SAP Business AI

Thanks to intuitive, voice-based operation, service orders are efficiently scheduled, relevant information from SAP documentation is instantly accessible, and decisions are made based on real-time and historical data. This boosts productivity and reduces errors – ensuring optimal resource utilization.

Your benefits at a glance

• Boost productivity – Autonomous service order planning reduces manual tasks, accelerates processes, and enables faster decision-making.
• Optimize resources – Intelligent analysis of real-time and historical data ensures the right employees are always assigned to the right tasks.

The Email Draft Recommender automatically generates tailored email drafts based on previous correspondence and the selected purpose. This allows service agents to focus on what matters most and handle inquiries more efficiently – with no technical prerequisites required.

Your benefits at a glance

• Save time and effort – Automated email drafts reduce manual work and speed up inquiry handling.
• Improve service quality – Fast, consistent responses significantly enhance service management and the overall user experience.
• Increase satisfaction – Business partners benefit from swift and professional communication.

The intelligent Similar Cases feature analyzes service cases from the past 12 months and automatically delivers the most relevant matches for the current request. Powered by semantic AI, it recognizes contextual relationships in the text – going far beyond simple keyword searches. This ensures more accurate results and faster knowledge transfer.

Your benefits at a glance

• Boost productivity – Agents find suitable solutions faster and save valuable time.
• Enhance case efficiency – Reusing proven solutions speeds up processing and increases the first-time resolution rate.
• Increase customer satisfaction – Fast, well-founded responses ensure a better service experience.

Ask your question in natural language – the AI delivers precise, well-founded answers within seconds, complete with source references. Intelligent Q&A accesses diverse company data such as emails or meeting notes while protecting your privacy through strict anonymization.

Your benefits at a glance

• Decide intelligently – Combine corporate and operational data to make well-founded, fast decisions.
• Automate routine tasks – Get answers directly where your team works – via app or Joule.
• Understand customers better – Respond faster and more precisely to inquiries with proactive, AI-driven insights.