;--awb-border-radius:24px 24px 24px 24px;--awb-width-large:75%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.56%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:2.56%;--awb-width-medium:75%;--awb-order-medium:0;--awb-spacing-right-medium:2.56%;--awb-spacing-left-medium:2.56%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-18\" style=\"--awb-content-alignment:justify;\"><p>Technical support teams spend less time figuring out technical relationships and potential solutions \u2014 and can apply their insights more quickly to specific cases. When they receive the right information in seconds instead of minutes, they can resolve issues right away during the first contact. That is the essence of AI in customer service when it comes to troubleshooting.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-11 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-margin-top:100px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-center fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-33 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-9 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"font-family:&quot;Inter&quot;;font-style:normal;font-weight:200;margin:0;--fontSize:48;line-height:var(--awb-typography1-line-height);\"><p><strong>Scenario 5<\/strong><br \/>\nConclusion: Every case solved improves the next one<\/p><\/h2><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-34 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-19\" style=\"--awb-content-alignment:justify;\"><p>As soon as a case is resolved, a process begins that is often missing in manually operated service organizations: the systematic documentation of the solution path for future cases. Knowledge databases don\u2019t become outdated because no one has the knowledge \u2014 but because no one can find the time to document it after a full day of service.<\/p>\n<p>The \u201cKnowledge Creation Agent\u201d in SAP Service Cloud automatically detects when a case has been successfully closed, extracts the relevant solution, and prepares a structured knowledge article\u2014ready for use, with no manual effort required. The service back office focuses on quality assurance, content development, and targeted approval. The knowledge base grows with every closed case\u2014systematically and without requiring additional staff resources.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-35 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"text-align:center;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-7 hover-type-none\"><img decoding=\"async\" width=\"750\" height=\"500\" title=\"helpdesk documentation\" src=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/helpdesk-documentation.png\" data-orig-src=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/helpdesk-documentation.png\" alt class=\"lazyload img-responsive wp-image-16604\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27750%27%20height%3D%27500%27%20viewBox%3D%270%200%20750%20500%27%3E%3Crect%20width%3D%27750%27%20height%3D%27500%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/helpdesk-documentation-200x133.png 200w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/helpdesk-documentation-400x267.png 400w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/helpdesk-documentation-600x400.png 600w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/helpdesk-documentation.png 750w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 640px) 100vw, 600px\" \/><\/span><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-36 fusion_builder_column_3_4 3_4 fusion-flex-column\" style=\"--awb-padding-top:20px;--awb-padding-right:20px;--awb-padding-bottom:5px;--awb-padding-left:20px;--awb-overflow:hidden;--awb-bg-size:cover;--awb-border-color:var(--awb-custom_color_13);--awb-border-top:5px;--awb-border-right:5px;--awb-border-bottom:5px;--awb-border-left:5px;--awb-border-style:solid;--awb-border-radius:24px 24px 24px 24px;--awb-width-large:75%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.56%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:2.56%;--awb-width-medium:75%;--awb-order-medium:0;--awb-spacing-right-medium:2.56%;--awb-spacing-left-medium:2.56%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-20\" style=\"--awb-content-alignment:justify;\"><p>The service back office is relieved of the burden of manually documenting knowledge \u2014 and can focus on quality, further development, and strategic knowledge management. Every case resolved makes processing the next one more precise and faster. That is the core of AI in knowledge management within the service process.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-12 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-margin-top:100px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-center fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-37 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-10 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"font-family:&quot;Inter&quot;;font-style:normal;font-weight:200;margin:0;--fontSize:48;line-height:var(--awb-typography1-line-height);\"><strong>Scenario 6<\/strong><br \/>Control: What the Team Leader Really Needs to See<\/h2><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-38 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"text-align:center;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-8 hover-type-none\"><img decoding=\"async\" width=\"540\" height=\"675\" title=\"Service Analyst\" src=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/Service-Analyst.png\" data-orig-src=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/Service-Analyst.png\" alt class=\"lazyload img-responsive wp-image-16607\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27540%27%20height%3D%27675%27%20viewBox%3D%270%200%20540%20675%27%3E%3Crect%20width%3D%27540%27%20height%3D%27675%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/Service-Analyst-200x250.png 200w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/Service-Analyst-400x500.png 400w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/Service-Analyst.png 540w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 640px) 100vw, 540px\" \/><\/span><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-39 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-21\" style=\"--awb-content-alignment:justify;\"><p>What the team leader sees at the end of a service day is not a manually compiled weekly report based on Excel exports and system queries. It\u2019s a real-time snapshot of their service organization: first-call resolution rate, average handling time, SLA compliance, and satisfaction trends across all customer interactions over the past weeks and months \u2014 all at a glance, without any additional processing.<\/p>\n<p>The AI-powered \u201cCase Topic Analyzer\u201d in SAP Service Cloud takes it a step further: It visualizes which topics and error patterns are recurring \u2014 not as a table of raw data, but as interpretable word clouds and trend charts. If a specific error code occurs repeatedly for a particular machine class, this becomes apparent before it triggers a wave of escalations. This gives the team leader the lead time needed to act proactively: prioritize cases, reallocate resources strategically, and proactively inform affected customers.<\/p>\n<p>This represents a fundamental shift in the understanding of management: away from a reactive response to complaints, toward proactive management based on signals that the system itself detects and makes visible.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-40 fusion_builder_column_3_4 3_4 fusion-flex-column\" style=\"--awb-padding-top:20px;--awb-padding-right:20px;--awb-padding-bottom:5px;--awb-padding-left:20px;--awb-overflow:hidden;--awb-bg-size:cover;--awb-border-color:var(--awb-custom_color_13);--awb-border-top:5px;--awb-border-right:5px;--awb-border-bottom:5px;--awb-border-left:5px;--awb-border-style:solid;--awb-border-radius:24px 24px 24px 24px;--awb-width-large:75%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.56%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:2.56%;--awb-width-medium:75%;--awb-order-medium:0;--awb-spacing-right-medium:2.56%;--awb-spacing-left-medium:2.56%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-22\" style=\"--awb-content-alignment:justify;\"><p>The team leader spends less time manually compiling metrics \u2014 and more time making decisions based on them. Recurring patterns of errors become apparent before they escalate. That is the essence of AI in customer service when it comes to managing and improving the service process.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-13 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-margin-top:100px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-stretch fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-41 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-11 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"font-family:&quot;Inter&quot;;font-style:normal;font-weight:200;margin:0;--fontSize:48;line-height:var(--awb-typography1-line-height);\">AI in Customer Service: Benefits by Role \u2014 and Measurable Results<\/h2><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-42 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-23\" style=\"--awb-content-alignment:justify;\"><p>AI in customer service with SAP Service Cloud is not a collection of isolated, standalone functions. It is a comprehensive transformation of the service process \u2014 from incoming inquiries through diagnosis and resolution to the systematic use of knowledge and proactive management. Every user role benefits at the points relevant to them:<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-43 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><ul style=\"--awb-divider-color:var(--awb-custom_color_11);--awb-line-height:27.2px;--awb-icon-width:27.2px;--awb-icon-height:27.2px;--awb-icon-margin:11.2px;--awb-content-margin:38.4px;--awb-circlecolor:var(--awb-custom_color_13);--awb-circle-yes-font-size:14.08px;\" class=\"fusion-checklist fusion-checklist-2 fusion-checklist-default fusion-checklist-divider type-icons\"><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-users fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p><strong>End Customer \u2013<\/strong> Faster initial response, shorter wait times, consistent response quality \u2014 regardless of which employee handles a case.<\/p>\n<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-headset fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p><strong>Help Desk Agent \u2013<\/strong> Less administrative work, less research, less time spent on forms. More time for what really matters: interacting with customers.<\/p>\n<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-tools fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p><strong>Technical Support \u2013 <\/strong>Immediate access to machine history, similar cases, and accumulated solution knowledge. Even inexperienced employees benefit immediately from the team\u2019s expertise.<\/p>\n<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-file-alt fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p><strong>Back-Office Services \u2013 <\/strong>The knowledge base grows with every closed case \u2014 without the need for manual documentation. Data quality improves through structured, AI-powered case capture.<\/p>\n<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-calendar-check fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p><strong>Service Team Leader \u2013<\/strong> No more manual dispatching. A real-time overview instead of weekly reports. Data-driven capacity planning. Early detection of emerging issues before they escalate.<\/p>\n<\/div><\/li><\/ul><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-44 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:0%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:0%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-center fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"text-align:center;--awb-max-width:450px;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-9 hover-type-none\"><img decoding=\"async\" width=\"540\" height=\"675\" title=\"AI in Service\" src=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/AI-in-Service.png\" data-orig-src=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/AI-in-Service.png\" alt class=\"lazyload img-responsive wp-image-16610\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27540%27%20height%3D%27675%27%20viewBox%3D%270%200%20540%20675%27%3E%3Crect%20width%3D%27540%27%20height%3D%27675%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/AI-in-Service-200x250.png 200w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/AI-in-Service-400x500.png 400w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/AI-in-Service.png 540w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 640px) 100vw, 540px\" \/><\/span><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-45 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:50px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-24\" style=\"--awb-content-alignment:justify;\"><p>Three real-world benchmarks illustrate the potential that AI can unlock in customer service with SAP:<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-46 fusion_builder_column_1_3 1_3 fusion-flex-column\" style=\"--awb-padding-top:15px;--awb-padding-right:20px;--awb-padding-bottom:15px;--awb-padding-left:20px;--awb-overflow:hidden;--awb-bg-color:var(--awb-custom_color_12);--awb-bg-color-hover:var(--awb-custom_color_12);--awb-bg-size:cover;--awb-border-color:var(--awb-custom_color_13);--awb-border-top:5px;--awb-border-right:5px;--awb-border-bottom:5px;--awb-border-left:5px;--awb-border-style:solid;--awb-border-radius:24px 24px 24px 24px;--awb-width-large:33.333333333333%;--awb-margin-top-large:0px;--awb-spacing-right-large:5.76%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:5.76%;--awb-width-medium:33.333333333333%;--awb-order-medium:0;--awb-spacing-right-medium:5.76%;--awb-spacing-left-medium:5.76%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-counters-box counters-box row fusion-clearfix fusion-columns-1\" style=\"--awb-border-color:var(--awb-custom_color_12);--awb-color:var(--awb-custom_color_13);--awb-border-color:var(--awb-custom_color_12);\"><div class=\"fusion-counter-box fusion-column col-counter-box counter-box-wrapper col-lg-12 col-md-12 col-sm-12\" data-animationOffset=\"top-into-view\"><div class=\"counter-box-container\"><div class=\"content-box-percentage content-box-counter\"><span class=\"display-counter\" data-value=\"80\" data-direction=\"up\" data-decimals=\"0\">0<\/span><span class=\"unit\">%<\/span><\/div><div class=\"counter-box-content\"><\/div><\/div><\/div><\/div><div class=\"fusion-text fusion-text-25\" style=\"--awb-content-alignment:center;--awb-font-size:20px;--awb-text-font-family:&quot;Inter&quot;;--awb-text-font-style:normal;--awb-text-font-weight:400;\"><p>less manual data entry thanks to automatic, AI-powered case creation (email-to-case)<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-47 fusion_builder_column_1_3 1_3 fusion-flex-column\" style=\"--awb-padding-top:15px;--awb-padding-right:20px;--awb-padding-bottom:15px;--awb-padding-left:20px;--awb-overflow:hidden;--awb-bg-color:var(--awb-custom_color_12);--awb-bg-color-hover:var(--awb-custom_color_12);--awb-bg-size:cover;--awb-border-color:var(--awb-custom_color_13);--awb-border-top:5px;--awb-border-right:5px;--awb-border-bottom:5px;--awb-border-left:5px;--awb-border-style:solid;--awb-border-radius:24px 24px 24px 24px;--awb-width-large:33.333333333333%;--awb-margin-top-large:0px;--awb-spacing-right-large:5.76%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:5.76%;--awb-width-medium:33.333333333333%;--awb-order-medium:0;--awb-spacing-right-medium:5.76%;--awb-spacing-left-medium:5.76%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-counters-box counters-box row fusion-clearfix fusion-columns-1\" style=\"--awb-border-color:var(--awb-custom_color_12);--awb-color:var(--awb-custom_color_13);--awb-border-color:var(--awb-custom_color_12);\"><div class=\"fusion-counter-box fusion-column col-counter-box counter-box-wrapper col-lg-12 col-md-12 col-sm-12\" data-animationOffset=\"top-into-view\"><div class=\"counter-box-container\"><div class=\"content-box-percentage content-box-counter\"><span class=\"display-counter\" data-value=\"60\" data-direction=\"up\" data-decimals=\"0\">0<\/span><span class=\"unit\">%<\/span><\/div><div class=\"counter-box-content\"><\/div><\/div><\/div><\/div><div class=\"fusion-text fusion-text-26\" style=\"--awb-content-alignment:center;--awb-font-size:20px;--awb-text-font-family:&quot;Inter&quot;;--awb-text-font-style:normal;--awb-text-font-weight:400;\"><p>less processing time thanks to AI summaries (Case Interaction Summary) and pre-drafted responses (Email Draft Recommender)<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-48 fusion_builder_column_1_3 1_3 fusion-flex-column\" style=\"--awb-padding-top:15px;--awb-padding-right:20px;--awb-padding-bottom:15px;--awb-padding-left:20px;--awb-overflow:hidden;--awb-bg-color:var(--awb-custom_color_12);--awb-bg-color-hover:var(--awb-custom_color_12);--awb-bg-size:cover;--awb-border-color:var(--awb-custom_color_13);--awb-border-top:5px;--awb-border-right:5px;--awb-border-bottom:5px;--awb-border-left:5px;--awb-border-style:solid;--awb-border-radius:24px 24px 24px 24px;--awb-width-large:33.333333333333%;--awb-margin-top-large:0px;--awb-spacing-right-large:5.76%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:5.76%;--awb-width-medium:33.333333333333%;--awb-order-medium:0;--awb-spacing-right-medium:5.76%;--awb-spacing-left-medium:5.76%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-counters-box counters-box row fusion-clearfix fusion-columns-1\" style=\"--awb-border-color:var(--awb-custom_color_12);--awb-color:var(--awb-custom_color_13);--awb-border-color:var(--awb-custom_color_12);\"><div class=\"fusion-counter-box fusion-column col-counter-box counter-box-wrapper col-lg-12 col-md-12 col-sm-12\" data-animationOffset=\"top-into-view\"><div class=\"counter-box-container\"><div class=\"content-box-percentage content-box-counter\"><span class=\"display-counter\" data-value=\"40\" data-direction=\"up\" data-decimals=\"0\">0<\/span><span class=\"unit\">%<\/span><\/div><div class=\"counter-box-content\"><\/div><\/div><\/div><\/div><div class=\"fusion-text fusion-text-27\" style=\"--awb-content-alignment:center;--awb-font-size:20px;--awb-text-font-family:&quot;Inter&quot;;--awb-text-font-style:normal;--awb-text-font-weight:400;\"><p>higher first-contact resolution rate through intelligent routing and direct access to accumulated solution knowledge (Intelligent Q&amp;A)<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-14 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-margin-top:100px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-49 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-section-separator section-separator hills-opacity fusion-section-separator-4\" style=\"--awb-spacer-padding-top:inherit;--awb-svg-margin-left:1.92%;--awb-svg-margin-right:1.92%;--awb-svg-margin-left-medium:1.92%;--awb-svg-margin-right-medium:1.92%;--awb-svg-margin-left-small:1.92%;--awb-svg-margin-right-small:1.92%;--awb-divider-height:50px;--awb-spacer-height:50px;--awb-sep-font-size:0;--awb-sep-line-height:0;\"><div class=\"fusion-section-separator-svg\"><svg class=\"fusion-hills-opacity-candy\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" version=\"1.1\" width=\"100%\" viewBox=\"0 -0.5 1024 182\" preserveAspectRatio=\"none\" fill=\"rgba(253,231,214,1)\"><path class=\"st0\" d=\"M0 182.086h1024V41.593c-28.058-21.504-60.109-37.581-97.075-37.581-112.845 0-198.144 93.798-289.792 93.798S437.658 6.777 351.846 6.777s-142.234 82.125-238.49 82.125c-63.078 0-75.776-31.744-113.357-53.658L0 182.086z\"\/>\n\t\t\t\t\t\t\t\t\t<path class=\"st1\" d=\"M1024 181.062v-75.878c-39.731 15.872-80.794 27.341-117.658 25.805-110.387-4.506-191.795-109.773-325.53-116.224-109.158-5.12-344.166 120.115-429.466 166.298H1024v-.001z\"\/>\n\t\t\t\t\t\t\t\t\t<path class=\"st2\" d=\"M0 182.086h1024V90.028C966.451 59.103 907.059 16.3 824.115 15.071 690.278 13.023 665.19 102.93 482.099 102.93S202.138-1.62 74.24.019C46.49.326 21.811 4.217 0 9.849v172.237z\"\/>\n\t\t\t\t\t\t\t\t\t<path class=\"st3\" d=\"M0 182.086h1024V80.505c-37.171 19.558-80.691 35.328-139.571 36.25-151.142 2.355-141.619-28.57-298.496-29.184s-138.854 47.002-305.459 43.725C132.813 128.428 91.238 44.563 0 28.179v153.907z\"\/>\n\t\t\t\t\t\t\t\t\t<path class=\"st4\" d=\"M0 182.086h1024v-77.312c-49.05 20.07-120.525 42.394-193.229 42.086-128.922-.512-159.846-72.294-255.795-72.294-89.088 0-134.656 80.179-245.043 82.022S169.063 99.346 49.971 97.401C32.768 97.094 16.077 99.244 0 103.135v78.951z\"\/>\n\t\t\t\t\t\t\t\t<\/svg><\/div><div class=\"fusion-section-separator-spacer\"><div class=\"fusion-section-separator-spacer-height\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-15 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:75px;--awb-margin-top:0px;--awb-background-image:linear-gradient(180deg, var(--awb-custom_color_12) 0%,rgba(255,255,255,0) 100%);--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-50 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-12 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"font-family:&quot;Inter&quot;;font-style:normal;font-weight:200;margin:0;--fontSize:48;line-height:var(--awb-typography1-line-height);\">Take the next step now<\/h2><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-51 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:50px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-28\" style=\"--awb-content-alignment:justify;\"><p>proaxia activates, integrates, and scales these functions \u2014 tailored to the process realities of companies in <a href=\"https:\/\/proaxia-group.com\/en\/mechanical-and-plant-engineering\/\"><strong>mechanical and plant engineering<\/strong><\/a>, <a href=\"https:\/\/proaxia-group.com\/en\/medical-technology\/\"><strong>medical technology<\/strong><\/a>, and the <a href=\"https:\/\/proaxia-group.com\/en\/high-tech\/\"><strong>high-tech sector<\/strong><\/a> and related industrial sectors.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-52 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-29\" style=\"--awb-content-alignment:center;--awb-text-font-family:&quot;Inter&quot;;--awb-text-font-style:normal;--awb-text-font-weight:700;\"><p>For more information about the SAP Business AI platform and integration options for your service organization, visit<\/p>\n<\/div><div style=\"text-align:center;\"><a class=\"fusion-button button-flat fusion-button-default-size button-custom fusion-button-default button-1 fusion-button-default-span fusion-button-default-type\" style=\"--button_accent_color:var(--awb-color1);--button_accent_hover_color:var(--awb-color1);--button_border_hover_color:var(--awb-color1);--button_gradient_top_color:var(--awb-custom_color_1);--button_gradient_bottom_color:var(--awb-custom_color_1);--button_gradient_top_color_hover:var(--awb-custom_color_11);--button_gradient_bottom_color_hover:var(--awb-custom_color_11);\" target=\"_self\" href=\"https:\/\/proaxia-group.com\/en\/sap-business-ai\/\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">SAP Business AI<\/span><\/a><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-53 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-30\" style=\"--awb-content-alignment:center;--awb-text-font-family:&quot;Inter&quot;;--awb-text-font-style:normal;--awb-text-font-weight:700;\"><p><span style=\"color: var(--awb-custom_color_12);\">.<\/span><br \/>\nand the proaxia Customer Service Suite<\/p>\n<\/div><div style=\"text-align:center;\"><a class=\"fusion-button button-flat fusion-button-default-size button-custom fusion-button-default button-2 fusion-button-default-span fusion-button-default-type\" style=\"--button_accent_color:var(--awb-color1);--button_accent_hover_color:var(--awb-color1);--button_border_hover_color:var(--awb-color1);--button_gradient_top_color:var(--awb-custom_color_1);--button_gradient_bottom_color:var(--awb-custom_color_1);--button_gradient_top_color_hover:var(--awb-custom_color_11);--button_gradient_bottom_color_hover:var(--awb-custom_color_11);\" target=\"_self\" href=\"https:\/\/proaxia-group.com\/en\/customer-service-suite\/\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">proaxia Customer Service Suite<\/span><\/a><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-16 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-margin-top:100px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-center fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-54 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-13 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h3 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"font-family:&quot;Inter&quot;;font-style:normal;font-weight:200;margin:0;--fontSize:36;line-height:var(--awb-typography1-line-height);\">Your expert<\/h3><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-55 fusion_builder_column_2_5 2_5 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:40%;--awb-margin-top-large:0px;--awb-spacing-right-large:4.8%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:4.8%;--awb-width-medium:40%;--awb-order-medium:0;--awb-spacing-right-medium:4.8%;--awb-spacing-left-medium:4.8%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"text-align:left;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-10 hover-type-none\"><img decoding=\"async\" width=\"2000\" height=\"1333\" title=\"Jan Loehe\" src=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2025\/07\/Jan-Loehe.png\" data-orig-src=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2025\/07\/Jan-Loehe.png\" alt class=\"lazyload img-responsive wp-image-6498\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%272000%27%20height%3D%271333%27%20viewBox%3D%270%200%202000%201333%27%3E%3Crect%20width%3D%272000%27%20height%3D%271333%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2025\/07\/Jan-Loehe-200x133.png 200w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2025\/07\/Jan-Loehe-400x267.png 400w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2025\/07\/Jan-Loehe-600x400.png 600w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2025\/07\/Jan-Loehe-800x533.png 800w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2025\/07\/Jan-Loehe-1200x800.png 1200w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2025\/07\/Jan-Loehe.png 2000w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 640px) 100vw, 600px\" \/><\/span><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-56 fusion_builder_column_3_5 3_5 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:60%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.2%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:3.2%;--awb-width-medium:60%;--awb-order-medium:0;--awb-spacing-right-medium:3.2%;--awb-spacing-left-medium:3.2%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-31\"><\/div><div class=\"fusion-title title fusion-title-14 fusion-sep-none fusion-title-text fusion-title-size-four\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h4 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"font-family:&quot;Inter&quot;;font-style:normal;font-weight:200;margin:0;--fontSize:24;line-height:var(--awb-typography1-line-height);\"><p>Dr. Jan Loehe<br \/>\n<span style=\"font-size: 18px;\" data-fusion-font=\"true\">Head of the Center of Excellence for Customer Interaction, <strong>proaxia consulting group<\/strong><\/span><\/p><\/h4><\/div><div class=\"fusion-social-links fusion-social-links-1\" style=\"--awb-margin-top:0px;--awb-margin-right:0px;--awb-margin-bottom:15px;--awb-margin-left:0px;--awb-box-border-top:0px;--awb-box-border-right:0px;--awb-box-border-bottom:0px;--awb-box-border-left:0px;--awb-icon-colors-hover:var(--awb-custom_color_12);--awb-box-colors-hover:var(--awb-custom_color_1);--awb-box-border-color:var(--awb-color3);--awb-box-border-color-hover:var(--awb-color4);\"><div class=\"fusion-social-networks boxed-icons color-type-custom\"><div class=\"fusion-social-networks-wrapper\"><a class=\"fusion-social-network-icon fusion-tooltip fusion-linkedin awb-icon-linkedin\" style=\"color:var(--awb-color1);font-size:16px;width:16px;background-color:var(--awb-custom_color_11);border-color:var(--awb-custom_color_11);border-radius:4px;\" data-placement=\"top\" data-title=\"LinkedIn\" data-toggle=\"tooltip\" title=\"LinkedIn\" aria-label=\"linkedin\" target=\"_blank\" rel=\"noopener noreferrer\" href=\"https:\/\/www.linkedin.com\/in\/jan-loehe\/\"><\/a><\/div><\/div><\/div><div class=\"fusion-text fusion-text-32\" style=\"--awb-content-alignment:justify;\"><p>For over 20 years, Dr. Jan L\u00f6he has been advising global companies on the digital transformation of their sales and service processes \u2014 drawing on his deep understanding of B2B customer interaction in the machinery and plant engineering, medtech, and high-tech industries. At proaxia, he oversees the \u201cCustomer Interaction\u201d Center of Excellence and the proaxia Customer Service Suite (CSS), and drives the practical implementation of integrated solution architectures, SAP CX solutions, and Business AI.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-17 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:0px;--awb-margin-top:100px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-57 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-15 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h3 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"font-family:&quot;Inter&quot;;font-style:normal;font-weight:200;margin:0;--fontSize:36;line-height:var(--awb-typography1-line-height);\">Further contributions<\/h3><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-58 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-blog-shortcode fusion-blog-shortcode-1 fusion-blog-archive fusion-blog-layout-grid-wrapper fusion-blog-infinite fusion-blog-layout-center\" style=\"--awb-title-font-size:30px;--awb-title-font-family:&quot;Inter&quot;;--awb-title-font-style:normal;--awb-title-font-weight:200;--grid_separator_color:var(--awb-custom_color_11);\"><style type=\"text\/css\">.fusion-blog-shortcode-1 .fusion-blog-layout-grid .fusion-post-grid{padding:12.5px;}.fusion-blog-shortcode-1 .fusion-posts-container{margin-left: -12.5px !important; margin-right:-12.5px !important;}<\/style><div class=\"fusion-posts-container fusion-posts-container-infinite fusion-posts-container-load-more fusion-blog-rollover fusion-blog-layout-grid fusion-blog-layout-grid-2 isotope fusion-blog-layout-masonry\" data-pages=\"1\" data-grid-col-space=\"25\" style=\"margin: -12.5px -12.5px 0;min-height:500px;\"><article class=\"fusion-post-grid fusion-post-masonry post fusion-grid-sizer\"><\/article><article id=\"blog-1-post-16615\" class=\"fusion-post-masonry fusion-post-grid fusion-element-grid post-16615 post type-post status-publish format-standard has-post-thumbnail hentry category-service-asset-management\">\n<div class=\"fusion-post-wrapper\" style=\"background-color:var(--awb-custom_color_12);border:1px solid var(--awb-custom_color_12);border-bottom-width:3px;\"><div  class=\"fusion-masonry-element-container lazyload fusion-image-wrapper\" style=\"padding-top:calc((100% + 23px) * 0.8 - 12.5px);\" data-bg=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/AI-in-Customer-Service-Blog-Header.png\" aria-haspopup=\"true\">\n\t\t\t\t<img decoding=\"async\" width=\"2245\" height=\"1587\" src=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/AI-in-Customer-Service-Blog-Header.png\" class=\"attachment-full size-full lazyload wp-post-image\" alt=\"\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%272245%27%20height%3D%271587%27%20viewBox%3D%270%200%202245%201587%27%3E%3Crect%20width%3D%272245%27%20height%3D%271587%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-orig-src=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/AI-in-Customer-Service-Blog-Header.png\" data-srcset=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/AI-in-Customer-Service-Blog-Header-200x141.png 200w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/AI-in-Customer-Service-Blog-Header-400x283.png 400w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/AI-in-Customer-Service-Blog-Header-600x424.png 600w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/AI-in-Customer-Service-Blog-Header-800x566.png 800w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/AI-in-Customer-Service-Blog-Header-1200x848.png 1200w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/AI-in-Customer-Service-Blog-Header.png 2245w\" data-sizes=\"auto\" \/><div class=\"fusion-rollover\">\n\t<div class=\"fusion-rollover-content\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"fusion-rollover-link\" href=\"https:\/\/proaxia-group.com\/en\/ai-in-customer-service\/\">AI in Customer Service<\/a>\n\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"fusion-rollover-sep\"><\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"fusion-rollover-gallery\" href=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/AI-in-Customer-Service-Blog-Header.png\" data-options=\"\" data-id=\"16615\" data-rel=\"iLightbox[gallery]\" data-title=\"AI in Customer Service Blog Header\" data-caption=\"\">\n\t\t\t\t\t\tGallery\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"fusion-rollover-title\">\n\t\t\t\t\t<a class=\"fusion-rollover-title-link\" href=\"https:\/\/proaxia-group.com\/en\/ai-in-customer-service\/\">\n\t\t\t\t\t\tAI in Customer Service\t\t\t\t\t<\/a>\n\t\t\t\t<\/h4>\n\t\t\t\n\t\t\t\t\t\t\t\t\t\t<div class=\"fusion-rollover-categories\"><a href=\"https:\/\/proaxia-group.com\/en\/category\/service-asset-management\/\" rel=\"tag\">Service &amp; Asset Management<\/a><\/div>\t\t\t\t\t\n\t\t\n\t\t\t\t\t\t<a class=\"fusion-link-wrapper\" href=\"https:\/\/proaxia-group.com\/en\/ai-in-customer-service\/\" aria-label=\"AI in Customer Service\"><\/a>\n\t<\/div>\n<\/div>\n<\/div>\n<div class=\"fusion-post-content-wrapper\" style=\"padding:30px 25px 25px 25px;background-color:var(--awb-custom_color_12);\"><div class=\"fusion-post-content post-content\"><h2 class=\"blog-shortcode-post-title entry-title\"><a href=\"https:\/\/proaxia-group.com\/en\/ai-in-customer-service\/\">AI in Customer Service<\/a><\/h2><p class=\"fusion-single-line-meta\">By <span class=\"vcard\"><span class=\"fn\"><a href=\"https:\/\/proaxia-group.com\/en\/author\/jan-loehe\/\" rel=\"author\">Jan Loehe<\/a><\/span><\/span><span class=\"fusion-inline-sep\">|<\/span><span class=\"updated\" style=\"display:none;\">2026-06-29T08:48:12+02:00<\/span><span>26.06.2026<\/span><span class=\"fusion-inline-sep\">|<\/span><\/p><\/div><div class=\"fusion-meta-info\"><div class=\"fusion-aligncenter\"><a class=\"fusion-read-more\" href=\"https:\/\/proaxia-group.com\/en\/ai-in-customer-service\/\" aria-label=\"More on AI in Customer Service\">Read More<\/a><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div>\n<\/article>\n<article id=\"blog-1-post-15954\" class=\"fusion-post-masonry fusion-post-grid fusion-element-grid post-15954 post type-post status-publish format-standard has-post-thumbnail hentry category-service-asset-management\">\n<div class=\"fusion-post-wrapper\" style=\"background-color:var(--awb-custom_color_12);border:1px solid var(--awb-custom_color_12);border-bottom-width:3px;\"><div  class=\"fusion-masonry-element-container lazyload fusion-image-wrapper\" style=\"padding-top:calc((100% + 23px) * 0.8 - 12.5px);\" data-bg=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/Instandhaltungssoftware-Header.png\" aria-haspopup=\"true\">\n\t\t\t\t<img decoding=\"async\" width=\"2245\" height=\"1587\" src=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/Instandhaltungssoftware-Header.png\" class=\"attachment-full size-full lazyload wp-post-image\" alt=\"\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%272245%27%20height%3D%271587%27%20viewBox%3D%270%200%202245%201587%27%3E%3Crect%20width%3D%272245%27%20height%3D%271587%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-orig-src=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/Instandhaltungssoftware-Header.png\" data-srcset=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/Instandhaltungssoftware-Header-200x141.png 200w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/Instandhaltungssoftware-Header-400x283.png 400w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/Instandhaltungssoftware-Header-600x424.png 600w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/Instandhaltungssoftware-Header-800x566.png 800w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/Instandhaltungssoftware-Header-1200x848.png 1200w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/Instandhaltungssoftware-Header.png 2245w\" data-sizes=\"auto\" \/><div class=\"fusion-rollover\">\n\t<div class=\"fusion-rollover-content\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"fusion-rollover-link\" href=\"https:\/\/proaxia-group.com\/en\/maintenance-software\/\">Maintenance Software<\/a>\n\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"fusion-rollover-sep\"><\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"fusion-rollover-gallery\" href=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/Instandhaltungssoftware-Header.png\" data-options=\"\" data-id=\"15954\" data-rel=\"iLightbox[gallery]\" data-title=\"Instandhaltungssoftware Header\" data-caption=\"\">\n\t\t\t\t\t\tGallery\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"fusion-rollover-title\">\n\t\t\t\t\t<a class=\"fusion-rollover-title-link\" href=\"https:\/\/proaxia-group.com\/en\/maintenance-software\/\">\n\t\t\t\t\t\tMaintenance Software\t\t\t\t\t<\/a>\n\t\t\t\t<\/h4>\n\t\t\t\n\t\t\t\t\t\t\t\t\t\t<div class=\"fusion-rollover-categories\"><a href=\"https:\/\/proaxia-group.com\/en\/category\/service-asset-management\/\" rel=\"tag\">Service &amp; Asset Management<\/a><\/div>\t\t\t\t\t\n\t\t\n\t\t\t\t\t\t<a class=\"fusion-link-wrapper\" href=\"https:\/\/proaxia-group.com\/en\/maintenance-software\/\" aria-label=\"Maintenance Software\"><\/a>\n\t<\/div>\n<\/div>\n<\/div>\n<div class=\"fusion-post-content-wrapper\" style=\"padding:30px 25px 25px 25px;background-color:var(--awb-custom_color_12);\"><div class=\"fusion-post-content post-content\"><h2 class=\"blog-shortcode-post-title entry-title\"><a href=\"https:\/\/proaxia-group.com\/en\/maintenance-software\/\">Maintenance Software<\/a><\/h2><p class=\"fusion-single-line-meta\">By <span class=\"vcard\"><span class=\"fn\"><a href=\"https:\/\/proaxia-group.com\/en\/author\/sebastian-behne\/\" rel=\"author\">Sebastian Behne<\/a><\/span><\/span><span class=\"fusion-inline-sep\">|<\/span><span class=\"updated\" style=\"display:none;\">2026-06-25T14:48:01+02:00<\/span><span>18.06.2026<\/span><span class=\"fusion-inline-sep\">|<\/span><\/p><\/div><div class=\"fusion-meta-info\"><div class=\"fusion-aligncenter\"><a class=\"fusion-read-more\" href=\"https:\/\/proaxia-group.com\/en\/maintenance-software\/\" aria-label=\"More on Maintenance Software\">Read More<\/a><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div>\n<\/article>\n<article id=\"blog-1-post-15416\" class=\"fusion-post-masonry fusion-post-grid fusion-element-grid post-15416 post type-post status-publish format-standard has-post-thumbnail hentry category-service-asset-management\">\n<div class=\"fusion-post-wrapper\" style=\"background-color:var(--awb-custom_color_12);border:1px solid var(--awb-custom_color_12);border-bottom-width:3px;\"><div  class=\"fusion-masonry-element-container lazyload fusion-image-wrapper\" style=\"padding-top:calc((100% + 23px) * 0.8 - 12.5px);\" data-bg=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/05\/AI-Seamless-Service-2.png\" aria-haspopup=\"true\">\n\t\t\t\t<img decoding=\"async\" width=\"2245\" height=\"1587\" src=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/05\/AI-Seamless-Service-2.png\" class=\"attachment-full size-full lazyload wp-post-image\" alt=\"\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%272245%27%20height%3D%271587%27%20viewBox%3D%270%200%202245%201587%27%3E%3Crect%20width%3D%272245%27%20height%3D%271587%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-orig-src=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/05\/AI-Seamless-Service-2.png\" data-srcset=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/05\/AI-Seamless-Service-2-200x141.png 200w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/05\/AI-Seamless-Service-2-400x283.png 400w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/05\/AI-Seamless-Service-2-600x424.png 600w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/05\/AI-Seamless-Service-2-800x566.png 800w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/05\/AI-Seamless-Service-2-1200x848.png 1200w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/05\/AI-Seamless-Service-2.png 2245w\" data-sizes=\"auto\" \/><div class=\"fusion-rollover\">\n\t<div class=\"fusion-rollover-content\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"fusion-rollover-link\" href=\"https:\/\/proaxia-group.com\/en\/ai-assistant-in-field-service\/\">AI assistant in field service<\/a>\n\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"fusion-rollover-sep\"><\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"fusion-rollover-gallery\" href=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/05\/AI-Seamless-Service-2.png\" data-options=\"\" data-id=\"15416\" data-rel=\"iLightbox[gallery]\" data-title=\"AI Seamless Service\" data-caption=\"\">\n\t\t\t\t\t\tGallery\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"fusion-rollover-title\">\n\t\t\t\t\t<a class=\"fusion-rollover-title-link\" href=\"https:\/\/proaxia-group.com\/en\/ai-assistant-in-field-service\/\">\n\t\t\t\t\t\tAI assistant in field service\t\t\t\t\t<\/a>\n\t\t\t\t<\/h4>\n\t\t\t\n\t\t\t\t\t\t\t\t\t\t<div class=\"fusion-rollover-categories\"><a href=\"https:\/\/proaxia-group.com\/en\/category\/service-asset-management\/\" rel=\"tag\">Service &amp; Asset Management<\/a><\/div>\t\t\t\t\t\n\t\t\n\t\t\t\t\t\t<a class=\"fusion-link-wrapper\" href=\"https:\/\/proaxia-group.com\/en\/ai-assistant-in-field-service\/\" aria-label=\"AI assistant in field service\"><\/a>\n\t<\/div>\n<\/div>\n<\/div>\n<div class=\"fusion-post-content-wrapper\" style=\"padding:30px 25px 25px 25px;background-color:var(--awb-custom_color_12);\"><div class=\"fusion-post-content post-content\"><h2 class=\"blog-shortcode-post-title entry-title\"><a href=\"https:\/\/proaxia-group.com\/en\/ai-assistant-in-field-service\/\">AI assistant in field service<\/a><\/h2><p class=\"fusion-single-line-meta\">By <span class=\"vcard\"><span class=\"fn\"><a href=\"https:\/\/proaxia-group.com\/en\/author\/jan-loehe\/\" rel=\"author\">Jan Loehe<\/a><\/span><\/span><span class=\"fusion-inline-sep\">|<\/span><span class=\"updated\" style=\"display:none;\">2026-06-23T08:57:21+02:00<\/span><span>28.05.2026<\/span><span class=\"fusion-inline-sep\">|<\/span><\/p><\/div><div class=\"fusion-meta-info\"><div class=\"fusion-aligncenter\"><a class=\"fusion-read-more\" href=\"https:\/\/proaxia-group.com\/en\/ai-assistant-in-field-service\/\" aria-label=\"More on AI assistant in field service\">Read More<\/a><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div>\n<\/article>\n<article id=\"blog-1-post-15083\" class=\"fusion-post-masonry fusion-post-grid fusion-element-grid post-15083 post type-post status-publish format-standard has-post-thumbnail hentry category-service-asset-management\">\n<div class=\"fusion-post-wrapper\" style=\"background-color:var(--awb-custom_color_12);border:1px solid var(--awb-custom_color_12);border-bottom-width:3px;\"><div  class=\"fusion-masonry-element-container lazyload fusion-image-wrapper\" style=\"padding-top:calc((100% + 23px) * 0.8 - 12.5px);\" data-bg=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/05\/Field-Service-Management-Software-Header-e1779435494398.png\" aria-haspopup=\"true\">\n\t\t\t\t<img decoding=\"async\" width=\"2245\" height=\"1587\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%272245%27%20height%3D%271587%27%20viewBox%3D%270%200%202245%201587%27%3E%3Crect%20width%3D%272245%27%20height%3D%271587%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" class=\"attachment-full size-full lazyload wp-post-image\" alt=\"\" data-orig-src=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/05\/Field-Service-Management-Software-Header-e1779435494398.png\" \/><div class=\"fusion-rollover\">\n\t<div class=\"fusion-rollover-content\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"fusion-rollover-link\" href=\"https:\/\/proaxia-group.com\/en\/field-service-management-software\/\">Field Service Management Software<\/a>\n\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"fusion-rollover-sep\"><\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"fusion-rollover-gallery\" href=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/05\/Field-Service-Management-Software-Header-e1779435494398.png\" data-options=\"\" data-id=\"15083\" data-rel=\"iLightbox[gallery]\" data-title=\"Field Service Management Software Header\" data-caption=\"\">\n\t\t\t\t\t\tGallery\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"fusion-rollover-title\">\n\t\t\t\t\t<a class=\"fusion-rollover-title-link\" href=\"https:\/\/proaxia-group.com\/en\/field-service-management-software\/\">\n\t\t\t\t\t\tField Service Management Software\t\t\t\t\t<\/a>\n\t\t\t\t<\/h4>\n\t\t\t\n\t\t\t\t\t\t\t\t\t\t<div class=\"fusion-rollover-categories\"><a href=\"https:\/\/proaxia-group.com\/en\/category\/service-asset-management\/\" rel=\"tag\">Service &amp; Asset Management<\/a><\/div>\t\t\t\t\t\n\t\t\n\t\t\t\t\t\t<a class=\"fusion-link-wrapper\" href=\"https:\/\/proaxia-group.com\/en\/field-service-management-software\/\" aria-label=\"Field Service Management Software\"><\/a>\n\t<\/div>\n<\/div>\n<\/div>\n<div class=\"fusion-post-content-wrapper\" style=\"padding:30px 25px 25px 25px;background-color:var(--awb-custom_color_12);\"><div class=\"fusion-post-content post-content\"><h2 class=\"blog-shortcode-post-title entry-title\"><a href=\"https:\/\/proaxia-group.com\/en\/field-service-management-software\/\">Field Service Management Software<\/a><\/h2><p class=\"fusion-single-line-meta\">By <span class=\"vcard\"><span class=\"fn\"><a href=\"https:\/\/proaxia-group.com\/en\/author\/sebastian-behne\/\" rel=\"author\">Sebastian Behne<\/a><\/span><\/span><span class=\"fusion-inline-sep\">|<\/span><span class=\"updated\" style=\"display:none;\">2026-06-23T09:06:12+02:00<\/span><span>22.05.2026<\/span><span class=\"fusion-inline-sep\">|<\/span><\/p><\/div><div class=\"fusion-meta-info\"><div class=\"fusion-aligncenter\"><a class=\"fusion-read-more\" href=\"https:\/\/proaxia-group.com\/en\/field-service-management-software\/\" aria-label=\"More on Field Service Management Software\">Read More<\/a><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div>\n<\/article>\n<div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"<p>How SAP Service Cloud Takes the Pressure Off Your Service Team  <\/p>\n","protected":false},"author":13,"featured_media":16578,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[306],"tags":[],"class_list":["post-16615","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-service-asset-management"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.3 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>AI in Customer Service - proaxia consulting group<\/title>\n<meta name=\"description\" content=\"AI in Customer Service with SAP: Less manual work, faster response times, higher first-contact resolution rates. Learn how Business AI in SAP Service Cloud V2 is transforming the service process in the mechanical and plant engineering industry.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/proaxia-group.com\/en\/ai-in-customer-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"AI in Customer Service\" \/>\n<meta property=\"og:description\" content=\"AI in Customer Service with SAP: Less manual work, faster response times, higher first-contact resolution rates. Learn how Business AI in SAP Service Cloud V2 is transforming the service process in the mechanical and plant engineering industry.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/proaxia-group.com\/en\/ai-in-customer-service\/\" \/>\n<meta property=\"og:site_name\" content=\"proaxia consulting group\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/proaxia\/\" \/>\n<meta property=\"article:published_time\" content=\"2026-06-26T11:20:04+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-06-29T06:48:12+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/AI-in-Customer-Service-Blog-Header-1024x724.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1024\" \/>\n\t<meta property=\"og:image:height\" content=\"724\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Jan Loehe\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Jan Loehe\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"138 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/proaxia-group.com\\\/en\\\/ai-in-customer-service\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/proaxia-group.com\\\/en\\\/ai-in-customer-service\\\/\"},\"author\":{\"name\":\"Jan Loehe\",\"@id\":\"https:\\\/\\\/proaxia-group.com\\\/en\\\/#\\\/schema\\\/person\\\/d862d726c8400eed6bb1419875b14741\"},\"headline\":\"AI in Customer Service\",\"datePublished\":\"2026-06-26T11:20:04+00:00\",\"dateModified\":\"2026-06-29T06:48:12+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/proaxia-group.com\\\/en\\\/ai-in-customer-service\\\/\"},\"wordCount\":27567,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/proaxia-group.com\\\/en\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/proaxia-group.com\\\/en\\\/ai-in-customer-service\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/proaxia-group.com\\\/wp-content\\\/uploads\\\/2026\\\/06\\\/AI-in-Customer-Service-Blog-Header.png\",\"articleSection\":[\"Service &amp; Asset Management\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/proaxia-group.com\\\/en\\\/ai-in-customer-service\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/proaxia-group.com\\\/en\\\/ai-in-customer-service\\\/\",\"url\":\"https:\\\/\\\/proaxia-group.com\\\/en\\\/ai-in-customer-service\\\/\",\"name\":\"AI in Customer Service - proaxia consulting group\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/proaxia-group.com\\\/en\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/proaxia-group.com\\\/en\\\/ai-in-customer-service\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/proaxia-group.com\\\/en\\\/ai-in-customer-service\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/proaxia-group.com\\\/wp-content\\\/uploads\\\/2026\\\/06\\\/AI-in-Customer-Service-Blog-Header.png\",\"datePublished\":\"2026-06-26T11:20:04+00:00\",\"dateModified\":\"2026-06-29T06:48:12+00:00\",\"description\":\"AI in Customer Service with SAP: Less manual work, faster response times, higher first-contact resolution rates. Learn how Business AI in SAP Service Cloud V2 is transforming the service process in the mechanical and plant engineering industry.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/proaxia-group.com\\\/en\\\/ai-in-customer-service\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/proaxia-group.com\\\/en\\\/ai-in-customer-service\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/proaxia-group.com\\\/en\\\/ai-in-customer-service\\\/#primaryimage\",\"url\":\"https:\\\/\\\/proaxia-group.com\\\/wp-content\\\/uploads\\\/2026\\\/06\\\/AI-in-Customer-Service-Blog-Header.png\",\"contentUrl\":\"https:\\\/\\\/proaxia-group.com\\\/wp-content\\\/uploads\\\/2026\\\/06\\\/AI-in-Customer-Service-Blog-Header.png\",\"width\":2245,\"height\":1587},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/proaxia-group.com\\\/en\\\/ai-in-customer-service\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Startseite\",\"item\":\"https:\\\/\\\/proaxia-group.com\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"AI in Customer Service\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/proaxia-group.com\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/proaxia-group.com\\\/en\\\/\",\"name\":\"proaxia consulting group\",\"description\":\"Dealer management system und Seamless service\",\"publisher\":{\"@id\":\"https:\\\/\\\/proaxia-group.com\\\/en\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/proaxia-group.com\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/proaxia-group.com\\\/en\\\/#organization\",\"name\":\"proaxia consulting group\",\"url\":\"https:\\\/\\\/proaxia-group.com\\\/en\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/proaxia-group.com\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/proaxia-group.com\\\/wp-content\\\/uploads\\\/2025\\\/10\\\/proaxia_black_value.jpg\",\"contentUrl\":\"https:\\\/\\\/proaxia-group.com\\\/wp-content\\\/uploads\\\/2025\\\/10\\\/proaxia_black_value.jpg\",\"width\":639,\"height\":237,\"caption\":\"proaxia consulting group\"},\"image\":{\"@id\":\"https:\\\/\\\/proaxia-group.com\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/proaxia\\\/\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/proaxia-consulting-group\\\/\",\"https:\\\/\\\/www.instagram.com\\\/proaxia.group\",\"https:\\\/\\\/www.youtube.com\\\/@proaxia\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/101135605\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/proaxia-group.com\\\/en\\\/#\\\/schema\\\/person\\\/d862d726c8400eed6bb1419875b14741\",\"name\":\"Jan Loehe\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/5ad97f40c639ad456732243faa9f4723a17906b0f2792862b471f9f0836da4b4?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/5ad97f40c639ad456732243faa9f4723a17906b0f2792862b471f9f0836da4b4?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/5ad97f40c639ad456732243faa9f4723a17906b0f2792862b471f9f0836da4b4?s=96&d=mm&r=g\",\"caption\":\"Jan Loehe\"},\"url\":\"https:\\\/\\\/proaxia-group.com\\\/en\\\/author\\\/jan-loehe\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"AI in Customer Service - proaxia consulting group","description":"AI in Customer Service with SAP: Less manual work, faster response times, higher first-contact resolution rates. Learn how Business AI in SAP Service Cloud V2 is transforming the service process in the mechanical and plant engineering industry.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/proaxia-group.com\/en\/ai-in-customer-service\/","og_locale":"en_US","og_type":"article","og_title":"AI in Customer Service","og_description":"AI in Customer Service with SAP: Less manual work, faster response times, higher first-contact resolution rates. Learn how Business AI in SAP Service Cloud V2 is transforming the service process in the mechanical and plant engineering industry.","og_url":"https:\/\/proaxia-group.com\/en\/ai-in-customer-service\/","og_site_name":"proaxia consulting group","article_publisher":"https:\/\/www.facebook.com\/proaxia\/","article_published_time":"2026-06-26T11:20:04+00:00","article_modified_time":"2026-06-29T06:48:12+00:00","og_image":[{"width":1024,"height":724,"url":"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/AI-in-Customer-Service-Blog-Header-1024x724.png","type":"image\/png"}],"author":"Jan Loehe","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Jan Loehe","Est. reading time":"138 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/proaxia-group.com\/en\/ai-in-customer-service\/#article","isPartOf":{"@id":"https:\/\/proaxia-group.com\/en\/ai-in-customer-service\/"},"author":{"name":"Jan Loehe","@id":"https:\/\/proaxia-group.com\/en\/#\/schema\/person\/d862d726c8400eed6bb1419875b14741"},"headline":"AI in Customer Service","datePublished":"2026-06-26T11:20:04+00:00","dateModified":"2026-06-29T06:48:12+00:00","mainEntityOfPage":{"@id":"https:\/\/proaxia-group.com\/en\/ai-in-customer-service\/"},"wordCount":27567,"commentCount":0,"publisher":{"@id":"https:\/\/proaxia-group.com\/en\/#organization"},"image":{"@id":"https:\/\/proaxia-group.com\/en\/ai-in-customer-service\/#primaryimage"},"thumbnailUrl":"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/AI-in-Customer-Service-Blog-Header.png","articleSection":["Service &amp; Asset Management"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/proaxia-group.com\/en\/ai-in-customer-service\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/proaxia-group.com\/en\/ai-in-customer-service\/","url":"https:\/\/proaxia-group.com\/en\/ai-in-customer-service\/","name":"AI in Customer Service - proaxia consulting group","isPartOf":{"@id":"https:\/\/proaxia-group.com\/en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/proaxia-group.com\/en\/ai-in-customer-service\/#primaryimage"},"image":{"@id":"https:\/\/proaxia-group.com\/en\/ai-in-customer-service\/#primaryimage"},"thumbnailUrl":"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/AI-in-Customer-Service-Blog-Header.png","datePublished":"2026-06-26T11:20:04+00:00","dateModified":"2026-06-29T06:48:12+00:00","description":"AI in Customer Service with SAP: Less manual work, faster response times, higher first-contact resolution rates. Learn how Business AI in SAP Service Cloud V2 is transforming the service process in the mechanical and plant engineering industry.","breadcrumb":{"@id":"https:\/\/proaxia-group.com\/en\/ai-in-customer-service\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/proaxia-group.com\/en\/ai-in-customer-service\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/proaxia-group.com\/en\/ai-in-customer-service\/#primaryimage","url":"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/AI-in-Customer-Service-Blog-Header.png","contentUrl":"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/AI-in-Customer-Service-Blog-Header.png","width":2245,"height":1587},{"@type":"BreadcrumbList","@id":"https:\/\/proaxia-group.com\/en\/ai-in-customer-service\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Startseite","item":"https:\/\/proaxia-group.com\/en\/"},{"@type":"ListItem","position":2,"name":"AI in Customer Service"}]},{"@type":"WebSite","@id":"https:\/\/proaxia-group.com\/en\/#website","url":"https:\/\/proaxia-group.com\/en\/","name":"proaxia consulting group","description":"Dealer management system und Seamless service","publisher":{"@id":"https:\/\/proaxia-group.com\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/proaxia-group.com\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/proaxia-group.com\/en\/#organization","name":"proaxia consulting group","url":"https:\/\/proaxia-group.com\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/proaxia-group.com\/en\/#\/schema\/logo\/image\/","url":"https:\/\/proaxia-group.com\/wp-content\/uploads\/2025\/10\/proaxia_black_value.jpg","contentUrl":"https:\/\/proaxia-group.com\/wp-content\/uploads\/2025\/10\/proaxia_black_value.jpg","width":639,"height":237,"caption":"proaxia consulting group"},"image":{"@id":"https:\/\/proaxia-group.com\/en\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/proaxia\/","https:\/\/www.linkedin.com\/company\/proaxia-consulting-group\/","https:\/\/www.instagram.com\/proaxia.group","https:\/\/www.youtube.com\/@proaxia","https:\/\/www.linkedin.com\/company\/101135605"]},{"@type":"Person","@id":"https:\/\/proaxia-group.com\/en\/#\/schema\/person\/d862d726c8400eed6bb1419875b14741","name":"Jan Loehe","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/5ad97f40c639ad456732243faa9f4723a17906b0f2792862b471f9f0836da4b4?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/5ad97f40c639ad456732243faa9f4723a17906b0f2792862b471f9f0836da4b4?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/5ad97f40c639ad456732243faa9f4723a17906b0f2792862b471f9f0836da4b4?s=96&d=mm&r=g","caption":"Jan Loehe"},"url":"https:\/\/proaxia-group.com\/en\/author\/jan-loehe\/"}]}},"_links":{"self":[{"href":"https:\/\/proaxia-group.com\/en\/wp-json\/wp\/v2\/posts\/16615","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/proaxia-group.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/proaxia-group.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/proaxia-group.com\/en\/wp-json\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"https:\/\/proaxia-group.com\/en\/wp-json\/wp\/v2\/comments?post=16615"}],"version-history":[{"count":18,"href":"https:\/\/proaxia-group.com\/en\/wp-json\/wp\/v2\/posts\/16615\/revisions"}],"predecessor-version":[{"id":16641,"href":"https:\/\/proaxia-group.com\/en\/wp-json\/wp\/v2\/posts\/16615\/revisions\/16641"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/proaxia-group.com\/en\/wp-json\/wp\/v2\/media\/16578"}],"wp:attachment":[{"href":"https:\/\/proaxia-group.com\/en\/wp-json\/wp\/v2\/media?parent=16615"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/proaxia-group.com\/en\/wp-json\/wp\/v2\/categories?post=16615"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/proaxia-group.com\/en\/wp-json\/wp\/v2\/tags?post=16615"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}