{"id":20697,"date":"2026-10-09T14:40:24","date_gmt":"2026-10-09T12:40:24","guid":{"rendered":"https:\/\/proaxia-group.com\/sap-field-service-asset-management\/"},"modified":"2026-10-14T11:27:19","modified_gmt":"2026-10-14T09:27:19","slug":"sap-field-service-asset-management","status":"publish","type":"page","link":"https:\/\/proaxia-group.com\/en\/sap-field-service-asset-management\/","title":{"rendered":"SAP Field Service & Asset Management"},"content":{"rendered":"

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SAP Field Service & Asset Management<\/h1><\/span>
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Proactively Plan and Execute Service,
Maintenance, and Projects<\/h2><\/div><\/div><\/div>
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Bring together your work queue, skilled workers, and service processes\u2014from capacity planning and scheduling to execution and feedback in SAP.<\/p>\n

With SAP Field Service & Asset Management<\/strong> and proaxia, you can integrate the software\u2019s capabilities into your daily work. We support you in process design, SAP integration, implementation, and training\u2014ensuring that scheduling, technicians, and back-office staff work together seamlessly.<\/p>\n<\/div>

Let’s talk about your project<\/span><\/a><\/div><\/div><\/div><\/div><\/div>

What is SAP Field Service and Asset Management?<\/h2><\/div><\/div><\/div>
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Source: SAP SE, as of October 12, 2026 <\/em><\/p>\n<\/div><\/div><\/div>

SAP Field Service and Asset Management<\/strong>, or SAP FSA<\/strong> for short, integrates workload and capacity planning, scheduling, resource allocation, and mobile execution for service and asset processes. The solution supports both customer-specific service calls and operational work on facilities and equipment. <\/p>\n

Starting with Release 2605, the solution previously known as SAP Field Service Management (SAP FSM)<\/strong> will continue under the name SAP Field Service and Asset Management. This enhancement broadens the focus from individual service planning to the relationship between workload, available capacity, and execution. <\/p>\n

proaxia helps you implement these features in your company: Which SAP order model best reflects your work? How do you allocate capacity between day-to-day operations and longer-term assignments? How does FSA Mobile support your technicians in their field work? And which follow-up processes should the feedback trigger in the backend? <\/p>\n

The focus is not on activating individual functions, but on a seamless service process.<\/strong><\/p>\n<\/div><\/div><\/div><\/div><\/div>

Your Business Benefits with SAP FSA and proaxia<\/h2><\/div><\/div><\/div>
<\/i>

Make More Targeted Use of Capacity<\/h3><\/div>

Work together to assess upcoming tasks, available teams, and required skills. This will give you a better foundation for identifying bottlenecks and allocating capacity among short-term needs, recurring tasks, and longer-term assignments. <\/p>\n<\/div><\/div><\/div>

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Plan Appointments More Reliably<\/h3><\/div>

Align priorities, qualifications, and scheduling rules with your service organization. Effective scheduling takes into account not only the individual appointment but also the conditions necessary for realistic execution. <\/p>\n<\/div><\/div><\/div>

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Close More Cases During the First Visit<\/h3><\/div>

Lay the groundwork for a higher first-time fix rate: the right skilled workers, the necessary data, and a well-coordinated supply of materials. proaxia combines this goal with concrete improvements in planning and execution.<\/p>\n<\/div><\/div><\/div>

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Supporting Technicians in Their Day-to-Day Work<\/h3><\/div>

Align information provision, mobile workflows, and forms with your teams\u2019 actual tasks. This ensures that the focus is not on additional data entry, but rather on structured execution and actionable documentation.<\/p>\n<\/div><\/div><\/div>

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Less effort required to close a deal<\/h3><\/div>

Make status information, times, materials, and work results available for further processing. Coordinated reporting processes support the back office and help reduce the effort required between the completion of work and the finalization of an order.<\/p>\n<\/div><\/div><\/div>

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Engage customers more easily<\/h3><\/div>

Streamline service requests, appointment scheduling, and access to status information. With SAP FSA\u2019s self-service features and optional extensions, you can design digital touchpoints tailored to your service offerings.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

Planning for Various Service and Asset Tasks<\/h2><\/div><\/div><\/div>
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Source: SAP SE, as of October 12, 2026 <\/em><\/p>\n<\/div><\/div><\/div>

A short repair assignment poses different challenges than routine maintenance, plant maintenance, or a commissioning project lasting several days. Assignments carried out under performance-based service contracts must also be coordinated with the available skilled personnel and resources. <\/p>\n

Together with you, we establish the connection between long-term planning and daily scheduling. We take a holistic view of capacities, qualifications, deadlines, and material requirements\u2014before assigning a specific task to a technician.
\nAfter completion, the necessary feedback is incorporated into future planning and the associated SAP processes. This ensures that day-to-day operations, maintenance, installations, and service projects remain interconnected.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

SAP FSA Mobile \u2013 From Work Schedule to On-Site Execution<\/h2><\/div><\/div><\/div>

Whether it’s maintenance, repairs, installation, or assignments lasting several days: Your technicians need the right information, clear step-by-step instructions, and easy ways to provide feedback. SAP FSA Mobile<\/strong> links scheduling with actual execution\u2014even offline.<\/p>\n<\/div><\/div><\/div>

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Source: SAP SE, as of October 12, 2026 <\/em><\/p>\n<\/div><\/div><\/div>

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Everything You Need for a Service Call<\/h3><\/div>

Job, customer, and equipment information; guided workflows, checklists, and Smartforms; photos; barcode and QR code scans; and time, material, and expense tracking. This ensures that the essential information and functions are readily available to the technician.<\/p>\n<\/div><\/div><\/div>

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AI Support Directly for Technicians<\/h3><\/div>

AI-generated summaries of equipment and past activities help you quickly grasp service history, work performed, and relevant insights\u2014without having to wade through numerous reports.<\/p>\n<\/div><\/div><\/div>

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Expandable to suit your processes<\/h3><\/div>

SAP FSA Mobile is more than just a standard app. Using mobile web containers, suitable additional web applications\u2014such as Progressive Web Apps (PWAs)\u2014can be integrated. proaxia designs such extensions for specific customer processes and integrates them into the existing SAP landscape.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

SAP FSA Features: From Capacity Planning to Confirmation<\/h2><\/div><\/div><\/div>

<\/i><\/i><\/span>Planning Workload and Capacity Proactively<\/span><\/a><\/h3><\/div>
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What tasks are on the agenda for the coming weeks? What teams and skills are needed? And where are bottlenecks emerging? <\/p>\n

SAP FSA already supports demand and capacity planning as well as detailed scheduling and resource allocation. proaxia integrates these capabilities with your business processes and creates the appropriate data foundation for proactive workforce planning. <\/p>\n

The proaxia FSA Cloud Connector already provides integration capabilities between SAP FSA and the SAP backend. These capabilities are continuously expanded in line with the ongoing development of FSA Cloud features. We coordinate the specific scope of integration on a release- and project-specific basis.<\/p>\n<\/a>\n

Source: SAP SE, as of October 12, 2026<\/em><\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>AI-Powered Scheduling and Planning for Field Service<\/span><\/a><\/h3><\/div>
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Effective resource planning requires clear rules and an appropriate database. Together, we\u2019ll tailor qualifications, priorities, master data, and planning rules to your service organization. <\/p>\n

Rule-based or AI-powered planning functions are used wherever they provide meaningful support for your day-to-day scheduling tasks. Routes and schedules are determined based on the requirements of each specific assignment. <\/p>\n

This provides support for specific planning decisions\u2014rather than automation whose results don’t align with your processes.<\/p>\n<\/a>\n

Source: SAP SE, as of October 12, 2026<\/em><\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Plan for longer-term project and installation assignments<\/span><\/a><\/h3><\/div>
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Installations, commissioning, and project-related assignments that span several days require more detailed planning than a single-day job.<\/p>\n

Using SAP FSA Planning, Dispatching, and Capacity Management, we organize work packages, assignment periods, qualifications, and resource allocation. This allows us to coordinate longer-term assignments with daily scheduling and available capacity. <\/p>\n

For PS- or PP-based processes, we also verify that they are properly mapped and integrated with the SAP backend.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Mobile Version with SAP FSA Mobile<\/span><\/a><\/h3><\/div>
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SAP FSA Mobile delivers work orders, asset and equipment information, and the corresponding work steps directly to your technicians.<\/strong><\/p>\n

Guided workflows, Smartforms, and checklists support consistent and efficient on-site execution. Times, materials, expenses, measurements, notes, photos, and other attachments can be recorded directly during the assignment. <\/p>\n

Technicians can continue their work even without an Internet connection. As soon as a connection is reestablished, FSA Mobile synchronizes the data that has been recorded. We define which functions, fields, and confirmations are used in the \u201cFit-to-Standard\u201d specification for the specific process. <\/p>\n

Depending on the target architecture, SAP Service and Asset Manager or an existing mobile solution may also be considered. We are evaluating these possibilities as complementary architectural options.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Smartforms for Structured Work and Actionable Results<\/span><\/a><\/h3><\/div>
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Maintenance, commissioning, acceptance, or service report: Different tasks require different information.<\/p>\n

We tailor Smartforms to specific work steps and link the data entry process to the required backend result. This ensures that forms not only support on-site documentation but also facilitate subsequent processing within the overall workflow.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Using Status and Feedback to Make Better Decisions<\/span><\/a><\/h3><\/div>
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What information does the scheduling department need for the next planning cycle? What does the back office need for further order processing? And what results are relevant to service management? <\/p>\n

Together, we define the necessary feedback and make order status, times, and materials available within the agreed-upon process. Reports should support operational decisions\u2014rather than simply displaying additional data. <\/p>\n

Review times and materials together<\/strong><\/p>\n

Technicians record their hours, materials, expenses, and other job-related information during or after their assignments.<\/p>\n

In the Time and Material Journal<\/strong>, the back office reviews the entries that have been recorded. These entries can be approved, rejected, or returned to the technician with a request for corrections. After the corrections are made, the information is resubmitted and reviewed. <\/p>\n

This creates a transparent review, approval, and correction process between the field staff and the back office. Approved data can then be processed further in the designated SAP follow-up processes.<\/p>\n<\/a>\n

Source: SAP SE, as of October 12, 2026<\/em><\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Coordinate internal teams and external service partners<\/span><\/a><\/h3><\/div>
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External resources should not result in separate processes. proaxia coordinates roles, responsibilities, and handoffs between your organization and external service partners. <\/p>\n

When using Crowd Service<\/strong>, we consider not only scheduling but also the necessary backend processes and, if applicable, procurement. This ensures that collaboration with external resources remains integrated into the service delivery process.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div>

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Targeted Expansion of SAP FSA: Customer Portal and Material Planning<\/h2><\/div><\/div><\/div>

Customer Self-Service:
Transforming It into a More Comprehensive Service Portal with proaxia CSS<\/h3><\/div>

SAP FSA offers its own customer self-service features<\/strong>, such as for service requests, scheduling appointments, and checking status information. For companies that want to engage their customers beyond individual service calls, the proaxia Customer Service Suite <\/strong>(CSS<\/strong>) expands these capabilities.<\/p>\n

The service portal links customer inquiries and equipment information with service history, recurring services, appointment scheduling, and document exchange. This provides customers with digital access to the service information relevant to them and to the status of their requests.<\/p>\n

Preconfigured integrations instead of building a portal from scratch:<\/strong> SAP and FSA connections make it easier to get started. We determine which CSS modules, permissions, workflows, and backend connections to use during the Fit-to-Standard process.<\/p>\n

A streamlined start is also possible\u2014for example, with digital appointment booking and rescheduling via CSS Lite.<\/p>\n<\/div>

Discover the Customer Service Suite and its self-service modules<\/span><\/a><\/div><\/div><\/div>

Plan Material Requirements Directly in SAP FSA: proaxia FCM<\/h3><\/div>

Simply assigning the right technicians is not enough if the necessary components are missing. With the proaxia Field Service Component Manager<\/strong>( FCM<\/strong>), dispatchers can manage material requirements directly in the FSA planning and scheduling dashboard. <\/p>\n

No in-depth knowledge of the SAP backend is required. In the documented CS and PM scenarios<\/strong>, changes are synchronized with the SAP backend via the proaxia FSA Cloud Connector. This creates a closer integration between material planning, resource allocation, and the order process. <\/p>\n

FCM is a complementary solution with its own set of features and implementation scope.<\/strong> It is not automatically included in every FSA implementation or starter package.<\/p>\n<\/div>

Get Started with Material Planning Using the Field Service Component Manager<\/span><\/a><\/div><\/div><\/div><\/div><\/div>

Why Choose proaxia for Your SAP FSA Consulting and Implementation?<\/h2><\/div><\/div><\/div>
<\/i>

Process and Integration Expertise from a Single Source<\/h3><\/div>

As the developers of the proaxia FSA Cloud Connector<\/strong>, we understand the connection between SAP order models, planning, scheduling, execution, and backend processing.<\/p>\n

At the same time, we support integrations using the appropriate standard SAP approach. The architectural decision is based on your processes and your system landscape\u2014not on a blanket commitment to a single connector.<\/p>\n<\/div><\/div><\/div>

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A structured approach with a clearly defined scope<\/h3><\/div>

Using our implementation framework and the FSA Starter Kit, we define a practical initial scope.<\/p>\n

Solution demonstrations, standardization, configuration, integration, and training are planned collaboratively. This ensures that it is clear early on which processes will be implemented, what prerequisites exist, and where additional services may be required.<\/p>\n<\/div><\/div><\/div>

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The Right SAP Order Model for Your Work<\/h3><\/div>

SAP S\/4HANA Service is an important approach, but it is not a prerequisite for every FSA process.<\/p>\n

Maintenance orders from PM, project structures from PS, or supported PP scenarios can also represent service, installation, and project work. For SD-driven service processes, we are considering a suitable target state; the direct PCC integration of SD orders should be taken into account as a planned enhancement.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

SAP FSA Integration: Tailored to Your SAP Environment<\/h2><\/div><\/div><\/div>

Seamless integration involves more than just providing feedback after an assignment. Order fulfillment, scheduling, staff assignment, and subsequent backend processing must all work together seamlessly. <\/p>\n

Depending on the system environment and process, there are two standardized methods available for this.<\/p>\n<\/div><\/div><\/div>

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Integration via the proaxia FSA Cloud Connector<\/h3><\/div>

The proaxia FSA Cloud Connector<\/strong> connects SAP FSA with SAP ECC, as well as SAP S\/4HANA On-Premise and Private Edition<\/strong>.<\/p>\n

We will assess which order models and process steps to integrate based on your specific requirements. In doing so, we will consider both the operational work in FSA and its integration with the SAP backend.<\/p>\n<\/div>

Discover the features of the proaxia FSA Cloud Connector<\/span><\/a><\/div><\/div><\/div>

Integration Using the Standard SAP Method<\/h3><\/div>

Alternatively, we will evaluate the appropriate SAP standard integration<\/strong>. For SAP S\/4HANA Cloud Public Edition<\/strong>, the corresponding SAP standard path is used, since PCC does not support this edition. <\/p>\n

In supported private and on-premises environments, the selection depends on the scope of the process, extensions, and operational requirements. PCC is therefore not automatically a prerequisite for implementing SAP FSA.<\/strong><\/p>\n<\/div>

White Paper: Comparing SAP FSA Integration with SAP ERP<\/span><\/a><\/div><\/div><\/div>

Connect Specific Utilities Processes to SAP FSA<\/h3><\/div>

For utility companies, we address workforce planning, scheduling, and the integration with meter reading and device processes separately.<\/p>\n

Our Meter-to-Cash page demonstrates how SAP FSA and PCC integrate the planning, mobile execution, and integration of meter and device processes with SAP Utilities.<\/p>\n<\/div>

Learn About Meter-to-Cash with SAP FSA and PCC<\/span><\/a><\/div><\/div><\/div>
<\/a><\/div><\/div>

Continuous Development:<\/strong> The proaxia FSA Cloud Connector is continuously adapted to new SAP FSA features and integration requirements. The available functionality is determined based on the release in use and the respective SAP landscape. Additional planned enhancements, such as direct SD order integration, can be found in the PCC roadmap<\/strong>.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

Getting Started: The proaxia FSA Starter Pack<\/h2><\/div><\/div><\/div>

Implement SAP FSA Using a Defined Standard Process<\/h3><\/div>

Package price: 99,000 EUR<\/strong>
\nPlanned go-live: 9\u201312 weeks for the agreed-upon standard scope.<\/strong><\/p>\n

The FSA Starter Package provides a clearly defined introduction to technician scheduling and mobile execution<\/strong>. Together, we\u2019ll determine which processes, master data, and integration scenarios are needed for your initial production scope.<\/p>\n<\/div><\/div><\/div>

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What features are included in the starter package?<\/h3><\/div><\/div><\/div>
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\n\n\n\n\n\n\n\n\n\n\n
Section<\/th>\nContent included in the agreed-upon standard scope<\/th>\n<\/tr>\n<\/thead>\n
Master Data<\/td>\nThe master data required for the defined process.<\/td>\n<\/tr>\n
Planning and Scheduling<\/td>\nAutomatic and manual planning for the agreed-upon deployment process.<\/td>\n<\/tr>\n
FSA Mobile<\/td>\nMobile order processing, guided workflows, and digital field reports included in the agreed-upon standard scope<\/td>\n<\/tr>\n
Digital Forms<\/td>\nSmartforms for the intended workflow steps.<\/td>\n<\/tr>\n
Feedback<\/td>\nReview and approval of the recorded results.<\/td>\n<\/tr>\n
Basic AI Scenarios<\/td>\nAppropriate functions within the agreed-upon and licensed scope.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/div><\/div>

The specific details will be determined during the scoping phase.<\/p>\n<\/div><\/div><\/div>

From the Solution Demo to Go-Live<\/h3><\/div>

Demo and Fit-to-Standard:<\/strong> We demonstrate the solution and align your requirements with the intended standard process. This results in the agreed-upon project scope. <\/p>\n

Setup, Configuration, and Integration:<\/strong> SAP FSA is set up and connected to the agreed-upon SAP backend process\u2014for example, SAP S\/4HANA Service or relevant EAM, PS, PP, or ECC CS\/PM scenarios.<\/p>\n

Project Support and Training:<\/strong> Project coordination and training for administrators and key users accompany the implementation. Go-live support facilitates the transition to production use.<\/p>\n<\/div><\/div><\/div>

A clearly defined starting point \u2014 no unlimited project scope<\/h3><\/div>

Additional requirements for planning and integration that go beyond the agreed-upon standard scope, complex PS\/PP or SD scenarios, and alternative mobile applications are not automatically included in the package price.<\/p>\n

The price and timeline apply to the agreed-upon scope of work. Prerequisites and any additional services that may be required will be clarified before the contract is awarded.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

Are you already using SAP FSA? Make targeted improvements to your existing processes<\/h2><\/div><\/div><\/div>
<\/span><\/div><\/div><\/div>

Not every project begins with a new implementation. Perhaps you\u2019re currently experiencing bottlenecks in planning, mobile data entry, SAP integration, or collaboration with the back office.
\nTogether, we\u2019ll identify the areas that need attention and determine the appropriate next step. The focus is on making better use of existing functions and closing specific process gaps.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

References: SAP FSA in Interaction with Processes and People<\/h2><\/div><\/div><\/div>

Albstadtwerke: Mobile Maintenance and Integrated Field Service<\/h3><\/div>

Albstadtwerke, in collaboration with proaxia, has replaced paper-based service and maintenance procedures with digital processes.<\/p>\n

The implementation of SAP Field Service Management\u2014now known as SAP FSA\u2014and PCC integrated mobile work with the existing SAP ECC landscape. Feedback, checklists, and status information support collaboration between scheduling, technical staff, and the back office.<\/p>\n<\/div>

Read the Albstadtwerke Reference<\/span><\/a><\/div><\/div><\/div>
<\/span><\/div><\/div><\/div>

EOS: Connecting Global Service Processes<\/h3><\/div>

EOS has integrated proaxia, SAP Service Cloud, SAP FSA, and SAP S\/4HANA into a unified service landscape.<\/p>\n

This case study demonstrates how customer service, mobile execution, and backend systems can be designed in tandem. Standardized processes and a unified information base support collaboration among global service teams.<\/p>\n<\/div>

Read the EOS Reference<\/span><\/a><\/div><\/div><\/div>
<\/span><\/div><\/div><\/div>

INICOM: Digital Appointment Scheduling with CSS Lite<\/h3><\/div>

INICOM is expanding its existing field service solution with proaxia CSS Lite<\/strong>. Customers can select or reschedule service appointments through a digital self-service channel. <\/p>\n

This example illustrates a targeted approach to digital customer interaction: Appointment scheduling is integrated with resource planning, reducing the manual effort required for coordination.<\/p>\n<\/div>

Read the INICOM Reference<\/span><\/a><\/div><\/div><\/div>
<\/span><\/div><\/div><\/div><\/div><\/div>

Frequently Asked Questions About SAP Field Service & Asset Management<\/h2><\/div><\/div><\/div>

<\/i><\/i><\/span>What is the difference between SAP FSM and SAP FSA?<\/span><\/a><\/h3><\/div>
\n

As of Release 2605, the product name is SAP Field Service and Asset Management<\/strong>. The solution, previously known as SAP Field Service Management or SAP FSM, will continue to be developed under the new name. <\/p>\n

Older terminology may still appear in existing installations, contracts, and documentation. For your project, we will therefore consider the actual scope of functions and licenses in use.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>What else does proaxia offer in addition to the SAP software?<\/span><\/a><\/h3><\/div>
\n

proaxia designs the necessary processes, sets up SAP FSA, and integrates the relevant SAP backend workflows. In addition, we provide support for testing, training, and go-live, as well as targeted enhancements as needed. <\/p>\n

The key is that scheduling staff, technicians, and back-office personnel can use the results in their day-to-day work.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Do we have to switch to SAP S\/4HANA first in order to use SAP FSA?<\/span><\/a><\/h3><\/div>
\n

Not necessarily. PCC provides an integration path for supported SAP ECC scenarios. <\/p>\n

How such an approach fits into your S\/4HANA planning will be determined based on the existing process model and the future target architecture.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Do we always need the proaxia FSA Cloud Connector for SAP FSA?<\/span><\/a><\/h3><\/div>
\n

No. The appropriate standardized integration approach depends on the backend, the scope of the process, extensions, and operational requirements. <\/p>\n

PCC supports SAP ECC as well as SAP S\/4HANA On-Premise and Private Edition. PCC is not an option for SAP S\/4HANA Cloud Public Edition; in this case, the appropriate SAP standard path is used.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Is SAP FSA suitable for installations and assignments lasting several days?<\/span><\/a><\/h3><\/div>
\n

Yes. With its planning, dispatching, and capacity management features, SAP FSA also supports longer installations, commissioning projects, and project-based assignments. <\/p>\n

proaxia manages the planning of work packages, deployment periods, qualifications, and available resources. For PS- or PP-based processes, we verify the appropriate mapping to the SAP backend and the required scope of integration.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Is SAP S\/4HANA Service a prerequisite for SAP FSA?<\/span><\/a><\/h3><\/div>
\n

Not for every scenario. The appropriate order model depends on your business process. Documented PM, PS, and supported PP integrations may also be relevant. <\/p>\n

The direct PCC integration of SD sales orders is a planned enhancement and will be taken into account accordingly in the architecture and implementation planning.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Do we need to launch a new mobile app?<\/span><\/a><\/h3><\/div>
\n

FSA Mobile is the primary mobile application for SAP Field Service and Asset Management. It supports technicians in mobile order processing with guided workflows, checklists, Smartforms, and offline capabilities. <\/p>\n

Existing mobile applications or SAP Service and Asset Manager can still be considered, depending on the target architecture. We will evaluate whether these alternatives are appropriate based on your processes and technical requirements.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Can we make targeted improvements to an existing SAP FSA solution?<\/span><\/a><\/h3><\/div>
\n

Yes. The starting point may be specific challenges related to planning, mobile data collection, integration, or collaboration with the back office. <\/p>\n

Together, we determine which process improvement represents the next logical step. A complete overhaul is not automatically necessary for this.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>What does CSS offer that SAP FSA's Customer Self-Service does not?<\/span><\/a><\/h3><\/div>
\n

SAP FSA already offers self-service features for select customer interactions and appointments.<\/p>\n

The proaxia Customer Service Suite expands these capabilities into a more comprehensive service portal\u2014including modules for equipment, service requests, service history, recurring services, and documents. The SAP integrations are preconfigured; the specific scope is determined jointly.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Can schedulers plan materials directly in SAP FSA?<\/span><\/a><\/h3><\/div>
\n

Yes, using the proaxia add-on solution, Field Service Component Manager<\/strong>(FCM). FCM allows you to manage material requirements directly in the FSA planning and scheduling dashboard. <\/p>\n

In supported CS\/PM scenarios, synchronization with the SAP backend takes place via PCC. FCM has its own set of functions and implementation scope.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>How are support and additional expert assistance organized?<\/span><\/a><\/h3><\/div>
\n

Standard product support follows the applicable SAP support process.<\/p>\n

Additional proaxia expert support for SAP FSA and PCC can be purchased separately on a pay-as-you-go basis<\/strong> or through a second-level support contract<\/strong>. Our sales team will work with you to determine the right service model.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>

Bring Planning and Execution Together in Your Service<\/h2><\/div><\/div><\/div>
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Continents<\/div><\/div><\/div>
0<\/span>+<\/span><\/div>
Years of experience<\/div><\/div><\/div>
0<\/span>+<\/span><\/div>
Business Customers<\/div><\/div><\/div>
0<\/span>K<\/span><\/div>
Happy users<\/div><\/div><\/div><\/div><\/div><\/div>

Would you like to implement SAP FSA or get more out of your existing solution?<\/strong><\/p>\n

Discuss your processes, your SAP landscape, and the improvements you hope to achieve with your next steps. Together, we\u2019ll examine planning, scheduling, mobile execution, and backend processing\u2014and define a suitable starting point for your organization.<\/p>\n<\/div><\/div><\/div>

Discuss the project<\/span><\/a><\/div>