{"id":16526,"date":"2026-06-26T13:20:04","date_gmt":"2026-06-26T11:20:04","guid":{"rendered":"https:\/\/proaxia-group.com\/?p=16526"},"modified":"2026-06-29T08:47:03","modified_gmt":"2026-06-29T06:47:03","slug":"ki-im-kundenservice-sap-service-cloud","status":"publish","type":"post","link":"https:\/\/proaxia-group.com\/de\/ki-im-kundenservice-sap-service-cloud\/","title":{"rendered":"KI im Kundenservice"},"content":{"rendered":"<p><header class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background fusion-parallax-none hundred-percent-fullwidth non-hundred-percent-height-scrolling lazyload\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:250px;--awb-padding-bottom:0px;--awb-margin-top:-120px;--awb-background-image:linear-gradient(180deg, var(--awb-color8) 0%,rgba(255,255,255,0) 100%);;--awb-background-size:cover;--awb-flex-wrap:wrap;\" data-bg=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/AI-in-Customer-Service-Blog-Header.png\" data-bg-gradient=\"linear-gradient(180deg, var(--awb-color8) 0%,rgba(255,255,255,0) 100%)\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-title-center fusion-title-text fusion-title-size-one\" style=\"--awb-text-color:var(--awb-color1);--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;--awb-sep-color:var(--awb-custom_color_1);\"><div class=\"title-sep-container title-sep-container-left\"><div class=\"title-sep sep-single sep-solid\" style=\"border-color:var(--awb-custom_color_1);\"><\/div><\/div><span class=\"awb-title-spacer\"><\/span><h1 class=\"fusion-title-heading title-heading-center fusion-responsive-typography-calculated\" style=\"font-family:&quot;Inter&quot;;font-style:normal;font-weight:200;margin:0;--fontSize:64;line-height:var(--awb-typography1-line-height);\">KI im Kundenservice<\/h1><span class=\"awb-title-spacer\"><\/span><div class=\"title-sep-container title-sep-container-right\"><div class=\"title-sep sep-single sep-solid\" style=\"border-color:var(--awb-custom_color_1);\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:150px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-section-separator section-separator horizon fusion-section-separator-1\" style=\"--awb-spacer-padding-top:inherit;--awb-svg-margin-left:1.92%;--awb-svg-margin-right:1.92%;--awb-svg-margin-left-medium:1.92%;--awb-svg-margin-right-medium:1.92%;--awb-svg-margin-left-small:1.92%;--awb-svg-margin-right-small:1.92%;--awb-divider-height:50px;--awb-spacer-height:50px;--awb-sep-font-size:0;--awb-sep-line-height:0;\"><div class=\"fusion-section-separator-svg\"><svg class=\"fusion-horizon-candy\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" version=\"1.1\" width=\"100%\" viewBox=\"0 -0.5 1024 178\" preserveAspectRatio=\"none\" fill=\"rgba(238,114,25,1)\"><path class=\"st0\" d=\"M1024 177.371H0V.219l507.699 133.939L1024 .219v177.152z\"\/>\n\t\t\t\t\t\t\t\t\t<path class=\"st1\" d=\"M1024 177.781H0V39.438l507.699 94.925L1024 39.438v138.343z\"\/>\n\t\t\t\t\t\t\t\t\t<path class=\"st2\" d=\"M1024 177.781H0v-67.892l507.699 24.474L1024 109.889v67.892z\"\/>\n\t\t\t\t\t\t\t\t\t<path class=\"st3\" d=\"M1024 177.781H0v-3.891l507.699-39.526L1024 173.889v3.892z\"\/>\n\t\t\t\t\t\t\t\t<\/svg><\/div><div class=\"fusion-section-separator-spacer\"><div class=\"fusion-section-separator-spacer-height\"><\/div><\/div><\/div><\/div><\/div><\/div><\/header><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:0px;--awb-padding-bottom:30px;--awb-margin-top:0px;--awb-margin-bottom:0px;--awb-background-image:linear-gradient(180deg, rgba(255,255,255,0) 0%,var(--awb-custom_color_12) 100%);--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-center fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-section-separator section-separator horizon fusion-section-separator-2\" style=\"--awb-spacer-padding-top:inherit;--awb-svg-margin-left:1.92%;--awb-svg-margin-right:1.92%;--awb-svg-margin-left-medium:1.92%;--awb-svg-margin-right-medium:1.92%;--awb-svg-margin-left-small:1.92%;--awb-svg-margin-right-small:1.92%;--awb-divider-height:50px;--awb-spacer-height:50px;--awb-sep-font-size:0;--awb-sep-line-height:0;\"><div class=\"fusion-section-separator-svg\"><svg class=\"fusion-horizon-candy\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" version=\"1.1\" width=\"100%\" viewBox=\"0 0 1024 178\" preserveAspectRatio=\"none\" fill=\"rgba(238,114,25,1)\"><path class=\"st0\" d=\"M1024 177.193L507.699 43.254 0 177.193V.041h1024v177.152z\"\/>\n\t\t\t\t\t\t\t\t\t<path class=\"st1\" d=\"M1024 138.076L507.699 43.152 0 138.076V-.266h1024v138.342z\"\/>\n\t\t\t\t\t\t\t\t\t<path class=\"st2\" d=\"M1024 67.728L507.699 43.152 0 67.728V-.266h1024v67.994z\"\/>\n\t\t\t\t\t\t\t\t\t<path class=\"st3\" d=\"M1024 3.625L507.699 43.152 0 3.625V-.266h1024v3.891z\"\/>\n\t\t\t\t\t\t\t\t<\/svg><\/div><div class=\"fusion-section-separator-spacer\"><div class=\"fusion-section-separator-spacer-height\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-two\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;--awb-font-size:35px;\"><h2 class=\"fusion-title-heading title-heading-center fusion-responsive-typography-calculated\" style=\"font-family:&quot;Inter&quot;;font-style:normal;font-weight:200;margin:0;font-size:1em;--fontSize:35;line-height:var(--awb-typography1-line-height);\"><p>Weniger Tippen, mehr L\u00f6sen<br \/>\nentlang von sechs Anwendungsf\u00e4llen<\/p><\/h2><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_3_5 3_5 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:60%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.2%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.2%;--awb-width-medium:60%;--awb-order-medium:0;--awb-spacing-right-medium:3.2%;--awb-spacing-left-medium:3.2%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-center fusion-content-layout-row\"><ul style=\"--awb-line-height:27.2px;--awb-icon-width:27.2px;--awb-icon-height:27.2px;--awb-icon-margin:11.2px;--awb-content-margin:38.4px;--awb-circlecolor:var(--awb-custom_color_13);--awb-circle-yes-font-size:14.08px;\" class=\"fusion-checklist fusion-checklist-1 fusion-checklist-default type-icons\"><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-user fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>Author: Jan Loehe<\/p>\n<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-calendar-alt fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<span class=\"awb-dd awb-dd-1\"><span class=\"awb-dd-params\">26.06.2026<\/span><\/span>\n<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-cogs fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>Service &amp; Asset Management<\/p>\n<\/div><\/li><\/ul><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-section-separator section-separator waves-opacity fusion-section-separator-3\" style=\"--awb-spacer-padding-top:inherit;--awb-svg-margin-left:1.92%;--awb-svg-margin-right:1.92%;--awb-svg-margin-left-medium:1.92%;--awb-svg-margin-right-medium:1.92%;--awb-svg-margin-left-small:1.92%;--awb-svg-margin-right-small:1.92%;--awb-divider-height:50px;--awb-spacer-height:50px;--awb-sep-font-size:0;--awb-sep-line-height:0;\"><div class=\"fusion-section-separator-svg\"><svg class=\"fusion-waves-opacity-candy\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" version=\"1.1\" width=\"100%\" viewBox=\"0 1 1024 216\" preserveAspectRatio=\"none\" fill=\"rgba(253,231,214,1)\"><path class=\"st0\" d=\"M0 215.4c19.4.5 38.7 1.6 57.7.3 206.6-15 248.5-126.6 455-143.8 184.8-15.5 285.7 60.9 464.3 41.3 16.9-1.8 32.5-4.4 47.1-7.6L1024 .4H0v215z\"\/>\n\t\t\t\t\t\t\t\t\t\t<path class=\"st1\" d=\"M0 196.4c30.2 1.6 59.6 1.6 86.8-.4C293.4 180.9 284.1 73.4 490.7 56.2c184.9-15.5 278.5 58.2 457.1 38.4 28.3-3.2 53.5-8.2 76.2-14.6V.256H0V196.4z\"\/>\n\t\t\t\t\t\t\t\t\t\t<path class=\"st2\" d=\"M0 169.8c22.2.3 43.8-.2 64.2-1.7C270.8 153.1 262 55.6 468.6 38.4 653.4 22.9 695.4 89.5 874 69.7c54.8-6 104.9-18.3 150-33.7V.256H0V169.8z\"\/>\n\t\t\t\t\t\t\t\t\t\t<path class=\"st3\" d=\"M0 162.1c4-.2 8-.4 11.9-.7C218.4 146.3 239.8 37 446.4 19.8 631.3 4.3 672.7 60.9 851.3 41.1c64-7.2 121.9-20.8 172.7-37.9V.156H0V162.1z\"\/>\n\t\t\t\t\t\t\t\t\t<\/svg><\/div><div class=\"fusion-section-separator-spacer\"><div class=\"fusion-section-separator-spacer-height\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:50px;--awb-margin-top:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-center fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-6 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"text-align:center;--awb-max-width:500px;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-1 hover-type-none\"><img decoding=\"async\" width=\"750\" height=\"500\" title=\"AI in customer service\" src=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/AI-in-customer-service.png\" data-orig-src=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/AI-in-customer-service.png\" alt class=\"lazyload img-responsive wp-image-16579\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27750%27%20height%3D%27500%27%20viewBox%3D%270%200%20750%20500%27%3E%3Crect%20width%3D%27750%27%20height%3D%27500%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/AI-in-customer-service-200x133.png 200w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/AI-in-customer-service-400x267.png 400w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/AI-in-customer-service-600x400.png 600w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/AI-in-customer-service.png 750w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 640px) 100vw, 600px\" \/><\/span><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-7 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\" style=\"--awb-content-alignment:justify;\"><p>KI im Kundenservice ist kein Zukunftsprojekt mehr \u2014 sie ist operative Realit\u00e4t. Dieser Artikel zeigt anhand sechs konkreter Anwendungsf\u00e4lle, wie Business AI in der SAP Service Cloud den Serviceprozess im Maschinen- und Anlagenbau konkret ver\u00e4ndert: f\u00fcr Helpdesk Agenten, Technischen Support, Service Backoffice und Teamleitung \u2014 nicht als Zukunftsversprechen, sondern als heute aktivierbare Funktionalit\u00e4t.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-5 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:100px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-stretch fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-8 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-3 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"font-family:&quot;Inter&quot;;font-style:normal;font-weight:200;margin:0;--fontSize:48;line-height:var(--awb-typography1-line-height);\">Warum KI im Kundenservice jetzt entscheidet \u2014 nicht morgen<\/h2><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-9 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-2\" style=\"--awb-content-alignment:justify;\"><p>Der Markt hat eine Schwelle \u00fcberschritten. W\u00e4hrend vor wenigen Jahren KI im Kundenservice noch als strategisches Zukunftsthema diskutiert wurde, ist sie f\u00fcr eine wachsende Mehrheit von Unternehmen bereits operative Realit\u00e4t. Drei Kennzahlen machen den Handlungsdruck greifbar:<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-10 fusion_builder_column_1_3 1_3 fusion-flex-column\" style=\"--awb-padding-top:15px;--awb-padding-right:20px;--awb-padding-bottom:15px;--awb-padding-left:20px;--awb-overflow:hidden;--awb-bg-color:var(--awb-custom_color_12);--awb-bg-color-hover:var(--awb-custom_color_12);--awb-bg-size:cover;--awb-border-color:var(--awb-custom_color_13);--awb-border-top:5px;--awb-border-right:5px;--awb-border-bottom:5px;--awb-border-left:5px;--awb-border-style:solid;--awb-border-radius:24px 24px 24px 24px;--awb-width-large:33.333333333333%;--awb-margin-top-large:0px;--awb-spacing-right-large:5.76%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:5.76%;--awb-width-medium:33.333333333333%;--awb-order-medium:0;--awb-spacing-right-medium:5.76%;--awb-spacing-left-medium:5.76%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-counters-box counters-box row fusion-clearfix fusion-columns-1\" style=\"--awb-border-color:var(--awb-custom_color_12);--awb-color:var(--awb-custom_color_13);--awb-border-color:var(--awb-custom_color_12);\"><div class=\"fusion-counter-box fusion-column col-counter-box counter-box-wrapper col-lg-12 col-md-12 col-sm-12\" data-animationOffset=\"top-into-view\"><div class=\"counter-box-container\"><div class=\"content-box-percentage content-box-counter\"><span class=\"display-counter\" data-value=\"42\" data-direction=\"up\" data-decimals=\"0\">0<\/span><span class=\"unit\">%<\/span><\/div><div class=\"counter-box-content\"><\/div><\/div><\/div><\/div><div class=\"fusion-text fusion-text-3\" style=\"--awb-content-alignment:center;--awb-font-size:20px;--awb-text-font-family:&quot;Inter&quot;;--awb-text-font-style:normal;--awb-text-font-weight:600;\"><p>der Unternehmen setzen<br \/>\nAI im Kundenservice ein<\/p>\n<\/div><div class=\"fusion-text fusion-text-4\" style=\"--awb-content-alignment:center;\"><p><a href=\"https:\/\/hbr.org\/sponsored\/2026\/06\/elevating-customer-service-to-a-strategic-imperative-with-ai\"><em>HBR Analytic Services, Okt. 2025<\/em><\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-11 fusion_builder_column_1_3 1_3 fusion-flex-column\" style=\"--awb-padding-top:15px;--awb-padding-right:20px;--awb-padding-bottom:15px;--awb-padding-left:20px;--awb-overflow:hidden;--awb-bg-color:var(--awb-custom_color_12);--awb-bg-color-hover:var(--awb-custom_color_12);--awb-bg-size:cover;--awb-border-color:var(--awb-custom_color_13);--awb-border-top:5px;--awb-border-right:5px;--awb-border-bottom:5px;--awb-border-left:5px;--awb-border-style:solid;--awb-border-radius:24px 24px 24px 24px;--awb-width-large:33.333333333333%;--awb-margin-top-large:0px;--awb-spacing-right-large:5.76%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:5.76%;--awb-width-medium:33.333333333333%;--awb-order-medium:0;--awb-spacing-right-medium:5.76%;--awb-spacing-left-medium:5.76%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-counters-box counters-box row fusion-clearfix fusion-columns-1\" style=\"--awb-border-color:var(--awb-custom_color_12);--awb-color:var(--awb-custom_color_13);--awb-border-color:var(--awb-custom_color_12);\"><div class=\"fusion-counter-box fusion-column col-counter-box counter-box-wrapper col-lg-12 col-md-12 col-sm-12\" data-animationOffset=\"top-into-view\"><div class=\"counter-box-container\"><div class=\"content-box-percentage content-box-counter\"><span class=\"display-counter\" data-value=\"45\" data-direction=\"up\" data-decimals=\"0\">0<\/span><span class=\"unit\">%<\/span><\/div><div class=\"counter-box-content\"><\/div><\/div><\/div><\/div><div class=\"fusion-text fusion-text-5\" style=\"--awb-content-alignment:center;--awb-font-size:20px;--awb-text-font-family:&quot;Inter&quot;;--awb-text-font-style:normal;--awb-text-font-weight:600;\"><p>berichten von messbaren Kostensenkungen durch generative AI im Service<\/p>\n<\/div><div class=\"fusion-text fusion-text-6\" style=\"--awb-content-alignment:center;\"><p><a href=\"https:\/\/www.mckinsey.de\/capabilities\/quantumblack\/our-insights\/the-state-of-ai-2024\"><em>McKinsey, 2024<\/em><\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-12 fusion_builder_column_1_3 1_3 fusion-flex-column\" style=\"--awb-padding-top:15px;--awb-padding-right:20px;--awb-padding-bottom:15px;--awb-padding-left:20px;--awb-overflow:hidden;--awb-bg-color:var(--awb-custom_color_12);--awb-bg-color-hover:var(--awb-custom_color_12);--awb-bg-size:cover;--awb-border-color:var(--awb-custom_color_13);--awb-border-top:5px;--awb-border-right:5px;--awb-border-bottom:5px;--awb-border-left:5px;--awb-border-style:solid;--awb-border-radius:24px 24px 24px 24px;--awb-width-large:33.333333333333%;--awb-margin-top-large:0px;--awb-spacing-right-large:5.76%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:5.76%;--awb-width-medium:33.333333333333%;--awb-order-medium:0;--awb-spacing-right-medium:5.76%;--awb-spacing-left-medium:5.76%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-counters-box counters-box row fusion-clearfix fusion-columns-1\" style=\"--awb-border-color:var(--awb-custom_color_12);--awb-color:var(--awb-custom_color_13);--awb-border-color:var(--awb-custom_color_12);\"><div class=\"fusion-counter-box fusion-column col-counter-box counter-box-wrapper col-lg-12 col-md-12 col-sm-12\" data-animationOffset=\"top-into-view\"><div class=\"counter-box-container\"><div class=\"content-box-percentage content-box-counter\"><span class=\"display-counter\" data-value=\"60\" data-direction=\"up\" data-decimals=\"0\">0<\/span><span class=\"unit\">%<\/span><\/div><div class=\"counter-box-content\"><\/div><\/div><\/div><\/div><div class=\"fusion-text fusion-text-7\" style=\"--awb-content-alignment:center;--awb-font-size:20px;--awb-text-font-family:&quot;Inter&quot;;--awb-text-font-style:normal;--awb-text-font-weight:600;\"><p>aller Kundenanfragen ber\u00fchren mindestens<br \/>\nein AI-System<\/p>\n<\/div><div class=\"fusion-text fusion-text-8\" style=\"--awb-content-alignment:center;\"><p><a href=\"https:\/\/www.nice.com\/agentic-ai\/kpis-for-agentic-ai-cx\"><em>NiCE Research, Feb. 2026<\/em><\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-13 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:20px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-9\" style=\"--awb-content-alignment:justify;\"><p>Diese Zahlen beschreiben keinen Trend \u2014 sie beschreiben eine Verschiebung des Wettbewerbsfelds. Unternehmen, die heute noch im Evaluierungsmodus verharren, verlieren Zeit, die sich nicht zur\u00fcckgewinnen l\u00e4sst.<\/p>\n<p>Entscheidend dabei: KI im Kundenservice verst\u00e4rkt, was bereits im System steckt. Unvollst\u00e4ndige Stammdaten, fehlende Systemintegration oder unklare Prozessverantwortung werden durch KI nicht verdeckt \u2014 sie werden skaliert. Wer jetzt die Datenbasis entlang integrierter Prozesse sichert \u2014 mit SAP Service Cloud, SAP S\/4HANA und SAP Field Service &amp; Asset Management (FSA) \u2014 hat in 12 Monaten einen Vorsprung, der sich im Wettbewerb messbar bemerkbar macht. proaxia schafft diese Grundlage mit dem Ansatz Seamless Service.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-6 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-margin-top:100px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-center fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-14 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-4 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"font-family:&quot;Inter&quot;;font-style:normal;font-weight:200;margin:0;--fontSize:48;line-height:var(--awb-typography1-line-height);\">KI im Kundenservice eines Maschinenbauers \u2014 ein realer Servicetag<\/h2><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-15 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:0%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:0%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-2 hover-type-none\"><img decoding=\"async\" width=\"750\" height=\"500\" title=\"broken machine cycle\" src=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/broken-machine-cycle-1.png\" data-orig-src=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/broken-machine-cycle-1.png\" alt class=\"lazyload img-responsive wp-image-16588\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27750%27%20height%3D%27500%27%20viewBox%3D%270%200%20750%20500%27%3E%3Crect%20width%3D%27750%27%20height%3D%27500%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/broken-machine-cycle-1-200x133.png 200w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/broken-machine-cycle-1-400x267.png 400w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/broken-machine-cycle-1-600x400.png 600w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/broken-machine-cycle-1.png 750w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 640px) 100vw, 600px\" \/><\/span><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-16 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:20px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-10\" style=\"--awb-content-alignment:justify;\"><p>Es ist Montagmorgen, 07:45 Uhr. Der Produktionsleiter eines mittelst\u00e4ndischen Anlagenbauers schickt eine E-Mail an den Service-Desk eines Maschinenherstellers. Die Anlage l\u00e4uft mit erh\u00f6htem Verschlei\u00df, der Fehler ist nicht eindeutig klassifizierbar, die Dringlichkeit ist hoch.<\/p>\n<p>In der Vergangenheit begann an diesem Punkt eine bekannte Abfolge: E-Mail lesen, intern weiterleiten, die zust\u00e4ndige Person ermitteln, eine Meldung im System manuell anlegen, eine Fehlerklassifikation aus dem Katalog ausw\u00e4hlen \u2014 ein Prozess, der Stunden dauern konnte. W\u00e4hrend der Kunde wartet, steht die Anlage, und Vertrauen geht verloren.<\/p>\n<p>Mit KI im Kundenservice auf Basis der SAP Service Cloud V2 l\u00e4uft dieser Montag fundamental anders ab.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-7 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-margin-top:100px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-center fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-17 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-5 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"font-family:&quot;Inter&quot;;font-style:normal;font-weight:200;margin:0;--fontSize:48;line-height:var(--awb-typography1-line-height);\"><p><strong>Szenario 1<\/strong><br \/>\nEingang: KI \u00fcbernimmt die Vorarbeit automatisch<\/p><\/h2><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-18 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-11\" style=\"--awb-content-alignment:justify;\"><p>Noch bevor ein Mitarbeiter die E-Mail \u00f6ffnet, ist der Servicefall bereits vollst\u00e4ndig angelegt. Die KI-Automatisierung im Kundenservice analysiert die eingehende Nachricht, erkennt Falltyp und Kategorie eigenst\u00e4ndig, ordnet die Kundennummer und das betroffene Equipment aus den ERP-Stammdaten zu und vergibt eine Priorit\u00e4t \u2014 auf Basis historischer Muster, nicht manuell gepflegter Regelwerke. Gleichzeitig bewertet die KI den Kommunikationston der Anfrage: Die Nachricht signalisiert erh\u00f6hte Dringlichkeit. Der Case erscheint in der Queue mit entsprechender Priorisierung \u2014 sichtbar f\u00fcr den gesamten Service-Desk, noch bevor jemand reagiert hat.<\/p>\n<p>Was das f\u00fcr den Helpdesk Agent bedeutet: Er startet seinen Arbeitstag nicht mit einer unsortierten Inbox, die er manuell priorisieren muss. Er findet eine bereits strukturierte, vollst\u00e4ndig erfasste \u00dcbersicht vor \u2014 nach Dringlichkeit sortiert, dem richtigen Kontext zugeordnet. Was fr\u00fcher 5 bis 10 Minuten Administrationsarbeit pro Eingang kostete, entf\u00e4llt komplett. Der richtige Ansprechpartner kann sofort reagieren, ohne E-Mails umst\u00e4ndlich weiterzuleiten.<\/p>\n<p>Und f\u00fcr den Teamleiter Service bedeutet das: Er sieht in Echtzeit auf seinem Dashboard, dass ein kritischer Fall eingegangen ist \u2014 und kann sofort steuern, ohne auf das n\u00e4chste Teammeeting warten zu m\u00fcssen.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-19 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"text-align:center;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-3 hover-type-none\"><img decoding=\"async\" width=\"540\" height=\"675\" title=\"helpdesk ai\" src=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/helpdesk-ai.png\" data-orig-src=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/helpdesk-ai.png\" alt class=\"lazyload img-responsive wp-image-16591\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27540%27%20height%3D%27675%27%20viewBox%3D%270%200%20540%20675%27%3E%3Crect%20width%3D%27540%27%20height%3D%27675%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/helpdesk-ai-200x250.png 200w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/helpdesk-ai-400x500.png 400w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/helpdesk-ai.png 540w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 640px) 100vw, 540px\" \/><\/span><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-20 fusion_builder_column_3_4 3_4 fusion-flex-column\" style=\"--awb-padding-top:20px;--awb-padding-right:20px;--awb-padding-bottom:5px;--awb-padding-left:20px;--awb-overflow:hidden;--awb-bg-size:cover;--awb-border-color:var(--awb-custom_color_13);--awb-border-top:5px;--awb-border-right:5px;--awb-border-bottom:5px;--awb-border-left:5px;--awb-border-style:solid;--awb-border-radius:24px 24px 24px 24px;--awb-width-large:75%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.56%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:2.56%;--awb-width-medium:75%;--awb-order-medium:0;--awb-spacing-right-medium:2.56%;--awb-spacing-left-medium:2.56%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-12\" style=\"--awb-content-alignment:justify;\"><p>Der Helpdesk Agent profitiert von der automatischen Fallanlage und der KI-gest\u00fctzten Vorqualifizierung. Er hat mehr Zeit f\u00fcr das, was wirklich z\u00e4hlt: die inhaltliche Bearbeitung von Kundenanliegen. Das ist der Kern von KI im Kundenservice an der Kundenschnittstelle.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-8 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-margin-top:100px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-center fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-21 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-6 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"font-family:&quot;Inter&quot;;font-style:normal;font-weight:200;margin:0;--fontSize:48;line-height:var(--awb-typography1-line-height);\"><p><strong>Szenario 2<\/strong><br \/>\nZuweisung: intelligentes Routing statt manuellem Dispatching<\/p><\/h2><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-22 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"text-align:center;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-4 hover-type-none\"><img decoding=\"async\" width=\"1000\" height=\"1000\" title=\"Dispatcher AI\" src=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/Dispatcher-AI.png\" data-orig-src=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/Dispatcher-AI.png\" alt class=\"lazyload img-responsive wp-image-16594\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%271000%27%20height%3D%271000%27%20viewBox%3D%270%200%201000%201000%27%3E%3Crect%20width%3D%271000%27%20height%3D%271000%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/Dispatcher-AI-200x200.png 200w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/Dispatcher-AI-400x400.png 400w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/Dispatcher-AI-600x600.png 600w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/Dispatcher-AI-800x800.png 800w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/Dispatcher-AI.png 1000w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 640px) 100vw, 600px\" \/><\/span><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-23 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-13\" style=\"--awb-content-alignment:justify;\"><p>Wer soll diesen Fall bearbeiten? In der Realit\u00e4t equipmentintensiver Serviceorganisationen ist diese Frage nicht trivial: Ein Service-Desk mit mehreren Produktspezialisten, variierenden Auslastungen und einer Anfrage, die mehrere Fachbereiche ber\u00fchren kann \u2014 das erfordert Urteilsverm\u00f6gen, das bisher an erfahrenen Personen hing.<\/p>\n<p>Die KI im Serviceprozess \u00fcbernimmt genau diese Einsch\u00e4tzung: auf Basis des Falltyps, der Maschinenklasse, des vertraglichen SLA-Status und der aktuellen Kapazit\u00e4tssituation im Team. Der Case wird direkt und treffsicher zugewiesen \u2014 ohne Umwege, ohne Verz\u00f6gerung, ohne die Fehlzuweisungen, die manuelles Dispatching unweigerlich produziert.<\/p>\n<p>Was das f\u00fcr den Teamleiter bedeutet: Das manuelle Dispatching entf\u00e4llt als Tagesaufgabe. Und er steht nicht l\u00e4nger als Flaschenhals zwischen Posteingang und Bearbeitung. Stattdessen kann er die Bearbeitungsqualit\u00e4t beobachten, bei eskalierten F\u00e4llen eingreifen und das Team gezielt weiterentwickeln.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-24 fusion_builder_column_3_4 3_4 fusion-flex-column\" style=\"--awb-padding-top:20px;--awb-padding-right:20px;--awb-padding-bottom:5px;--awb-padding-left:20px;--awb-overflow:hidden;--awb-bg-size:cover;--awb-border-color:var(--awb-custom_color_13);--awb-border-top:5px;--awb-border-right:5px;--awb-border-bottom:5px;--awb-border-left:5px;--awb-border-style:solid;--awb-border-radius:24px 24px 24px 24px;--awb-width-large:75%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.56%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:2.56%;--awb-width-medium:75%;--awb-order-medium:0;--awb-spacing-right-medium:2.56%;--awb-spacing-left-medium:2.56%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-14\" style=\"--awb-content-alignment:justify;\"><p>Der Teamleiter kann sich auf die eigentliche Steuerungsaufgabe konzentrieren \u2014 nicht auf das Weiterleiten von E-Mails oder das Monitoring von SLA-Verletzungen. Das ist der Kern von KI im Kundenservice bei der Steuerung von Serviceprozessen.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-9 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-margin-top:100px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-center fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-25 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-7 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"font-family:&quot;Inter&quot;;font-style:normal;font-weight:200;margin:0;--fontSize:48;line-height:var(--awb-typography1-line-height);\"><p><strong>Szenario 3<\/strong><br \/>\nBearbeitung: KI als zuverl\u00e4ssiger Partner des Spezialisten<\/p><\/h2><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-26 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-15\" style=\"--awb-content-alignment:justify;\"><p>Der Hydraulikspezialist vom Technical Support \u00f6ffnet den zugewiesenen Fall. Was die SAP Service Cloud KI in diesem Moment bereitstellt, ist der eigentliche Produktivit\u00e4tsgewinn: eine vollst\u00e4ndig aufbereitete Fallzusammenfassung \u2014 Verlauf, bisherige Ma\u00dfnahmen, Sentimentbewertung des Kunden, Kommunikationshistorie \u00fcber alle Kan\u00e4le. Kein Durchklicken durch verschiedene Reiter, sondern ein strukturiertes, handlungsorientiertes Bild der Situation.<\/p>\n<p>Selbst wenn der technische Spezialist diesen Kunden bisher nicht betreut hat oder der Fall nach einem Schichtwechsel \u00fcbernommen wird \u2014 er ist innerhalb von Sekunden vollst\u00e4ndig im Bild. Die Einarbeitungszeit, die jeden Hand-over in B2B-Serviceumgebungen mit komplexer Maschinenhistorie begleitet hat, entf\u00e4llt.<\/p>\n<p>Im gleichen Moment sieht der Spezialist, welche vergleichbaren F\u00e4lle in der Vergangenheit wie gel\u00f6st wurden. Die KI empfiehlt keine generischen Ma\u00dfnahmen, sondern historisch belegte Ans\u00e4tze \u2014 gefiltert nach Fallbeschreibung, Maschinentyp und Klassifikation aus der eigenen Servicehistorie. Muss er dem Kunden antworten, stellt der \u201eEmail Draft Recommender\u201c einen kontextbezogenen Antwortentwurf bereit: passend zum Kommunikationston des Kunden, zum SLA- und Case-Status und zur jeweiligen Fallsituation. Was fr\u00fcher 10 Minuten Formulierungsarbeit war, ist jetzt eine 2-Minuten-Pr\u00fcfung.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-27 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"text-align:center;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-5 hover-type-none\"><img decoding=\"async\" width=\"540\" height=\"675\" title=\"Technician AI tablet\" src=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/Technician-AI-tablet.png\" data-orig-src=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/Technician-AI-tablet.png\" alt class=\"lazyload img-responsive wp-image-16597\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27540%27%20height%3D%27675%27%20viewBox%3D%270%200%20540%20675%27%3E%3Crect%20width%3D%27540%27%20height%3D%27675%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/Technician-AI-tablet-200x250.png 200w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/Technician-AI-tablet-400x500.png 400w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/Technician-AI-tablet.png 540w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 640px) 100vw, 540px\" \/><\/span><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-28 fusion_builder_column_3_4 3_4 fusion-flex-column\" style=\"--awb-padding-top:20px;--awb-padding-right:20px;--awb-padding-bottom:5px;--awb-padding-left:20px;--awb-overflow:hidden;--awb-bg-size:cover;--awb-border-color:var(--awb-custom_color_13);--awb-border-top:5px;--awb-border-right:5px;--awb-border-bottom:5px;--awb-border-left:5px;--awb-border-style:solid;--awb-border-radius:24px 24px 24px 24px;--awb-width-large:75%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.56%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:2.56%;--awb-width-medium:75%;--awb-order-medium:0;--awb-spacing-right-medium:2.56%;--awb-spacing-left-medium:2.56%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-16\" style=\"--awb-content-alignment:justify;\"><p>Der Technische Support verbringt weniger Zeit damit, Informationen zusammenzusuchen und Antworten zu formulieren \u2014 und mehr Zeit damit, Kundenprobleme tats\u00e4chlich zu l\u00f6sen. Das ist der Kern von KI im Kundenservice bei der Bearbeitung von Serviceanliegen.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-10 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-margin-top:100px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-center fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-29 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-8 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"font-family:&quot;Inter&quot;;font-style:normal;font-weight:200;margin:0;--fontSize:48;line-height:var(--awb-typography1-line-height);\"><p><strong>Szenario 4<\/strong><br \/>\nTroubleshooting: Spezialistenwissen auf Knopfdruck<\/p><\/h2><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-30 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"text-align:center;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-6 hover-type-none\"><img decoding=\"async\" width=\"540\" height=\"675\" title=\"hydraulic machine\" src=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/hydraulic-machine.png\" data-orig-src=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/hydraulic-machine.png\" alt class=\"lazyload img-responsive wp-image-16600\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27540%27%20height%3D%27675%27%20viewBox%3D%270%200%20540%20675%27%3E%3Crect%20width%3D%27540%27%20height%3D%27675%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/hydraulic-machine-200x250.png 200w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/hydraulic-machine-400x500.png 400w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/hydraulic-machine.png 540w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 640px) 100vw, 540px\" \/><\/span><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-31 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-17\" style=\"--awb-content-alignment:justify;\"><p>Nicht jeder Servicefall l\u00e4sst sich mit einer E-Mail aus dem Antwortentwurf schlie\u00dfen. Wenn ein technisches Problem tiefere Analyse erfordert, braucht der Technische Support schnellen Zugriff auf pr\u00e4zises Wissen: Welche Ursachen hatte dieser Fehlercode bei dieser Maschinenklasse in der Vergangenheit? Welche Ma\u00dfnahmen haben funktioniert \u2014 und welche nicht? Gibt es ein aktuelles Service-Bulletin?<\/p>\n<p>Fr\u00fcher: verschiedene Systeme \u00f6ffnen, Suchbegriffe und Filter ausprobieren, Treffer manuell durchsehen und relevante Informationen herausfiltern. Mit dem \u201eIntelligent Q&amp;A\u201c in der SAP Service Cloud formuliert der Spezialist seine Frage in nat\u00fcrlicher Sprache \u2014 und erh\u00e4lt eine direkte, kontextbezogene Antwort aus der unternehmenseigenen Wissensdatenbank. Kein Bl\u00e4ttern, kein Raten, kein Wissen, das im System vorhanden ist, aber nicht gefunden wird.<\/p>\n<p>In Organisationen des Maschinen- und Anlagenbaus oder der Medizintechnik mit hohem Anteil erfahrener Servicetechniker nahe dem Renteneintritt ist dieser Punkt strategisch besonders relevant: Kritisches Produkt- und Kundenwissen lebt heute in abgeschlossenen Serviceauftr\u00e4gen. KI im Kundenservice macht es zug\u00e4nglich \u2014 f\u00fcr jeden Mitarbeitenden, unabh\u00e4ngig von Erfahrungsstand, Produktkenntnis oder Betriebszugeh\u00f6rigkeit.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-32 fusion_builder_column_3_4 3_4 fusion-flex-column\" style=\"--awb-padding-top:20px;--awb-padding-right:20px;--awb-padding-bottom:5px;--awb-padding-left:20px;--awb-overflow:hidden;--awb-bg-size:cover;--awb-border-color:var(--awb-custom_color_13);--awb-border-top:5px;--awb-border-right:5px;--awb-border-bottom:5px;--awb-border-left:5px;--awb-border-style:solid;--awb-border-radius:24px 24px 24px 24px;--awb-width-large:75%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.56%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:2.56%;--awb-width-medium:75%;--awb-order-medium:0;--awb-spacing-right-medium:2.56%;--awb-spacing-left-medium:2.56%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-18\" style=\"--awb-content-alignment:justify;\"><p>Der Technische Support hat weniger Aufwand beim Erschlie\u00dfen technischer Zusammenh\u00e4nge und L\u00f6sungsans\u00e4tze \u2014 und kann Erkenntnisse schneller im konkreten Fall anwenden. Wer die richtige Information in Sekunden statt Minuten erh\u00e4lt, l\u00f6st Probleme direkt beim ersten Kontakt. Das ist der Kern von KI im Kundenservice beim Troubleshooting.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-11 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-margin-top:100px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-center fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-33 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-9 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"font-family:&quot;Inter&quot;;font-style:normal;font-weight:200;margin:0;--fontSize:48;line-height:var(--awb-typography1-line-height);\"><p><strong>Szenario 5<\/strong><br \/>\nAbschluss: jeder gel\u00f6ste Fall verbessert den n\u00e4chsten<\/p><\/h2><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-34 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-19\" style=\"--awb-content-alignment:justify;\"><p>Sobald ein Fall gel\u00f6st ist, beginnt ein Prozess, der in manuell betriebenen Serviceorganisationen regelm\u00e4\u00dfig ausbleibt: die systematische Aufbereitung des L\u00f6sungswegs f\u00fcr k\u00fcnftige F\u00e4lle. Wissensdatenbanken veralten nicht, weil niemand das Wissen h\u00e4tte \u2014 sondern weil niemand nach einem vollst\u00e4ndigen Servicetag noch Zeit findet, es zu dokumentieren.<\/p>\n<p>Der \u201eKnowledge Creation Agent\u201c in der SAP Service Cloud erkennt den erfolgreichen Fallabschluss automatisch, extrahiert den relevanten L\u00f6sungsweg und bereitet einen strukturierten Wissensartikel auf \u2014 einsatzbereit, ohne manuellen Aufwand. Das Service Backoffice konzentriert sich auf Qualit\u00e4tssicherung, inhaltliche Weiterentwicklung und gezielte Freigabe. Die Wissensbasis w\u00e4chst mit jedem abgeschlossenen Fall \u2014 systematisch und ohne zus\u00e4tzlichen Personalaufwand.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-35 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"text-align:center;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-7 hover-type-none\"><img decoding=\"async\" width=\"750\" height=\"500\" title=\"helpdesk documentation\" src=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/helpdesk-documentation.png\" data-orig-src=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/helpdesk-documentation.png\" alt class=\"lazyload img-responsive wp-image-16603\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27750%27%20height%3D%27500%27%20viewBox%3D%270%200%20750%20500%27%3E%3Crect%20width%3D%27750%27%20height%3D%27500%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/helpdesk-documentation-200x133.png 200w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/helpdesk-documentation-400x267.png 400w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/helpdesk-documentation-600x400.png 600w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/helpdesk-documentation.png 750w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 640px) 100vw, 600px\" \/><\/span><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-36 fusion_builder_column_3_4 3_4 fusion-flex-column\" style=\"--awb-padding-top:20px;--awb-padding-right:20px;--awb-padding-bottom:5px;--awb-padding-left:20px;--awb-overflow:hidden;--awb-bg-size:cover;--awb-border-color:var(--awb-custom_color_13);--awb-border-top:5px;--awb-border-right:5px;--awb-border-bottom:5px;--awb-border-left:5px;--awb-border-style:solid;--awb-border-radius:24px 24px 24px 24px;--awb-width-large:75%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.56%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:2.56%;--awb-width-medium:75%;--awb-order-medium:0;--awb-spacing-right-medium:2.56%;--awb-spacing-left-medium:2.56%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-20\" style=\"--awb-content-alignment:justify;\"><p>Das Service Backoffice wird von manueller Wissensdokumentation entlastet \u2014 und kann sich auf Qualit\u00e4t, Weiterentwicklung und strategische Wissenssteuerung konzentrieren. Jeder gel\u00f6ste Fall macht die Bearbeitung des n\u00e4chsten Anliegens pr\u00e4ziser und schneller. Das ist der Kern von KI im Wissensmanagement des Serviceprozesses.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-12 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-margin-top:100px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-center fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-37 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-10 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"font-family:&quot;Inter&quot;;font-style:normal;font-weight:200;margin:0;--fontSize:48;line-height:var(--awb-typography1-line-height);\"><p><strong>Szenario 6<\/strong><br \/>\nSteuerung: was der Teamleiter wirklich sehen muss<\/p><\/h2><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-38 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"text-align:center;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-8 hover-type-none\"><img decoding=\"async\" width=\"540\" height=\"675\" title=\"Service Analyst\" src=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/Service-Analyst.png\" data-orig-src=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/Service-Analyst.png\" alt class=\"lazyload img-responsive wp-image-16606\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27540%27%20height%3D%27675%27%20viewBox%3D%270%200%20540%20675%27%3E%3Crect%20width%3D%27540%27%20height%3D%27675%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/Service-Analyst-200x250.png 200w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/Service-Analyst-400x500.png 400w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/Service-Analyst.png 540w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 640px) 100vw, 540px\" \/><\/span><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-39 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-21\" style=\"--awb-content-alignment:justify;\"><p>Was der Teamleiter am Ende eines Servicetags sieht, ist kein manuell zusammengestellter Wochenbericht aus Excel-Exporten und Systemabfragen. Es ist ein Echtzeit-Bild seiner Serviceorganisation: Erstl\u00f6sungsrate, durchschnittliche Bearbeitungszeit, SLA-Einhaltung und der Zufriedenheitstrend \u00fcber alle Kundenkontakte der vergangenen Wochen und Monate \u2014 auf einen Blick, ohne Aufbereitung.<\/p>\n<p>Der AI-gest\u00fctzte \u201eCase Topic Analyzer\u201c in der SAP Service Cloud geht einen Schritt weiter: Er visualisiert, welche Themen und Fehlermuster sich h\u00e4ufen \u2014 nicht als Rohdatentabelle, sondern als interpretierbare Wortwolken und Trendcharts. Wenn ein bestimmter Fehlercode bei einer Maschinenklasse wiederholt auftritt, wird das sichtbar, bevor daraus eine Eskalationswelle entsteht. Das gibt dem Teamleiter den Vorlauf, um proaktiv zu handeln: F\u00e4lle priorisieren, Kapazit\u00e4ten gezielt umschichten, betroffene Kunden proaktiv informieren.<\/p>\n<p>Das ist ein fundamentaler Wandel im Steuerungsverst\u00e4ndnis: Weg von der reaktiven Reaktion auf Beschwerden, hin zur vorausschauenden Steuerung auf Basis von Signalen, die das System selbst erkennt und sichtbar macht.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-40 fusion_builder_column_3_4 3_4 fusion-flex-column\" style=\"--awb-padding-top:20px;--awb-padding-right:20px;--awb-padding-bottom:5px;--awb-padding-left:20px;--awb-overflow:hidden;--awb-bg-size:cover;--awb-border-color:var(--awb-custom_color_13);--awb-border-top:5px;--awb-border-right:5px;--awb-border-bottom:5px;--awb-border-left:5px;--awb-border-style:solid;--awb-border-radius:24px 24px 24px 24px;--awb-width-large:75%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.56%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:2.56%;--awb-width-medium:75%;--awb-order-medium:0;--awb-spacing-right-medium:2.56%;--awb-spacing-left-medium:2.56%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-22\" style=\"--awb-content-alignment:justify;\"><p>Der Teamleiter verbringt weniger Zeit damit, Kennzahlen manuell zusammenzutragen \u2014 und mehr Zeit damit, auf ihrer Basis zu entscheiden. Wiederkehrende Fehlermuster werden sichtbar, bevor sie eskalieren. Das ist der Kern von KI im Kundenservice bei der Steuerung und Verbesserung des Serviceprozesses.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-13 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-margin-top:100px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-stretch fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-41 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-11 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"font-family:&quot;Inter&quot;;font-style:normal;font-weight:200;margin:0;--fontSize:48;line-height:var(--awb-typography1-line-height);\">KI im Kundenservice: Nutzen je Rolle \u2014 und messbare Ergebnisse<\/h2><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-42 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-23\" style=\"--awb-content-alignment:justify;\"><p>KI im Kundenservice mit SAP Service Cloud ist keine Sammlung isolierter Einzelfunktionen. Sie ist eine durchg\u00e4ngige Ver\u00e4nderung des Serviceprozesses \u2014 von der eingehenden Anfrage \u00fcber Diagnose und Bearbeitung bis zur systematischen Wissensnutzung und proaktiven Steuerung. Jede Anwenderrolle gewinnt an der f\u00fcr sie relevanten Stelle:<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-43 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><ul style=\"--awb-divider-color:var(--awb-custom_color_11);--awb-line-height:27.2px;--awb-icon-width:27.2px;--awb-icon-height:27.2px;--awb-icon-margin:11.2px;--awb-content-margin:38.4px;--awb-circlecolor:var(--awb-custom_color_13);--awb-circle-yes-font-size:14.08px;\" class=\"fusion-checklist fusion-checklist-2 fusion-checklist-default fusion-checklist-divider type-icons\"><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-users fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p><strong>Endkunde \u2013<\/strong> Schnellere Erstreaktion, k\u00fcrzere Wartezeiten, konsistente Antwortqualit\u00e4t \u2014 unabh\u00e4ngig davon, welcher Mitarbeiter einen Fall bearbeitet.<\/p>\n<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-headset fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p><strong>Helpdesk Agent \u2013<\/strong> Weniger Administrationsaufwand, weniger Recherchearbeit, weniger Formulieraufwand. Mehr Zeit f\u00fcr das, was wirklich z\u00e4hlt: die Interaktion mit dem Kunden.<\/p>\n<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-tools fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p><strong>Technischer Support \u2013 <\/strong>Sofortiger Zugriff auf Maschinenhistorie, \u00e4hnliche F\u00e4lle und akkumuliertes L\u00f6sungswissen. Auch unerfahrene Mitarbeitende profitieren unmittelbar vom Team-Know-how.<\/p>\n<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-file-alt fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p><strong>Service Backoffice \u2013 <\/strong>Die Wissensbasis w\u00e4chst mit jedem abgeschlossenen Fall \u2014 ohne manuellen Dokumentationsaufwand. Datenqualit\u00e4t verbessert sich durch strukturierte, KI-gest\u00fctzte Fallerfassung.<\/p>\n<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-calendar-check fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p><strong>Teamleiter Service \u2013 <\/strong>Kein manuelles Dispatching mehr. Echtzeit-\u00dcberblick statt Wochenbericht. Kapazit\u00e4tsplanung auf Datenbasis. Fr\u00fcherkennung von Trendproblemen, bevor sie eskalieren.<\/p>\n<\/div><\/li><\/ul><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-44 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:0%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:0%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-center fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"text-align:center;--awb-max-width:450px;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-9 hover-type-none\"><img decoding=\"async\" width=\"540\" height=\"675\" title=\"AI in Service\" src=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/AI-in-Service.png\" data-orig-src=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/AI-in-Service.png\" alt class=\"lazyload img-responsive wp-image-16609\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27540%27%20height%3D%27675%27%20viewBox%3D%270%200%20540%20675%27%3E%3Crect%20width%3D%27540%27%20height%3D%27675%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/AI-in-Service-200x250.png 200w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/AI-in-Service-400x500.png 400w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/AI-in-Service.png 540w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 640px) 100vw, 540px\" \/><\/span><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-45 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:50px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-24\" style=\"--awb-content-alignment:justify;\"><p>Drei praxisbelegte Benchmarks beschreiben das erreichbare Potenzial durch KI im Kundenservice mit SAP:<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-46 fusion_builder_column_1_3 1_3 fusion-flex-column\" style=\"--awb-padding-top:15px;--awb-padding-right:20px;--awb-padding-bottom:15px;--awb-padding-left:20px;--awb-overflow:hidden;--awb-bg-color:var(--awb-custom_color_12);--awb-bg-color-hover:var(--awb-custom_color_12);--awb-bg-size:cover;--awb-border-color:var(--awb-custom_color_13);--awb-border-top:5px;--awb-border-right:5px;--awb-border-bottom:5px;--awb-border-left:5px;--awb-border-style:solid;--awb-border-radius:24px 24px 24px 24px;--awb-width-large:33.333333333333%;--awb-margin-top-large:0px;--awb-spacing-right-large:5.76%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:5.76%;--awb-width-medium:33.333333333333%;--awb-order-medium:0;--awb-spacing-right-medium:5.76%;--awb-spacing-left-medium:5.76%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-counters-box counters-box row fusion-clearfix fusion-columns-1\" style=\"--awb-border-color:var(--awb-custom_color_12);--awb-color:var(--awb-custom_color_13);--awb-border-color:var(--awb-custom_color_12);\"><div class=\"fusion-counter-box fusion-column col-counter-box counter-box-wrapper col-lg-12 col-md-12 col-sm-12\" data-animationOffset=\"top-into-view\"><div class=\"counter-box-container\"><div class=\"content-box-percentage content-box-counter\"><span class=\"display-counter\" data-value=\"80\" data-direction=\"up\" data-decimals=\"0\">0<\/span><span class=\"unit\">%<\/span><\/div><div class=\"counter-box-content\"><\/div><\/div><\/div><\/div><div class=\"fusion-text fusion-text-25\" style=\"--awb-content-alignment:center;--awb-font-size:20px;--awb-text-font-family:&quot;Inter&quot;;--awb-text-font-style:normal;--awb-text-font-weight:400;\"><p>weniger manuelle Erfassung durch automatische, KI-gest\u00fctzte Case-Anlage (Email-to-Case)<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-47 fusion_builder_column_1_3 1_3 fusion-flex-column\" style=\"--awb-padding-top:15px;--awb-padding-right:20px;--awb-padding-bottom:15px;--awb-padding-left:20px;--awb-overflow:hidden;--awb-bg-color:var(--awb-custom_color_12);--awb-bg-color-hover:var(--awb-custom_color_12);--awb-bg-size:cover;--awb-border-color:var(--awb-custom_color_13);--awb-border-top:5px;--awb-border-right:5px;--awb-border-bottom:5px;--awb-border-left:5px;--awb-border-style:solid;--awb-border-radius:24px 24px 24px 24px;--awb-width-large:33.333333333333%;--awb-margin-top-large:0px;--awb-spacing-right-large:5.76%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:5.76%;--awb-width-medium:33.333333333333%;--awb-order-medium:0;--awb-spacing-right-medium:5.76%;--awb-spacing-left-medium:5.76%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-counters-box counters-box row fusion-clearfix fusion-columns-1\" style=\"--awb-border-color:var(--awb-custom_color_12);--awb-color:var(--awb-custom_color_13);--awb-border-color:var(--awb-custom_color_12);\"><div class=\"fusion-counter-box fusion-column col-counter-box counter-box-wrapper col-lg-12 col-md-12 col-sm-12\" data-animationOffset=\"top-into-view\"><div class=\"counter-box-container\"><div class=\"content-box-percentage content-box-counter\"><span class=\"display-counter\" data-value=\"60\" data-direction=\"up\" data-decimals=\"0\">0<\/span><span class=\"unit\">%<\/span><\/div><div class=\"counter-box-content\"><\/div><\/div><\/div><\/div><div class=\"fusion-text fusion-text-26\" style=\"--awb-content-alignment:center;--awb-font-size:20px;--awb-text-font-family:&quot;Inter&quot;;--awb-text-font-style:normal;--awb-text-font-weight:400;\"><p>weniger Bearbeitungszeit durch KI-Zusammenfassungen (Case Interaction Summary) und vorbereitete Antwortentw\u00fcrfe (Email Draft Recommender)<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-48 fusion_builder_column_1_3 1_3 fusion-flex-column\" style=\"--awb-padding-top:15px;--awb-padding-right:20px;--awb-padding-bottom:15px;--awb-padding-left:20px;--awb-overflow:hidden;--awb-bg-color:var(--awb-custom_color_12);--awb-bg-color-hover:var(--awb-custom_color_12);--awb-bg-size:cover;--awb-border-color:var(--awb-custom_color_13);--awb-border-top:5px;--awb-border-right:5px;--awb-border-bottom:5px;--awb-border-left:5px;--awb-border-style:solid;--awb-border-radius:24px 24px 24px 24px;--awb-width-large:33.333333333333%;--awb-margin-top-large:0px;--awb-spacing-right-large:5.76%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:5.76%;--awb-width-medium:33.333333333333%;--awb-order-medium:0;--awb-spacing-right-medium:5.76%;--awb-spacing-left-medium:5.76%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-counters-box counters-box row fusion-clearfix fusion-columns-1\" style=\"--awb-border-color:var(--awb-custom_color_12);--awb-color:var(--awb-custom_color_13);--awb-border-color:var(--awb-custom_color_12);\"><div class=\"fusion-counter-box fusion-column col-counter-box counter-box-wrapper col-lg-12 col-md-12 col-sm-12\" data-animationOffset=\"top-into-view\"><div class=\"counter-box-container\"><div class=\"content-box-percentage content-box-counter\"><span class=\"display-counter\" data-value=\"40\" data-direction=\"up\" data-decimals=\"0\">0<\/span><span class=\"unit\">%<\/span><\/div><div class=\"counter-box-content\"><\/div><\/div><\/div><\/div><div class=\"fusion-text fusion-text-27\" style=\"--awb-content-alignment:center;--awb-font-size:20px;--awb-text-font-family:&quot;Inter&quot;;--awb-text-font-style:normal;--awb-text-font-weight:400;\"><p>h\u00f6here Erstl\u00f6sungsrate durch intelligentes Routing und direkten Zugriff auf akkumuliertes L\u00f6sungswissen (Intelligent Q&amp;A)<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-14 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-margin-top:100px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-49 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-section-separator section-separator hills-opacity fusion-section-separator-4\" style=\"--awb-spacer-padding-top:inherit;--awb-svg-margin-left:1.92%;--awb-svg-margin-right:1.92%;--awb-svg-margin-left-medium:1.92%;--awb-svg-margin-right-medium:1.92%;--awb-svg-margin-left-small:1.92%;--awb-svg-margin-right-small:1.92%;--awb-divider-height:50px;--awb-spacer-height:50px;--awb-sep-font-size:0;--awb-sep-line-height:0;\"><div class=\"fusion-section-separator-svg\"><svg class=\"fusion-hills-opacity-candy\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" version=\"1.1\" width=\"100%\" viewBox=\"0 -0.5 1024 182\" preserveAspectRatio=\"none\" fill=\"rgba(253,231,214,1)\"><path class=\"st0\" d=\"M0 182.086h1024V41.593c-28.058-21.504-60.109-37.581-97.075-37.581-112.845 0-198.144 93.798-289.792 93.798S437.658 6.777 351.846 6.777s-142.234 82.125-238.49 82.125c-63.078 0-75.776-31.744-113.357-53.658L0 182.086z\"\/>\n\t\t\t\t\t\t\t\t\t<path class=\"st1\" d=\"M1024 181.062v-75.878c-39.731 15.872-80.794 27.341-117.658 25.805-110.387-4.506-191.795-109.773-325.53-116.224-109.158-5.12-344.166 120.115-429.466 166.298H1024v-.001z\"\/>\n\t\t\t\t\t\t\t\t\t<path class=\"st2\" d=\"M0 182.086h1024V90.028C966.451 59.103 907.059 16.3 824.115 15.071 690.278 13.023 665.19 102.93 482.099 102.93S202.138-1.62 74.24.019C46.49.326 21.811 4.217 0 9.849v172.237z\"\/>\n\t\t\t\t\t\t\t\t\t<path class=\"st3\" d=\"M0 182.086h1024V80.505c-37.171 19.558-80.691 35.328-139.571 36.25-151.142 2.355-141.619-28.57-298.496-29.184s-138.854 47.002-305.459 43.725C132.813 128.428 91.238 44.563 0 28.179v153.907z\"\/>\n\t\t\t\t\t\t\t\t\t<path class=\"st4\" d=\"M0 182.086h1024v-77.312c-49.05 20.07-120.525 42.394-193.229 42.086-128.922-.512-159.846-72.294-255.795-72.294-89.088 0-134.656 80.179-245.043 82.022S169.063 99.346 49.971 97.401C32.768 97.094 16.077 99.244 0 103.135v78.951z\"\/>\n\t\t\t\t\t\t\t\t<\/svg><\/div><div class=\"fusion-section-separator-spacer\"><div class=\"fusion-section-separator-spacer-height\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-15 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:75px;--awb-margin-top:0px;--awb-background-image:linear-gradient(180deg, var(--awb-custom_color_12) 0%,rgba(255,255,255,0) 100%);--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-50 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-12 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"font-family:&quot;Inter&quot;;font-style:normal;font-weight:200;margin:0;--fontSize:48;line-height:var(--awb-typography1-line-height);\">Jetzt den n\u00e4chsten Schritt gehen<\/h2><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-51 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:50px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-28\" style=\"--awb-content-alignment:justify;\"><p>proaxia aktiviert, integriert und skaliert diese Funktionen \u2014 passend zur Prozessrealit\u00e4t von Unternehmen im <a href=\"https:\/\/proaxia-group.com\/de\/maschinen-anlagenbau\/\"><strong>Maschinen- und Anlagenbau<\/strong><\/a>, der <a href=\"https:\/\/proaxia-group.com\/de\/medizintechnik\/\"><strong>Medizintechnik<\/strong><\/a>, im <a href=\"https:\/\/proaxia-group.com\/de\/high-tech\/\"><strong>High-Tech-Bereich<\/strong><\/a> und verwandten Industriebranchen.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-52 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-29\" style=\"--awb-content-alignment:center;--awb-text-font-family:&quot;Inter&quot;;--awb-text-font-style:normal;--awb-text-font-weight:700;\"><p>Mehr zur SAP Business AI-Plattform und zu den Integrationsoptionen f\u00fcr Ihre Serviceorganisation finden Sie unter<\/p>\n<\/div><div style=\"text-align:center;\"><a class=\"fusion-button button-flat fusion-button-default-size button-custom fusion-button-default button-1 fusion-button-default-span fusion-button-default-type\" style=\"--button_accent_color:var(--awb-color1);--button_accent_hover_color:var(--awb-color1);--button_border_hover_color:var(--awb-color1);--button_gradient_top_color:var(--awb-custom_color_1);--button_gradient_bottom_color:var(--awb-custom_color_1);--button_gradient_top_color_hover:var(--awb-custom_color_11);--button_gradient_bottom_color_hover:var(--awb-custom_color_11);\" target=\"_self\" href=\"https:\/\/proaxia-group.com\/de\/sap-business-ai\/\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">SAP Business AI<\/span><\/a><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-53 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-30\" style=\"--awb-content-alignment:center;--awb-text-font-family:&quot;Inter&quot;;--awb-text-font-style:normal;--awb-text-font-weight:700;\"><p><span style=\"color: var(--awb-custom_color_12);\">.<\/span><br \/>\nund zur proaxia Customer Service Suite<\/p>\n<\/div><div style=\"text-align:center;\"><a class=\"fusion-button button-flat fusion-button-default-size button-custom fusion-button-default button-2 fusion-button-default-span fusion-button-default-type\" style=\"--button_accent_color:var(--awb-color1);--button_accent_hover_color:var(--awb-color1);--button_border_hover_color:var(--awb-color1);--button_gradient_top_color:var(--awb-custom_color_1);--button_gradient_bottom_color:var(--awb-custom_color_1);--button_gradient_top_color_hover:var(--awb-custom_color_11);--button_gradient_bottom_color_hover:var(--awb-custom_color_11);\" target=\"_self\" href=\"https:\/\/proaxia-group.com\/de\/customer-service-suite\/\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">proaxia Customer Service Suite<\/span><\/a><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-16 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-margin-top:100px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-center fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-54 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-13 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h3 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"font-family:&quot;Inter&quot;;font-style:normal;font-weight:200;margin:0;--fontSize:36;line-height:var(--awb-typography1-line-height);\">Ihr Experte<\/h3><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-55 fusion_builder_column_2_5 2_5 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:40%;--awb-margin-top-large:0px;--awb-spacing-right-large:4.8%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:4.8%;--awb-width-medium:40%;--awb-order-medium:0;--awb-spacing-right-medium:4.8%;--awb-spacing-left-medium:4.8%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"text-align:left;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-10 hover-type-none\"><img decoding=\"async\" width=\"2000\" height=\"1333\" title=\"Jan Loehe\" src=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2025\/07\/Jan-Loehe.png\" data-orig-src=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2025\/07\/Jan-Loehe.png\" alt class=\"lazyload img-responsive wp-image-6497\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%272000%27%20height%3D%271333%27%20viewBox%3D%270%200%202000%201333%27%3E%3Crect%20width%3D%272000%27%20height%3D%271333%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2025\/07\/Jan-Loehe-200x133.png 200w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2025\/07\/Jan-Loehe-400x267.png 400w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2025\/07\/Jan-Loehe-600x400.png 600w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2025\/07\/Jan-Loehe-800x533.png 800w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2025\/07\/Jan-Loehe-1200x800.png 1200w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2025\/07\/Jan-Loehe.png 2000w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 640px) 100vw, 600px\" \/><\/span><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-56 fusion_builder_column_3_5 3_5 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:60%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.2%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:3.2%;--awb-width-medium:60%;--awb-order-medium:0;--awb-spacing-right-medium:3.2%;--awb-spacing-left-medium:3.2%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-31\"><\/div><div class=\"fusion-title title fusion-title-14 fusion-sep-none fusion-title-text fusion-title-size-four\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h4 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"font-family:&quot;Inter&quot;;font-style:normal;font-weight:200;margin:0;--fontSize:24;line-height:var(--awb-typography1-line-height);\"><p>Dr. Jan Loehe<br \/>\n<span style=\"font-size: 18px;\" data-fusion-font=\"true\">Head of CoE Customer Interaction, <strong>proaxia consulting group<\/strong><\/span><\/p><\/h4><\/div><div class=\"fusion-social-links fusion-social-links-1\" style=\"--awb-margin-top:0px;--awb-margin-right:0px;--awb-margin-bottom:15px;--awb-margin-left:0px;--awb-box-border-top:0px;--awb-box-border-right:0px;--awb-box-border-bottom:0px;--awb-box-border-left:0px;--awb-icon-colors-hover:var(--awb-custom_color_12);--awb-box-colors-hover:var(--awb-custom_color_1);--awb-box-border-color:var(--awb-color3);--awb-box-border-color-hover:var(--awb-color4);\"><div class=\"fusion-social-networks boxed-icons color-type-custom\"><div class=\"fusion-social-networks-wrapper\"><a class=\"fusion-social-network-icon fusion-tooltip fusion-linkedin awb-icon-linkedin\" style=\"color:var(--awb-color1);font-size:16px;width:16px;background-color:var(--awb-custom_color_11);border-color:var(--awb-custom_color_11);\" data-placement=\"top\" data-title=\"LinkedIn\" data-toggle=\"tooltip\" title=\"LinkedIn\" aria-label=\"linkedin\" target=\"_blank\" rel=\"noopener noreferrer\" href=\"https:\/\/www.linkedin.com\/in\/jan-loehe\/\"><\/a><\/div><\/div><\/div><div class=\"fusion-text fusion-text-32\" style=\"--awb-content-alignment:justify;\"><p>Seit \u00fcber 20 Jahren ber\u00e4t Dr. Jan L\u00f6he globale Unternehmen bei der digitalen Transformation ihrer Vertriebs- und Serviceprozesse \u2013 mit tiefem Verst\u00e4ndnis f\u00fcr B2B-Kundeninteraktion in den Branchen Maschinen- und Analgenbau, MedTech sowie High-Tech-Industrie. Bei proaxia verantwortet er das Centre of Excellence \u201eCustomer Interaction\u201c sowie die proaxia Customer Service Suite (CSS) und treibt die praxisorientierte Umsetzung von integrierten L\u00f6sungsarchitekturen, SAP CX-L\u00f6sungen und Business AI voran.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-17 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:0px;--awb-margin-top:100px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-57 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-15 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h3 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"font-family:&quot;Inter&quot;;font-style:normal;font-weight:200;margin:0;--fontSize:36;line-height:var(--awb-typography1-line-height);\">Weitere Beitr\u00e4ge<\/h3><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-58 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-blog-shortcode fusion-blog-shortcode-1 fusion-blog-archive fusion-blog-layout-grid-wrapper fusion-blog-infinite fusion-blog-layout-center\" style=\"--awb-title-font-size:30px;--awb-title-font-family:&quot;Inter&quot;;--awb-title-font-style:normal;--awb-title-font-weight:200;--grid_separator_color:var(--awb-custom_color_11);\"><style type=\"text\/css\">.fusion-blog-shortcode-1 .fusion-blog-layout-grid .fusion-post-grid{padding:12.5px;}.fusion-blog-shortcode-1 .fusion-posts-container{margin-left: -12.5px !important; margin-right:-12.5px !important;}<\/style><div class=\"fusion-posts-container fusion-posts-container-infinite fusion-posts-container-load-more fusion-blog-rollover fusion-blog-layout-grid fusion-blog-layout-grid-2 isotope fusion-blog-layout-masonry\" data-pages=\"1\" data-grid-col-space=\"25\" style=\"margin: -12.5px -12.5px 0;min-height:500px;\"><article class=\"fusion-post-grid fusion-post-masonry post fusion-grid-sizer\"><\/article><article id=\"blog-1-post-16526\" class=\"fusion-post-masonry fusion-post-grid fusion-element-grid post-16526 post type-post status-publish format-standard has-post-thumbnail hentry category-service-asset-management\">\n<div class=\"fusion-post-wrapper\" style=\"background-color:var(--awb-custom_color_12);border:1px solid var(--awb-custom_color_12);border-bottom-width:3px;\"><div  class=\"fusion-masonry-element-container lazyload fusion-image-wrapper\" style=\"padding-top:calc((100% + 23px) * 0.8 - 12.5px);\" data-bg=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/AI-in-Customer-Service-Blog-Header.png\" aria-haspopup=\"true\">\n\t\t\t\t<img decoding=\"async\" width=\"2245\" height=\"1587\" src=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/AI-in-Customer-Service-Blog-Header.png\" class=\"attachment-full size-full lazyload wp-post-image\" alt=\"\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%272245%27%20height%3D%271587%27%20viewBox%3D%270%200%202245%201587%27%3E%3Crect%20width%3D%272245%27%20height%3D%271587%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-orig-src=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/AI-in-Customer-Service-Blog-Header.png\" data-srcset=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/AI-in-Customer-Service-Blog-Header-200x141.png 200w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/AI-in-Customer-Service-Blog-Header-400x283.png 400w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/AI-in-Customer-Service-Blog-Header-600x424.png 600w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/AI-in-Customer-Service-Blog-Header-800x566.png 800w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/AI-in-Customer-Service-Blog-Header-1200x848.png 1200w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/AI-in-Customer-Service-Blog-Header.png 2245w\" data-sizes=\"auto\" \/><div class=\"fusion-rollover\">\n\t<div class=\"fusion-rollover-content\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"fusion-rollover-link\" href=\"https:\/\/proaxia-group.com\/de\/ki-im-kundenservice-sap-service-cloud\/\">KI im Kundenservice<\/a>\n\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"fusion-rollover-sep\"><\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"fusion-rollover-gallery\" href=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/AI-in-Customer-Service-Blog-Header.png\" data-options=\"\" data-id=\"16526\" data-rel=\"iLightbox[gallery]\" data-title=\"AI in Customer Service Blog Header\" data-caption=\"\">\n\t\t\t\t\t\tGallery\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"fusion-rollover-title\">\n\t\t\t\t\t<a class=\"fusion-rollover-title-link\" href=\"https:\/\/proaxia-group.com\/de\/ki-im-kundenservice-sap-service-cloud\/\">\n\t\t\t\t\t\tKI im Kundenservice\t\t\t\t\t<\/a>\n\t\t\t\t<\/h4>\n\t\t\t\n\t\t\t\t\t\t\t\t\t\t<div class=\"fusion-rollover-categories\"><a href=\"https:\/\/proaxia-group.com\/de\/category\/service-asset-management\/\" rel=\"tag\">Service &amp; Asset Management<\/a><\/div>\t\t\t\t\t\n\t\t\n\t\t\t\t\t\t<a class=\"fusion-link-wrapper\" href=\"https:\/\/proaxia-group.com\/de\/ki-im-kundenservice-sap-service-cloud\/\" aria-label=\"KI im Kundenservice\"><\/a>\n\t<\/div>\n<\/div>\n<\/div>\n<div class=\"fusion-post-content-wrapper\" style=\"padding:30px 25px 25px 25px;background-color:var(--awb-custom_color_12);\"><div class=\"fusion-post-content post-content\"><h2 class=\"blog-shortcode-post-title entry-title\"><a href=\"https:\/\/proaxia-group.com\/de\/ki-im-kundenservice-sap-service-cloud\/\">KI im Kundenservice<\/a><\/h2><p class=\"fusion-single-line-meta\">By <span class=\"vcard\"><span class=\"fn\"><a href=\"https:\/\/proaxia-group.com\/de\/author\/jan-loehe\/\" rel=\"author\">Jan Loehe<\/a><\/span><\/span><span class=\"fusion-inline-sep\">|<\/span><span class=\"updated\" style=\"display:none;\">2026-06-29T08:47:03+02:00<\/span><span>26.06.26<\/span><span class=\"fusion-inline-sep\">|<\/span><\/p><\/div><div class=\"fusion-meta-info\"><div class=\"fusion-aligncenter\"><a class=\"fusion-read-more\" href=\"https:\/\/proaxia-group.com\/de\/ki-im-kundenservice-sap-service-cloud\/\" aria-label=\"More on KI im Kundenservice\">Read More<\/a><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div>\n<\/article>\n<article id=\"blog-1-post-15829\" class=\"fusion-post-masonry fusion-post-grid fusion-element-grid post-15829 post type-post status-publish format-standard has-post-thumbnail hentry category-service-asset-management\">\n<div class=\"fusion-post-wrapper\" style=\"background-color:var(--awb-custom_color_12);border:1px solid var(--awb-custom_color_12);border-bottom-width:3px;\"><div  class=\"fusion-masonry-element-container lazyload fusion-image-wrapper\" style=\"padding-top:calc((100% + 23px) * 0.8 - 12.5px);\" data-bg=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/Instandhaltungssoftware-Header.png\" aria-haspopup=\"true\">\n\t\t\t\t<img decoding=\"async\" width=\"2245\" height=\"1587\" src=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/Instandhaltungssoftware-Header.png\" class=\"attachment-full size-full lazyload wp-post-image\" alt=\"\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%272245%27%20height%3D%271587%27%20viewBox%3D%270%200%202245%201587%27%3E%3Crect%20width%3D%272245%27%20height%3D%271587%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-orig-src=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/Instandhaltungssoftware-Header.png\" data-srcset=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/Instandhaltungssoftware-Header-200x141.png 200w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/Instandhaltungssoftware-Header-400x283.png 400w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/Instandhaltungssoftware-Header-600x424.png 600w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/Instandhaltungssoftware-Header-800x566.png 800w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/Instandhaltungssoftware-Header-1200x848.png 1200w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/Instandhaltungssoftware-Header.png 2245w\" data-sizes=\"auto\" \/><div class=\"fusion-rollover\">\n\t<div class=\"fusion-rollover-content\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"fusion-rollover-link\" href=\"https:\/\/proaxia-group.com\/de\/instandhaltungssoftware\/\">Instandhaltungssoftware<\/a>\n\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"fusion-rollover-sep\"><\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"fusion-rollover-gallery\" href=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/06\/Instandhaltungssoftware-Header.png\" data-options=\"\" data-id=\"15829\" data-rel=\"iLightbox[gallery]\" data-title=\"Instandhaltungssoftware Header\" data-caption=\"\">\n\t\t\t\t\t\tGallery\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"fusion-rollover-title\">\n\t\t\t\t\t<a class=\"fusion-rollover-title-link\" href=\"https:\/\/proaxia-group.com\/de\/instandhaltungssoftware\/\">\n\t\t\t\t\t\tInstandhaltungssoftware\t\t\t\t\t<\/a>\n\t\t\t\t<\/h4>\n\t\t\t\n\t\t\t\t\t\t\t\t\t\t<div class=\"fusion-rollover-categories\"><a href=\"https:\/\/proaxia-group.com\/de\/category\/service-asset-management\/\" rel=\"tag\">Service &amp; Asset Management<\/a><\/div>\t\t\t\t\t\n\t\t\n\t\t\t\t\t\t<a class=\"fusion-link-wrapper\" href=\"https:\/\/proaxia-group.com\/de\/instandhaltungssoftware\/\" aria-label=\"Instandhaltungssoftware\"><\/a>\n\t<\/div>\n<\/div>\n<\/div>\n<div class=\"fusion-post-content-wrapper\" style=\"padding:30px 25px 25px 25px;background-color:var(--awb-custom_color_12);\"><div class=\"fusion-post-content post-content\"><h2 class=\"blog-shortcode-post-title entry-title\"><a href=\"https:\/\/proaxia-group.com\/de\/instandhaltungssoftware\/\">Instandhaltungssoftware<\/a><\/h2><p class=\"fusion-single-line-meta\">By <span class=\"vcard\"><span class=\"fn\"><a href=\"https:\/\/proaxia-group.com\/de\/author\/sebastian-behne\/\" rel=\"author\">Sebastian Behne<\/a><\/span><\/span><span class=\"fusion-inline-sep\">|<\/span><span class=\"updated\" style=\"display:none;\">2026-06-23T08:39:06+02:00<\/span><span>18.06.26<\/span><span class=\"fusion-inline-sep\">|<\/span><\/p><\/div><div class=\"fusion-meta-info\"><div class=\"fusion-aligncenter\"><a class=\"fusion-read-more\" href=\"https:\/\/proaxia-group.com\/de\/instandhaltungssoftware\/\" aria-label=\"More on Instandhaltungssoftware\">Read More<\/a><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div>\n<\/article>\n<article id=\"blog-1-post-15234\" class=\"fusion-post-masonry fusion-post-grid fusion-element-grid post-15234 post type-post status-publish format-standard has-post-thumbnail hentry category-service-asset-management\">\n<div class=\"fusion-post-wrapper\" style=\"background-color:var(--awb-custom_color_12);border:1px solid var(--awb-custom_color_12);border-bottom-width:3px;\"><div  class=\"fusion-masonry-element-container lazyload fusion-image-wrapper\" style=\"padding-top:calc((100% + 23px) * 0.8 - 12.5px);\" data-bg=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/05\/AI-Seamless-Service-2.png\" aria-haspopup=\"true\">\n\t\t\t\t<img decoding=\"async\" width=\"2245\" height=\"1587\" src=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/05\/AI-Seamless-Service-2.png\" class=\"attachment-full size-full lazyload wp-post-image\" alt=\"\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%272245%27%20height%3D%271587%27%20viewBox%3D%270%200%202245%201587%27%3E%3Crect%20width%3D%272245%27%20height%3D%271587%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-orig-src=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/05\/AI-Seamless-Service-2.png\" data-srcset=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/05\/AI-Seamless-Service-2-200x141.png 200w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/05\/AI-Seamless-Service-2-400x283.png 400w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/05\/AI-Seamless-Service-2-600x424.png 600w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/05\/AI-Seamless-Service-2-800x566.png 800w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/05\/AI-Seamless-Service-2-1200x848.png 1200w, https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/05\/AI-Seamless-Service-2.png 2245w\" data-sizes=\"auto\" \/><div class=\"fusion-rollover\">\n\t<div class=\"fusion-rollover-content\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"fusion-rollover-link\" href=\"https:\/\/proaxia-group.com\/de\/ki-assistent_im_field_service\/\">KI-Assistent im Field Service<\/a>\n\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"fusion-rollover-sep\"><\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"fusion-rollover-gallery\" href=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/05\/AI-Seamless-Service-2.png\" data-options=\"\" data-id=\"15234\" data-rel=\"iLightbox[gallery]\" data-title=\"AI Seamless Service\" data-caption=\"\">\n\t\t\t\t\t\tGallery\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"fusion-rollover-title\">\n\t\t\t\t\t<a class=\"fusion-rollover-title-link\" href=\"https:\/\/proaxia-group.com\/de\/ki-assistent_im_field_service\/\">\n\t\t\t\t\t\tKI-Assistent im Field Service\t\t\t\t\t<\/a>\n\t\t\t\t<\/h4>\n\t\t\t\n\t\t\t\t\t\t\t\t\t\t<div class=\"fusion-rollover-categories\"><a href=\"https:\/\/proaxia-group.com\/de\/category\/service-asset-management\/\" rel=\"tag\">Service &amp; Asset Management<\/a><\/div>\t\t\t\t\t\n\t\t\n\t\t\t\t\t\t<a class=\"fusion-link-wrapper\" href=\"https:\/\/proaxia-group.com\/de\/ki-assistent_im_field_service\/\" aria-label=\"KI-Assistent im Field Service\"><\/a>\n\t<\/div>\n<\/div>\n<\/div>\n<div class=\"fusion-post-content-wrapper\" style=\"padding:30px 25px 25px 25px;background-color:var(--awb-custom_color_12);\"><div class=\"fusion-post-content post-content\"><h2 class=\"blog-shortcode-post-title entry-title\"><a href=\"https:\/\/proaxia-group.com\/de\/ki-assistent_im_field_service\/\">KI-Assistent im Field Service<\/a><\/h2><p class=\"fusion-single-line-meta\">By <span class=\"vcard\"><span class=\"fn\"><a href=\"https:\/\/proaxia-group.com\/de\/author\/jan-loehe\/\" rel=\"author\">Jan Loehe<\/a><\/span><\/span><span class=\"fusion-inline-sep\">|<\/span><span class=\"updated\" style=\"display:none;\">2026-06-23T08:52:43+02:00<\/span><span>28.05.26<\/span><span class=\"fusion-inline-sep\">|<\/span><\/p><\/div><div class=\"fusion-meta-info\"><div class=\"fusion-aligncenter\"><a class=\"fusion-read-more\" href=\"https:\/\/proaxia-group.com\/de\/ki-assistent_im_field_service\/\" aria-label=\"More on KI-Assistent im Field Service\">Read More<\/a><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div>\n<\/article>\n<article id=\"blog-1-post-14870\" class=\"fusion-post-masonry fusion-post-grid fusion-element-grid post-14870 post type-post status-publish format-standard has-post-thumbnail hentry category-service-asset-management\">\n<div class=\"fusion-post-wrapper\" style=\"background-color:var(--awb-custom_color_12);border:1px solid var(--awb-custom_color_12);border-bottom-width:3px;\"><div  class=\"fusion-masonry-element-container lazyload fusion-image-wrapper\" style=\"padding-top:calc((100% + 23px) * 0.8 - 12.5px);\" data-bg=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/05\/Field-Service-Management-Software-Header-e1779435494398.png\" aria-haspopup=\"true\">\n\t\t\t\t<img decoding=\"async\" width=\"1500\" height=\"1060\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%271500%27%20height%3D%271060%27%20viewBox%3D%270%200%201500%201060%27%3E%3Crect%20width%3D%271500%27%20height%3D%271060%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" class=\"attachment-full size-full lazyload wp-post-image\" alt=\"\" data-orig-src=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/05\/Field-Service-Management-Software-Header-e1779435494398.png\" \/><div class=\"fusion-rollover\">\n\t<div class=\"fusion-rollover-content\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"fusion-rollover-link\" href=\"https:\/\/proaxia-group.com\/de\/field-service-management-software\/\">Field Service Management Software<\/a>\n\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"fusion-rollover-sep\"><\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"fusion-rollover-gallery\" href=\"https:\/\/proaxia-group.com\/wp-content\/uploads\/2026\/05\/Field-Service-Management-Software-Header-e1779435494398.png\" data-options=\"\" data-id=\"14870\" data-rel=\"iLightbox[gallery]\" data-title=\"Field Service Management Software Header\" data-caption=\"\">\n\t\t\t\t\t\tGallery\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"fusion-rollover-title\">\n\t\t\t\t\t<a class=\"fusion-rollover-title-link\" href=\"https:\/\/proaxia-group.com\/de\/field-service-management-software\/\">\n\t\t\t\t\t\tField Service Management Software\t\t\t\t\t<\/a>\n\t\t\t\t<\/h4>\n\t\t\t\n\t\t\t\t\t\t\t\t\t\t<div class=\"fusion-rollover-categories\"><a href=\"https:\/\/proaxia-group.com\/de\/category\/service-asset-management\/\" rel=\"tag\">Service &amp; Asset Management<\/a><\/div>\t\t\t\t\t\n\t\t\n\t\t\t\t\t\t<a class=\"fusion-link-wrapper\" href=\"https:\/\/proaxia-group.com\/de\/field-service-management-software\/\" aria-label=\"Field Service Management Software\"><\/a>\n\t<\/div>\n<\/div>\n<\/div>\n<div class=\"fusion-post-content-wrapper\" style=\"padding:30px 25px 25px 25px;background-color:var(--awb-custom_color_12);\"><div class=\"fusion-post-content post-content\"><h2 class=\"blog-shortcode-post-title entry-title\"><a href=\"https:\/\/proaxia-group.com\/de\/field-service-management-software\/\">Field Service Management Software<\/a><\/h2><p class=\"fusion-single-line-meta\">By <span class=\"vcard\"><span class=\"fn\"><a href=\"https:\/\/proaxia-group.com\/de\/author\/sebastian-behne\/\" rel=\"author\">Sebastian Behne<\/a><\/span><\/span><span class=\"fusion-inline-sep\">|<\/span><span class=\"updated\" style=\"display:none;\">2026-06-29T16:03:43+02:00<\/span><span>22.05.26<\/span><span class=\"fusion-inline-sep\">|<\/span><\/p><\/div><div class=\"fusion-meta-info\"><div class=\"fusion-aligncenter\"><a class=\"fusion-read-more\" href=\"https:\/\/proaxia-group.com\/de\/field-service-management-software\/\" aria-label=\"More on Field Service Management Software\">Read More<\/a><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div>\n<\/article>\n<div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"<p>wie SAP Service Cloud Ihr Serviceteam entlastet <\/p>\n","protected":false},"author":13,"featured_media":16577,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[303],"tags":[],"class_list":["post-16526","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-service-asset-management"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.3 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>KI im Kundenservice - proaxia consulting group<\/title>\n<meta name=\"description\" content=\"KI im Kundenservice mit SAP: Weniger manuelle Arbeit, schnellere Reaktionszeiten, h\u00f6here Erstl\u00f6sungsrate. 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