{"id":7359,"date":"2025-08-13T06:34:58","date_gmt":"2025-08-13T04:34:58","guid":{"rendered":"https:\/\/proaxia-group.com\/portfolio-items\/oerlikon-metcointegrated-processes-solutions-for-digital-sales-service\/"},"modified":"2026-03-25T07:47:29","modified_gmt":"2026-03-25T06:47:29","slug":"oerlikon-metco","status":"publish","type":"avada_portfolio","link":"https:\/\/proaxia-group.com\/en\/portfolio-items\/oerlikon-metco\/","title":{"rendered":"Oerlikon Metco<\/br>Field Service in Real Time"},"content":{"rendered":"

Oerlikon Metco optimizes field service \u2014 digital, integrated, and future-oriented<\/h3><\/div>

As a global leader in surface solutions for thermal spraying, Oerlikon Metco is committed to the highest precision \u2014 not only in manufacturing but also in customer service. Together with proaxia, the company implemented an SAP-based field service solution that replaced paper-based processes with a fully digitalized platform.<\/p>\n

Service orders are transferred directly from SAP ERP, centrally scheduled, and automatically assigned to technicians. On-site, employees capture all relevant data \u2014 even offline \u2014 and seamlessly transfer it back into the system without media disruptions.<\/p>\n

The result: an efficient, transparent, and scalable service process that not only significantly shortens billing lead times but also lays the foundation for future after-sales innovations.<\/p>\n<\/div>

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Complete end-to-end digitalization<\/a><\/div>
From planning to billing \u2014 all service processes fully digitalized.<\/div><\/div>
Direct SAP integration<\/a><\/div>
Service orders are seamlessly transferred from SAP ERP and synchronized back.<\/div><\/div>
Offline-capable data capture<\/a><\/div>
Technicians document checklists, spare parts, and working times even without an internet connection.<\/div><\/div>
Faster service-to-cash<\/a><\/div>
Significantly reduced lead time from service delivery to billing.<\/div><\/div>
Digital customer interaction on-site<\/a><\/div>
Electronic signature and feedback directly on the technician\u2019s laptop.<\/div><\/div>
Foundation for further digitalization<\/a><\/div>
An optimal foundation for after-sales processes, digital sales, and service transparency.<\/div><\/div><\/div><\/div><\/div>
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<\/i><\/span><\/div>
<\/i><\/span><\/div>
<\/i><\/span><\/div>
<\/i><\/span><\/div>
<\/i><\/span><\/div><\/div>
Complete end-to-end digitalization<\/a><\/div>
From planning to billing \u2014 all service processes fully digitalized.<\/div><\/div>
Direct SAP integration<\/a><\/div>
Service orders are seamlessly transferred from SAP ERP and synchronized back.<\/div><\/div>
Offline-capable data capture<\/a><\/div>
Technicians document checklists, spare parts, and working times even without an internet connection.<\/div><\/div>
Faster service-to-cash<\/a><\/div>
Significantly reduced lead time from service delivery to billing.<\/div><\/div>
Digital customer interaction on-site<\/a><\/div>
Electronic signature and feedback directly on the technician\u2019s laptop.<\/div><\/div>
Foundation for further digitalization<\/a><\/div>
An optimal foundation for after-sales processes, digital sales, and service transparency.<\/div><\/div><\/div><\/div><\/div>
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    \n

    Complete end-to-end digitalization<\/p>\n<\/div><\/li>

  • <\/i><\/span>
    Direct SAP integration<\/span><\/div><\/li>
  • <\/i><\/span>
    Offline-capable data capture<\/span><\/div><\/li>
  • <\/i><\/span>
    \n

    Faster service-to-cash<\/p>\n<\/div><\/li>

  • <\/i><\/span>
    \n

    Digital customer interaction on-site<\/p>\n<\/div><\/li>

  • <\/i><\/span>
    \n

    Foundation for further digitalization<\/p>\n<\/div><\/li><\/ul><\/div><\/div><\/div>

    0<\/span>%<\/span><\/div>
    Digitalized service processing<\/div><\/div><\/div>
    ><\/span>0<\/span><\/div>
    Countries in rollout<\/div><\/div><\/div>
    <<\/span>0<\/span><\/div>
    Minute for data synchronization<\/div><\/div><\/div><\/div>
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    Our vision is to make our services more efficient and convenient for our customers through digitalization.<\/p>\n<\/div><\/div><\/blockquote>

    Dr.-Ing. Thomas Peters<\/strong>, Head of Global Customer Support Standards, Oerlikon Metco AG<\/span><\/span><\/div><\/div><\/div><\/div>