As a global leader in surface solutions for thermal spraying, Oerlikon Metco is committed to the highest precision — not only in manufacturing but also in customer service. Together with proaxia, the company implemented an SAP-based field service solution that replaced paper-based processes with a fully digitalized platform.

Service orders are transferred directly from SAP ERP, centrally scheduled, and automatically assigned to technicians. On-site, employees capture all relevant data — even offline — and seamlessly transfer it back into the system without media disruptions.

The result: an efficient, transparent, and scalable service process that not only significantly shortens billing lead times but also lays the foundation for future after-sales innovations.