{"id":13098,"date":"2025-12-02T08:36:45","date_gmt":"2025-12-02T07:36:45","guid":{"rendered":"https:\/\/proaxia-group.com\/portfolio-items\/miba\/"},"modified":"2026-03-25T07:46:53","modified_gmt":"2026-03-25T06:46:53","slug":"miba","status":"publish","type":"avada_portfolio","link":"https:\/\/proaxia-group.com\/en\/portfolio-items\/miba\/","title":{"rendered":"MIBA Self Service Portal<\/br>Digital Innovations for Plant Maintenance with SAP FSM"},"content":{"rendered":"

Self-service across all sites \u2013 efficient, integrated and future-proof<\/h3><\/div>

MIBA AG, a globally leading industrial and technology company in the energy value chain, faced the challenge of modernizing and harmonizing its maintenance process. Previously, requests were handled largely manually, via email or in person, resulting in delays, inefficient communication and a lack of transparency. At the same time, the standard self-service module of SAP FSM did not meet MIBA\u2019s key requirements, particularly regarding process variants, usability and scalability.<\/p>\n

Together with proaxia, MIBA developed a tailored self-service portal based on the proaxia Customer Service Suite, SAP Field Service Management and the SAP Business Technology Platform. The solution digitalizes all maintenance requests, integrates seamlessly with existing backend processes and supports both site-specific and company-wide process variants. With modern UX, multilingual capabilities, a central order overview and integrated communication, the portal provides a consistent, intuitive and transparent user experience \u2014 for maintenance teams as well as internal employees.<\/p>\n

The result is a scalable platform that reduces response times, increases efficiency and forms a solid foundation for future digital enhancements in maintenance.<\/p>\n<\/div>

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Digitalized requests<\/a><\/div>
Workflows for incidents, maintenance and repairs \u2014 fully digital.<\/div><\/div>
Deep SAP integration<\/a><\/div>
REST-based integration with SAP FSM and backend processes.<\/div><\/div>
Modern UX<\/a><\/div>
Responsive portal with Microsoft Entra login for all user groups.<\/div><\/div>
Efficient communication<\/a><\/div>
Speech-to-text, Teams integration and transparent status information.<\/div><\/div>
Transparent overview<\/a><\/div>
Real-time status, filters, map and QR code functions.<\/div><\/div>
Future-proof architecture<\/a><\/div>
Scalable design for new sites and additional process variants.<\/div><\/div><\/div><\/div><\/div>
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<\/i><\/span><\/div><\/div>
Digitalized requests<\/a><\/div>
Workflows for incidents, maintenance and repairs \u2014 fully digital.<\/div><\/div>
Deep SAP integration<\/a><\/div>
REST-based integration with SAP FSM and backend processes.<\/div><\/div>
Modern UX<\/a><\/div>
Responsive portal with Microsoft Entra login for all user groups.<\/div><\/div>
Efficient communication<\/a><\/div>
Speech-to-text, Teams integration and transparent status information.<\/div><\/div>
Transparent overview<\/a><\/div>
Real-time status, filters, map and QR code functions.<\/div><\/div>
Future-proof architecture<\/a><\/div>
Scalable design for new sites and additional process variants.<\/div><\/div><\/div><\/div><\/div>
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    Digitalized requests<\/p>\n<\/div><\/li>

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    Deep SAP integration<\/p>\n<\/div><\/li>

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    Modern UX<\/p>\n<\/div><\/li>

  • <\/i><\/span>
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    Efficient communication<\/p>\n<\/div><\/li>

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    Transparent overview<\/p>\n<\/div><\/li>

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    Future-proof architecture<\/p>\n<\/div><\/li><\/ul><\/div><\/div><\/div>

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    \u00abWith the new Self Service Portal, we\u2019ve successfully transformed our fragmented and manual maintenance request processes \u2014 across all sites and within just 4 months. The intuitive user experience, faster response times, and seamless collaboration between our teams have significantly boosted operational efficiency and laid the foundation for future enhancements.\u00bb<\/p>\n<\/div><\/div><\/blockquote>

    Michael Hofmair<\/strong>, Project Manager, MIBA<\/span><\/span><\/div><\/div><\/div><\/div>