IoT-based service at HOERBIGER – connected, automated, and measurably efficient
To successfully implement new business models in the field of wellhead compression, HOERBIGER fundamentally restructured its service processes. Together with proaxia, the company developed an end-to-end IoT and cloud solution based on SAP technology — from machine to invoice.
Operating data from more than 400 mobile compressors is automatically captured, analyzed, and, when necessary, converted into service assignments. Tickets, reports, and invoices are generated digitally, accurately, and largely automatically — including mobile technician connectivity, even without network access.
The result: higher availability, fewer service visits, improved data quality, and an innovative billing model precisely aligned with actual performance. HOERBIGER demonstrates how smart technologies create real business value.
Service and maintenance have become more efficient, as issues are detected faster and technician deployment can be planned more effectively. Machine downtime has been reduced, resulting in increased billable services.
