{"id":19222,"date":"2026-08-31T08:21:44","date_gmt":"2026-08-31T06:21:44","guid":{"rendered":"https:\/\/proaxia-group.com\/service-ai-opportunity-workshop\/"},"modified":"2026-08-31T14:10:20","modified_gmt":"2026-08-31T12:10:20","slug":"service-ai-opportunity-workshop","status":"publish","type":"page","link":"https:\/\/proaxia-group.com\/en\/service-ai-opportunity-workshop\/","title":{"rendered":"Service AI Opportunity Workshop"},"content":{"rendered":"

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Service AI Opportunity Workshop<\/h1><\/span>
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proaxia <\/span>Service <\/span>AI<\/span> Discovery Series<\/span><\/h2><\/div><\/div><\/div>
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One service domain. One prioritized AI roadmap. One day. <\/h2><\/div><\/div><\/div>

The Service AI Opportunity Workshop for service and IT decision-makers who want to know where AI is truly worthwhile in their service area.<\/p>\n<\/div><\/div><\/div>

You\u2019ve probably already heard about individual AI features in your SAP landscape. What you\u2019ll gain after this one-day workshop: an evaluated, prioritized AI roadmap with assigned responsibilities for your entire service domain\u2014and, for every idea it contains, a clear answer to the question that usually remains unresolved in most AI discussions: configure or develop? <\/p>\n<\/div>

Download the flyer<\/span><\/a><\/div><\/div><\/div>
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The Problem That Individual AI Feature Lists Can’t Solve<\/h2><\/div><\/div><\/div>
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Customer Service, Technical Service, Field Service, Replacement Parts, Maintenance\u2014in an asset-intensive service organization, these processes are interconnected. This is precisely why many AI initiatives fail not because of the technology, but because of a lack of prioritization that extends beyond individual processes: a single feature is activated, while the actual impact lies in an entirely different role or at a system boundary between S\/4, FSM, and Service Cloud. Or, custom development is undertaken for features that SAP has long made configurable as Business AI\u2014or, conversely, there is a reliance on standard solutions where a custom solution is actually needed. <\/p>\n<\/div><\/div><\/div>

The question isn’t “Do we have AI?” but rather “Where in our domain does AI demonstrably make a difference today\u2014
\u2014and which of those aspects can we configure rather than build?”<\/p>\n<\/div><\/div><\/div><\/div><\/div>

What You’ll Have in Your Hands After One Day<\/h2><\/div><\/div><\/div>