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SUMMARY:Less Typing\, More Solving: How AI Takes the Pressure Off Your Service Team
DESCRIPTION:10:00 – 10:45 \n\nPrivate: The Circle 66\n\nWebinar \n\nGerman \nRegistrationTake the pressure off your service teams with AI42% of companies are already using AI in their service operations—and scaling up. Those who use SAP Service Cloud already have the platform they need in-house. What’s often missing is a clear starting point: Which features are active? Which roles benefit the most? Where does the process stop at the system boundary? \nIn this webinar\, proaxia uses specific roles and an end-to-end real-world scenario to demonstrate how Business AI in SAP Service Cloud is transforming day-to-day service operations today. From automatically created cases and AI-generated draft responses to knowledge articles derived from resolved tickets—and a look ahead to SAP Autonomous CX. \nWhat you can expectThe three AI models in SAP Service Cloud: Base AI\, Premium AI\, and CX AI Toolkit — Features\, Licensing Logic\, and Activation ProcessAI at the point of entry: automatic case creation\, sentiment analysis\, and categorization without manual interventionAI for processing: Case Summary\, Email Draft\, and Registered Product Summary for back office and technical supportAI for Management: Real-time dashboards\, trend detection\, and automated knowledge management for team leadersAgentic AI: Case Management Assistant\, Service Management Assistant\, and the CSS Service Assistant as the next step\nSystem Demo \n\nproaxia Seamless Service: How AI works across systems—from the initial inquiry to the invoice \nIncludes a 10-minute Q&A session. For service managers\, IT decision-makers\, and project managers in the B2B sector. \nRegistrationSpeakerJan Loehe\nHead of the Center of Excellence for Customer Interaction\nproaxia consulting group \nDr Jan Löhe has been advising global companies on the digitalization of their sales and service processes for over 20 years – with a deep understanding of B2B customer interaction in the mechanical and plant engineering\, medtech and high-tech industries. At proaxia\, he is responsible for the Center of Excellence «Customer Interaction» and the proaxia Customer Service Suite (CSS) and drives the implementation of integrated solution architectures\, SAP CX solutions and Business AI. \nMore about Field Service & Asset Management
URL:https://proaxia-group.com/en/event/less-typing-more-solving/
LOCATION:MS Teams (online)
CATEGORIES:Webinar
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DTSTART;VALUE=DATE:20260827
DTEND;VALUE=DATE:20260828
DTSTAMP:20260702T054156Z
CREATED:20260603T064341Z
LAST-MODIFIED:20260702T054156Z
UID:15584-1787788800-1787875199@proaxia-group.com
SUMMARY:Service workshop 2026
DESCRIPTION:27.08.2026 \n\nGiessereiBirchstrasse 108Zurich\, 8050 Switzerland \n\nexternal event \nMeet us on site×\n\nWe are rewiring the service: man – machine – master performanceproaxia is taking part in the Service Workshop 2026 organized by the Swiss Customer Service Association (SKDV). The event brings together service experts\, specialists and managers to discuss current developments\, innovative technologies and forward-looking service concepts.  \nVisit us at the proaxia stand and talk to our experts about digital transformation in service – from intelligent processes to data-driven service strategies. \nMore infoWhat you can expect\nInspiring keynotes from leading experts in service practice \n\nExciting insights into the topics of servitization\, digital twins and skill shift \n\nPractical approaches to the digital transformation of service organizations \n\nCurrent developments in AI-supported services and intelligent assistance systems \n\nElevator pitches from innovative solution providers and technology partners \n\nNetworking and exchange of experience with service specialists and managers from various industries \nFor you on siteReto Zwahlen\nHead of Excellence Center Field Service & Principal\,proaxia consulting ag \nChristian Schaub\nSales Director Switzerland\,\nproaxia consulting ag \nMarcel Träger\nPre-Sales Consultant\,\nproaxia consulting ag \nMeet us on site
URL:https://proaxia-group.com/en/event/service-workshop-2026/
LOCATION:Private: Giesserei\, Zürich\, Schweiz\, Birchstrasse 108\, Zürich\, 8050\, Switzerland
CATEGORIES:External Event
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