Digital service at TECAN – intelligent, standardized, and future-proof
To make its global service more efficient and standardized, TECAN implemented SAP Field Service Management together with proaxia. The solution replaces a heavily customized, outdated application with a modern, mobile-enabled platform that meets the high regulatory requirements of the life sciences sector.
To make its global service more efficient and standardized, TECAN implemented SAP Field Service Management together with proaxia. The solution replaces a heavily customized, outdated application with a modern, mobile-enabled platform that meets the high regulatory requirements of the life sciences sector.
SAP FSM not only enables TECAN to standardize service across countries but also provides the technological foundation for innovations such as IoT, digital twin, and remote services. This makes future-ready service a core element of the company’s strategy.
We decided to implement a new service solution that is future-proof. For us, this means it seamlessly supports the planned transition to SAP S/4HANA and is open to the integration of innovative technologies such as IoT or virtual reality.
