{"id":7392,"date":"2025-08-13T06:31:47","date_gmt":"2025-08-13T04:31:47","guid":{"rendered":"https:\/\/proaxia-group.com\/portfolio-items\/belimeddigitalized-service-processes\/"},"modified":"2026-03-25T07:49:36","modified_gmt":"2026-03-25T06:49:36","slug":"belimed","status":"publish","type":"avada_portfolio","link":"https:\/\/proaxia-group.com\/en\/portfolio-items\/belimed\/","title":{"rendered":"Belimed<\/br>Digitalized service processes"},"content":{"rendered":"

Belimed digitalizes global service \u2014 standardized, integrated, and consistently focused on quality<\/h3><\/div>

As a provider of cleaning, disinfection, and sterilization solutions for medical facilities, Belimed stands for the highest standards of safety, traceability, and efficiency. To consistently uphold these standards in its global service operations, Belimed implemented SAP Field Service Management together with proaxia.<\/p>\n

The goal was to replace grown processes and disparate systems with a unified, future-ready platform. Today, more than 350 technicians in Europe, the USA, and Asia use a mobile solution that seamlessly covers every step from service execution to invoicing \u2014 including materials logistics and offline-capable service reporting.<\/p>\n

The project shows that for Belimed, digitalization means not only efficiency but above all clear structures, transparency, and the ability to meet the highest regulatory requirements \u2014 worldwide.<\/p>\n<\/div>

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Unified global service platform<\/a><\/div>
One system for all technicians \u2014 regardless of location or equipment used.<\/div><\/div>
End-to-end integration with SAP ERP<\/a><\/div>
All service and material processes are fully integrated with SAP ECC.<\/div><\/div>
Mobile capability \u2013 even offline<br><br><\/a><\/div>
Technicians work flexibly and independently of location \u2014 including digital check-out.<\/div><\/div>
Integrated spare parts management<\/a><\/div>
Ordering, handover, and returns can be managed directly from the mobile app.<\/div><\/div>
Optimized workforce scheduling<\/a><\/div>
Visual planning board for efficient allocation and improved utilization<\/div><\/div>
Compliance with regulatory requirements<\/a><\/div>
Documentation and process management in accordance with FDA and quality standards<\/div><\/div><\/div><\/div><\/div>
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<\/i><\/span><\/div>
<\/i><\/span><\/div>
<\/i><\/span><\/div><\/div>
Unified global service platform<\/a><\/div>
One system for all technicians \u2014 regardless of location or equipment used.<\/div><\/div>
End-to-end integration with SAP ERP<\/a><\/div>
All service and material processes are fully integrated with SAP ECC.<\/div><\/div>
Mobile capability \u2013 even offline<\/a><\/div>
Technicians work flexibly and independently of location \u2014 including digital check-out.<\/div><\/div>
Integrated spare parts management<\/a><\/div>
Ordering, handover, and returns can be managed directly from the mobile app.<\/div><\/div>
Optimized workforce scheduling<\/a><\/div>
Visual planning board for efficient allocation and improved utilization<\/div><\/div>
Compliance with regulatory requirements<\/a><\/div>
Documentation and process management in accordance with FDA and quality standards<\/div><\/div><\/div><\/div><\/div>
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    Unified global service platform<\/p>\n<\/div><\/li>

  • <\/i><\/span>
    End-to-end integration with SAP ERP<\/span><\/div><\/li>
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    Mobile capability \u2013 even offline<\/span><\/p>\n<\/div><\/li>
  • <\/i><\/span>
    \n

    Integrated spare parts management<\/p>\n<\/div><\/li>

  • <\/i><\/span>
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    Optimized workforce scheduling<\/p>\n<\/div><\/li>

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    Compliance with regulatory requirements<\/p>\n<\/div><\/li><\/ul><\/div><\/div><\/div>

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    global users<\/div><\/div><\/div>
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    global locations<\/div><\/div><\/div>
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    central platform<\/div><\/div><\/div><\/div>
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    We have a relatively complex service process. It was clear that we needed a reliable partner with deep expertise in service processes and SAP systems. proaxia developed the SAP FSM Cloud Connector. I believe there is currently no other partner with deeper insight into integrating the SAP Service Cloud with the SAP ERP suites.<\/p>\n<\/div><\/div><\/blockquote>

    Thomas Niederstein<\/strong>, Head Business Processes & Business Applications CC, Belimed AG<\/span><\/span><\/div><\/div><\/div><\/div>