SAP Field Service
Management

Your customer service – intelligent, integrated, and innovative!

SAP Field Service
Management

Your customer service – intelligent, integrated, and innovative!

Take your service to the next level

Manage service processes intelligently –

for efficient operations and satisfied customers

Manage service processes intelligently –

for efficient operations and satisfied customers

  • Efficient scheduling – assign the right technicians with the right skills

  • Mobile support – all job information and smart forms available on-site (even offline)

  • Transparent processes – report status, time, and materials in real time

  • Higher service efficiency – reduce costs and increase productivity

  • Increase first-time fix rate – resolve issues on the first visit

SAP Field Service Management

SAP Field Service Management (FSM) is SAP’s central platform for intelligently managing field service operations, reducing costs, and sustainably improving service quality — from planning to service order feedback.

With AI-supported scheduling, technicians with the right qualifications are automatically and optimally assigned, lowering costs and increasing service quality. Through the mobile FSM app for Windows, iOS, and Android, all relevant job information, smart forms, and feedback options are available even without an active internet connection — ensuring smooth operations directly at the customer site.

Real-time information on status, time, and materials increases transparency across all service processes and enables informed decision-making. Features such as long-term planning and crowd service (external resources) expand operational flexibility and geographic reach. Thanks to open interfaces and flexible customization options, FSM integrates seamlessly into existing SAP landscapes and can be tailored to specific business requirements.

Features of SAP FSM

Features of SAP FSM

AI-powered dispatching & scheduling

Rely on intelligent, rule- and AI-based planning to assign the right resource at the right time. This increases utilization, reduces travel times, and ensures reliable compliance with service SLAs.

Real-time transparency & analytics

Monitor your field service operations in real time — either with embedded analytics in SAP FSM or through integration with SAP Analytics Cloud for company-wide dashboards and insights.

Intelligent forms

Create dynamic smart forms for tasks such as risk assessments, commissioning, approvals, or other reports — and link them directly to your work orders. Rules, mandatory fields, conditional logic, and validations ensure completeness and data quality.

Dynamic route optimization

Continuously optimize routes throughout the day to reduce empty trips and CO₂ emissions while ensuring on-time arrivals — including proactive ETA notifications for customers.

Mobile work – online and offline

Equip technicians with mobile applications that provide full access to job details, checklists and forms, material management, guided workflows, confirmations, and digital signature capabilities — boosting productivity in the field.

Efficient workforce & crowd management

Manage internal teams and external partners on a single platform. With Crowd Service, you can flexibly expand capacity and seamlessly integrate qualified service providers into your end-to-end processes — from dispatching to invoicing.

is the world’s leading implementation partner for SAP FSM

is the world’s leading implementation partner for SAP FSM

  • References from the first implementation to today
  • Developer of the FSM Cloud Connector (PCC)
  • Own framework for fast and efficient implementations
  • SAP Gold Partner and FSM Innovation Partner
  • From FSM to Seamless Service

Starterpack

  • Package price: €99,000.-
  • Go-Live: 9-12 weeks

Quick start SAP Field Service Management with a standard process for technician dispatching and mobile execution, including all master data (e.g. customer, contact, equipment), automatic & manual scheduling, mobile workflows & service reports, smart forms, review and approval of feedback, basic AI scenarios — fully integrated into SAP.

  • Solution demo and fit-to-standard scoping
  • Setup and configuration of SAP Field Service Management
  • Integration with the SAP Business Suite: SAP S/4HANA Service, EAM, PS, PP or SAP ECC CS, PM, PS, PP.
  • Project coordination
  • Training for administrators and key users
  • Go-Live-Support

We are happy to help you!

Hardy Langenbacher

Sales Director Seamless Service

Christian Schaub

Sales Director Seamless Service

Marcel Träger

Pre-Sales Consultant Seamless Service

Björn Wolf

Sales Manager Seamless Service

What our customers say

“The most important change concerns processing times. In the past, it could take up to two months from service execution to invoicing. Today, we achieve this within a week – and in urgent cases, even in a single day.”

Reto Zwahlen

Head of Customer Service, Feintool Technologie AG

“We have a relatively complex service process. It was clear that we needed a reliable partner with deep expertise in service processes and SAP systems. proaxia developed the SAP FSM Cloud Connector. I believe there is currently no other partner with deeper insight into integrating SAP Service Cloud with the SAP ERP suites.”

Thomas Niederstein

Head Business Processes &
Business Applications CC, Belimed AG

“Our vision is to make our services more efficient and convenient for our customers through digitalization.”

Dr.-Ing. Thomas Peters

Head of Global Customer Support Standards, Oerlikon Metco AG