{"id":17585,"date":"2026-07-16T14:53:08","date_gmt":"2026-07-16T12:53:08","guid":{"rendered":"https:\/\/proaxia-group.com\/?page_id=17585"},"modified":"2026-07-16T14:53:09","modified_gmt":"2026-07-16T12:53:09","slug":"the-2030-deadline-for-customer-service","status":"publish","type":"page","link":"https:\/\/proaxia-group.com\/en\/the-2030-deadline-for-customer-service\/","title":{"rendered":"The 2030 Deadline for Customer Service"},"content":{"rendered":"

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The 2030 Clock
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Check out the white paper: Why being live on SAP S\/4HANA isn’t the finish line for your service business<\/h2><\/div><\/div><\/div>
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Many companies view the transition to SAP S\/4HANA as the culmination of their service transformation. However, those who continue to use the classic SAP Customer Service have not yet fully modernized their service operations. The solution is operated within a time-limited compatibility scope, whose usage rights\u2014depending on the respective contract and operating model\u2014will expire at the end of 2030 or the end of 2033.<\/p>\n

The transition to SAP S\/4HANA Service is much more than just a technical migration. New processes, a standalone data model, existing customizations, integrations, and historical data make this a comprehensive transformation project that must be planned well in advance.<\/p>\n

The white paper outlines the deadlines relevant to different starting points, the risks associated with waiting too long, and how companies can use the coming years to strategically develop their service business.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

What can you expect to find in the white paper?<\/h2><\/div><\/div><\/div>

<\/i><\/i><\/span>Putting Your Deadline in Perspective<\/span><\/a><\/h4><\/div>
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Find out which deadlines apply to classic SAP Customer Service, SAP CRM Service, and various SAP S\/4HANA operating models.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Identifying Risks to Operations and Compliance<\/span><\/a><\/h4><\/div>
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Understand the potential impact that the expiration of usage rights may have on support, regulatory changes, interfaces, and the future viability of your system landscape.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Realistically Assess the Cost of Transformation<\/span><\/a><\/h4><\/div>
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Learn why the transition to SAP S\/4HANA Service is not just a technical update, and what role data migration, enhancements, integrations, and new processes play.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Avoiding the Costs of Waiting<\/span><\/a><\/h4><\/div>
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Identify risks early on, such as long project durations, dwindling expertise, limited partner capacity, and increasing time pressure.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Using Modernization Strategically<\/span><\/a><\/h4><\/div>
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Discover the potential of modern user interfaces, embedded AI, transparent margin analysis, new revenue models, and end-to-end service processes.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Define specific next steps<\/span><\/a><\/h4><\/div>
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This white paper shows you how to analyze your current CS footprint, develop a business vision, and create a realistic transformation roadmap.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>

Download the white paper!<\/h2><\/div><\/div><\/div>