Digital service processes at Feintool – fast, precise, and customer-focused

As the world’s leading provider of fineblanking, Feintool is committed to maximum efficiency — including in service. To replace paper-based workflows, duplicate data entry, and long processing times, Feintool implemented SAP Field Service Management together with proaxia.

With the mobile solution, technicians receive their orders directly on their iPhone — including all relevant machine, customer, and job data. Interactive forms, digital signatures, and automatic transfer to SAP ensure seamless processes and significantly shorter time from service delivery to invoicing.

This transforms administrative effort into an integrated value-creation process — with better customer service, higher data quality, and noticeably improved cash flow.

Significantly shorter processing times
Service-to-cash reduced — by up to 40 working days.
Mobile data capture with iPhone
Technicians document directly on-site – online and offline.
Higher data quality
Interactive forms with mandatory fields prevent errors and media disruptions.
Automated processes
Working hours, expenses, and billing items are automatically assigned and transferred.
Real-time information in the field
Access to customer, machine, and service history available anytime.
Increased cash flow and customer value
Faster billing increases liquidity and enhances service success.
Significantly shorter processing times
Service-to-cash reduced — by up to 40 working days.
Mobile data capture with iPhone
Technicians document directly on-site – online and offline.
Higher data quality
Interactive forms with mandatory fields prevent errors and media disruptions.
Automated processes
Working hours, expenses, and billing items are automatically assigned and transferred.
Real-time information in the field
Access to customer, machine, and service history available anytime.
Increased cash flow and customer value
Faster billing increases liquidity and enhances service success.

  • Significantly shorter processing times

  • Mobile data capture with iPhone

  • Higher data quality

  • Automated processes

  • Real-time information in the field

  • Increased cash flow and customer value

0 days
Reduced processing time
0 months
Project duration
0%
Mobile-enabled

The most important change concerns processing times.
In the past, it could take up to two months from service delivery to invoicing. Today, we complete this within a week — and in urgent cases, even in just one day.

Reto Zwahlen, Head of Customer Service, Feintool Technologie AG

Mehr Projekte

Oerlikon Metco
Field Service in Real Time
Hoerbiger
Connected Machines. Automated Processes.
Tecan
Service Best-In-Class
Cellere
Mobile. Intuitive. Field-Ready.
Krones
Spare Parts Digitally Connected
WOLFFKRAN
In the clouds