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DTSTART;TZID=Europe/Zurich:20260624T100000
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SUMMARY:Field Service meets Customer Self Service - a strong duo for better service
DESCRIPTION:10:00 – 10:45 \n\nPrivate: Giesserei\, Zürich\, Schweiz\n\nWebinar \nRegistrationEfficient customer service through the combination of field service and self-serviceToday’s customers expect more than just good field service – they expect immediate answers\, full transparency and seamless experiences. \nBut the reality is often different: Queries\, delays\, media disruptions and missing information cause frustration – on both the customer and company side. \nThe real challenge?\nNot the individual process – but the gap between internal service and the actual customer experience. \nIn this webinar\, we will show you how to close this gap and turn service into a real competitive advantage. Experience how Field Service and Customer Self Service work together to accelerate processes\, create transparency and not only meet customer expectations – but exceed them.  \nWhat you can expect\nHow to combine self-service\, support and field service to create an end-to-end service experience \nHow real-time data and digital tools make your sales force more efficient and responsiveHow to make better decisions and achieve measurable results with more transparencyPractical impulses on how modern service organizations are already making a difference todayMake your service an experience – not a challenge. \nRegistrationSpeakerMarcel TrägerPre-Sales ConsultantMarcel Träger is known for his pragmatic and convincing approach to digital transformations in customer service. He has many years of experience in the field of service digitization. In recent years\, he has played a key role in the digital transformation of a well-known\, internationally oriented German medium-sized company. \nMore about Field Service Management
URL:https://proaxia-group.com/en/event/field-service-meets-customer-self-service-a-strong-duo-for-better-service/
LOCATION:MS Teams (online)
CATEGORIES:Webinar
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