Daimler Buses optimizes aftersales with SAP – faster, more digital, and customer-focused

As part of the Daimler Group, Daimler Buses stands for the highest quality in bus and coach manufacturing. To future-proof its aftersales business, Daimler Buses, together with proaxia and SAP Consulting, has built a comprehensive digital platform – based on SAP Dealer Business Management and SAP Multiresource Scheduling.

At the core is an end-to-end process landscape: from vehicle reception to workshop handling and financial completion – mobile, integrated, and customer-centric. With the mobile app, NetWeaver Business Client, and intelligent resource planning, employees and customers benefit from greater efficiency and transparency in service.

The result: faster processes, more time for the customer, and higher margins in the aftersales sector – with minimal need for external support in future rollouts.

Standardized end-to-end processes
From vehicle reception to invoicing – fully digital and seamless.
Mobile workshop processing
Technicians record data directly at the vehicle – mobile and in real time.
Intelligent resource planning
Optimized utilization of staff and workshop capacity through SAP Multiresource Scheduling.
Increased service efficiency
Standardized processes reduce processing times and increase utilization.
Integrated SAP environment
Seamless integration with SAP Dealer Business Management and NetWeaver Business Client.
Scalable rollout model
Low external support required for future sites and countries.
Standardized end-to-end processes
From vehicle reception to invoicing – fully digital and seamless.
Mobile workshop processing
Technicians record data directly at the vehicle – mobile and in real time.
Intelligent resource planning
Optimized utilization of staff and workshop capacity through SAP Multiresource Scheduling.
Increased service efficiency
Standardized processes reduce processing times and increase utilization.
Integrated SAP environment
Seamless integration with SAP Dealer Business Management and NetWeaver Business Client.
Scalable rollout model
Low external support required for future sites and countries.

  • Standardized end-to-end processes

  • Mobile workshop processing

  • Intelligent resource planning

  • Increased service efficiency

  • Integrated SAP environment

  • Scalable rollout model

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digitized aftersales processes
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central solution for all of Europe
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hour for workforce scheduling

The SAP team supported us in designing and further developing our new processes in the aftersales sector.

Paul Böhm, Dealer Business Management Project Manager, Daimler Buses

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