{"id":7401,"date":"2025-07-22T03:09:13","date_gmt":"2025-07-22T01:09:13","guid":{"rendered":"https:\/\/proaxia-group.com\/portfolio-items\/evobusoptimization-of-aftersales-service\/"},"modified":"2026-03-25T07:49:53","modified_gmt":"2026-03-25T06:49:53","slug":"daimler-buses","status":"publish","type":"avada_portfolio","link":"https:\/\/proaxia-group.com\/en\/portfolio-items\/daimler-buses\/","title":{"rendered":"Daimler Buses<\/br>Optimization of aftersales service"},"content":{"rendered":"

Daimler Buses optimizes aftersales with SAP \u2013 faster, more digital, and customer-focused<\/h3><\/div>

As part of the Daimler Group, Daimler Buses stands for the highest quality in bus and coach manufacturing. To future-proof its aftersales business, Daimler Buses, together with proaxia and SAP Consulting, has built a comprehensive digital platform \u2013 based on SAP Dealer Business Management and SAP Multiresource Scheduling.<\/p>\n

At the core is an end-to-end process landscape: from vehicle reception to workshop handling and financial completion \u2013 mobile, integrated, and customer-centric. With the mobile app, NetWeaver Business Client, and intelligent resource planning, employees and customers benefit from greater efficiency and transparency in service.<\/p>\n

The result: faster processes, more time for the customer, and higher margins in the aftersales sector \u2013 with minimal need for external support in future rollouts.<\/p>\n<\/div>

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Standardized end-to-end processes<\/a><\/div>
From vehicle reception to invoicing \u2013 fully digital and seamless.<\/div><\/div>
Mobile workshop processing<\/a><\/div>
Technicians record data directly at the vehicle \u2013 mobile and in real time.<\/div><\/div>
Intelligent resource planning<\/a><\/div>
Optimized utilization of staff and workshop capacity through SAP Multiresource Scheduling.<\/div><\/div>
Increased service efficiency<\/a><\/div>
Standardized processes reduce processing times and increase utilization.<\/div><\/div>
Integrated SAP environment<\/a><\/div>
Seamless integration with SAP Dealer Business Management and NetWeaver Business Client.<\/div><\/div>
Scalable rollout model<\/a><\/div>
Low external support required for future sites and countries.<\/div><\/div><\/div><\/div><\/div>
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<\/i><\/span><\/div>
<\/i><\/span><\/div>
<\/i><\/span><\/div><\/div>
Standardized end-to-end processes<\/a><\/div>
From vehicle reception to invoicing \u2013 fully digital and seamless.<\/div><\/div>
Mobile workshop processing<\/a><\/div>
Technicians record data directly at the vehicle \u2013 mobile and in real time.<\/div><\/div>
Intelligent resource planning<\/a><\/div>
Optimized utilization of staff and workshop capacity through SAP Multiresource Scheduling.<\/div><\/div>
Increased service efficiency<\/a><\/div>
Standardized processes reduce processing times and increase utilization.<\/div><\/div>
Integrated SAP environment<\/a><\/div>
Seamless integration with SAP Dealer Business Management and NetWeaver Business Client.<\/div><\/div>
Scalable rollout model<\/a><\/div>
Low external support required for future sites and countries.<\/div><\/div><\/div><\/div><\/div>