Digital Transformation of Global Service Processes

EOS GmbH, the world’s leading technology provider for industrial 3D printing of metals and plastics, has chosen proaxia Seamless Service to harmonize and digitalize its global service processes. Previously, the service organization was characterized by heterogeneous systems, limited information access, and complex communication channels.

Together with proaxia, EOS implemented an integrated cloud solution combining SAP Service Cloud (C4C), SAP Field Service Management (FSM), and SAP S/4HANA. This end-to-end platform enables complete transparency across all service levels and enhances collaboration among global teams. Through the integration of the MyEOS customer portal, EOS now offers a modern omni-channel experience that increases customer satisfaction and efficiency while reducing complexity.

The result is a globally unified service landscape that strengthens responsiveness, drives innovation, and fosters long-term customer loyalty.

Central Cloud Platform
Seamless integration of SAP Service Cloud, FSM, and S/4HANA for end-to-end processes.
Enhanced Customer Experience
Central ticketing system and omni-channel communication through the MyEOS portal.
Real-Time Transparency
Access to customer, contract, and equipment data across all service processes.
Efficient Operations
Streamlined service reports and mobile support through the FSM app.
Global Standardization
Harmonized processes with shorter response times and consistent service quality.
Central Cloud Platform
Seamless integration of SAP Service Cloud, FSM, and S/4HANA for end-to-end processes.
Enhanced Customer Experience
Central ticketing system and omni-channel communication through the MyEOS portal.
Real-Time Transparency
Access to customer, contract, and equipment data across all service processes.
Efficient Operations
Streamlined service reports and mobile support through the FSM app.
Global Standardization
Harmonized processes with shorter response times and consistent service quality.
Moderne Werkstattlösung
Intuitive Oberfläche und Tablet-Nutzung für effiziente Serviceprozesse.
360° Transparenz
Kunden- und Fahrzeughistorien auf einen Blick verfügbar.
Prozessautomatisierung
Echtzeitsteuerung von Aufträgen, Abrechnung und Garantiefällen.
Skalierbare Architektur
Zukunftssichere Integration auf Basis von SAP S/4HANA.
Zentrale Steuerung
Eine Transaktion deckt Logistik, Ersatzteile und Abrechnung ab.

  • Central Cloud Platform

  • Enhanced Customer Experience

  • Real-Time Transparency

  • Efficient Operations

  • Global Standardization

>0
Global Users
0 Months
Go-Live
>0
Service Orders per Year

«With this project, we are driving digital transformation through an innovative cloud solution. By introducing a collaborative ticketing system, we are enhancing customer and employee satisfaction while making our service process significantly more efficient.»

Benjamin Mau, Project Manager, EOS Service Cloud

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